Dir IT Order to Cash

Job Summary

Job Description

The Director of Order to Cash will oversee the OTC end-to-end process and continuous improvement with accountability and oversight of governance, policy, processes, system implementation and KPI analytics.

This role will serve as the principal point of contact for all OTC-related projects, determining the nature of the business need to contribute the most value-added application of the solution. It will oversee the day-to-day operations of the Order to Cash, managing areas of process efficiency, continuous improvement initiatives, system capabilities, stakeholder relationships, audit and compliance.

MAJOR RESPONSIBILITIES:

Leadership and Strategic Planning

• Lead and Mentor Departmental Teams: Collaborate with key stakeholders, including steering committees and other IT executives, to define and implement the department's strategic goals.
• Manage Key Projects: Take ownership of major projects, ensuring they align with corporate strategy, have well-defined budgets, timelines, and deliver expected business benefits.
• Business Acumen: Develop a comprehensive understanding of the organization's various business processes and the systems that support them.

Operational Excellence

• Continuous Improvement: Understand and enhance project and support methodologies, focusing on quality and cost control.
• Systems and Design: Utilize a broad understanding of systems design to provide architectural and technical guidance.
• Quality Assurance: Oversee the quality of team output, diagnosing and addressing root causes of any quality issues and ensuring application reliability and availability to meet business objectives.

People Management and Team Development

• Personnel Strategy: Lead personnel-related activities such as recruiting, retention, and performance management.
• Resource Allocation: Efficiently allocate resources, ensuring timely project completion and minimizing business disruption.
• Policy and Procedure: Review, question, and enhance departmental policies, standards, and methodologies.
• Financial Oversight: Maintain cost control within your area of responsibility.

Education

Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or a related field or equivalent experience.

Certification / Licensure

None required.

Work Experience

At least 10 years of combined IT and Order to Cash experience with at least 4 years of leadership experience.

Knowledge / Skills / Abilities

• Demonstrable experience in managing large-scale IT projects from conception to completion.
• Proven experience in IT strategy development and execution.
• Successful experience with ERP transformation.
• Ability to drive standard global processes to improve consistency, scalability, and enhanced automation.
• Extensive knowledge of current programming languages, operating systems, and other relevant technologies.
• Experience with enterprise architecture and cloud-based solutions.
• Understanding of IT security protocols and compliance requirements.
• Demonstrable experience in aligning IT functions with business goals and objectives.
• Experience in negotiating with and managing third-party vendors.
• Proven skills in budget preparation, analysis, decision-making, and enforcement within financial objectives.
• Ability to drive standard global processes to improve consistency, scalability, and enhanced automation.
• Extensive knowledge of current programming languages, operating systems, and other relevant technologies.
• Experience with enterprise architecture and cloud-based solutions.
• Understanding of IT security protocols and compliance requirements.
• Demonstrable experience in aligning IT functions with business goals and objectives.
• Experience in negotiating with and managing third-party vendors.
• Proven skills in budget preparation, analysis, decision-making, and enforcement within financial objectives.

DISCLAIMER

All duties and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor(s)/manager(s).

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Benefits

• Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click

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Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.