Pali Wine Co.
Outpost General Manager
Pali Wine Co., Lompoc, California, United States, 93437
DescriptionThe Outpost General Manager will report to the Operations Manager and will oversee the operations and management of our tasting room in the Arts District of Los Angeles.Duties include (but are not limited to) the managing of staff and property, and serving as a liaison to the Corporate Office.Leadership & Management
Lead, guide and direct all staff membersDevelop an agenda and facilitate monthly meetings for all employees (front and back of the house) to help foster a positive working environment and good communicationDevelop, implement and monitor internal employee relations programs that foster a cohesive, respectful and teamwork-driven work environmentDetermine proper Outpost sales and wine club targets with the Regional Manager and develop corresponding strategies to meet or exceed these goalsEnforce all Outpost rules and regulations; uphold proper levels of accountability and discipline employees (up to and including termination) when performance does not meet expectationsDetermine proper staffing needs, create schedules a month in advance (currently using the "7 Shifts" app) and distribute weekly schedulesOversee the overall care and cleanliness of the Outpost environmentsInterview and select all new employees, ensuring that proper hiring protocol is followed (ex. completion of application, background checks, reference checks, etc.)Ensure and/or facilitate all legally mandated and general, work-related training, including harassment awareness, safety (OSHA requirements), proper customer service, proper timekeeping, security awareness, meal and rest period requirements, etc.Prepare, review for accuracy, and submit employee timesheets to finance for processing of pay checksClearly communicate company vision, customer-service expectations, corporate directives and incentives to all employeesAnalyze, manage and determine proper inventory levels each week. Order supplies for the Outposts: such as totes, growlers, glasses, growler cards, wine club cards, paper products, bags, office supplies, cleaning supplies, etc.Manage all activities of kitchen staff, including hiring, training and discipliningManage the Tock reservation systemDetermine, coordinate and implement Outpost music programOversee and administer local wine donations, as directed by the Corporate OfficeWork during weekends (mandatory) and/or additional hours as may be necessaryMarketing
Propose, develop and consistently implement new concepts to increase returning and new customer traffic into OutpostsDevelop marketing campaigns and coordinate private events for the locationsCreate flyers and displays to promote winery events and salesDetermine logistics of events and help facilitate requirements (ex. holiday themes, anniversary and birthday celebrations, corporate business events, etc.).Identify and help coordinate the posting of relevant social media communicationsOrganizational
Gather, analyze, and report weekly sales reports to the Marketing Director and Regional Manager. Suggest new strategies and/or adjustments as may be necessary to increase profitabilityMonitor equipment and ensure adherence to a proper maintenance scheduleEnsure wine menus flow every two (2) weeks and communicate any changes or enhancements to all employeesConduct secure weekly banking and cash depositsPlace bi-monthly wine orders in ShopifyCoordinate new wine deliveries from the winery (Lompoc) to ensure proper delivery and storage at the locationsOther duties as may be necessary or assigned through corporate directionRequirements
Must be at least 21 years of ageBA/BS degree preferred, or relevant experienceFood and wine knowledge preferredPrior management experience of multiple locations in restaurant or retail salesAbility to work weekends, holidays, some evenings, and adapt to a flexible scheduleThis position will involve the ability to lift, carry and/or transport 40 pounds (a case of wine) is necessaryFull time, exempt employmentComputer Skills:
Proficiency in Outlook and WordExperience with e-commerce platforms, social media, and POS experienceSalary Range:
$67,000 to $75,000 annuallyAbout Pali Wine Company:
Pali Wine Co. brings the winery experience to your neighborhood. Through our five Outposts in Southern California, we create a connection between our customers, our Santa Barbara County-based winery and the vineyards that we source our grapes from. Pali’s wines are highly regarded by critics, and we have a reputation for producing wines with a strong sense of place and identity. Even still, Pali’s wines are approachable to new wine-drinkers and our staff embraces every opportunity to educate our customers.We produce a variety of wines by employing a spectrum of winemaking techniques, old and new. We obsess over our customers’ experiences, and we welcome new members to the Pali team who share our obsession and want to add to our customer’s experience. We are performance driven, which makes Pali Wine Co. an inspiring place to grow personally and professionally.
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Lead, guide and direct all staff membersDevelop an agenda and facilitate monthly meetings for all employees (front and back of the house) to help foster a positive working environment and good communicationDevelop, implement and monitor internal employee relations programs that foster a cohesive, respectful and teamwork-driven work environmentDetermine proper Outpost sales and wine club targets with the Regional Manager and develop corresponding strategies to meet or exceed these goalsEnforce all Outpost rules and regulations; uphold proper levels of accountability and discipline employees (up to and including termination) when performance does not meet expectationsDetermine proper staffing needs, create schedules a month in advance (currently using the "7 Shifts" app) and distribute weekly schedulesOversee the overall care and cleanliness of the Outpost environmentsInterview and select all new employees, ensuring that proper hiring protocol is followed (ex. completion of application, background checks, reference checks, etc.)Ensure and/or facilitate all legally mandated and general, work-related training, including harassment awareness, safety (OSHA requirements), proper customer service, proper timekeeping, security awareness, meal and rest period requirements, etc.Prepare, review for accuracy, and submit employee timesheets to finance for processing of pay checksClearly communicate company vision, customer-service expectations, corporate directives and incentives to all employeesAnalyze, manage and determine proper inventory levels each week. Order supplies for the Outposts: such as totes, growlers, glasses, growler cards, wine club cards, paper products, bags, office supplies, cleaning supplies, etc.Manage all activities of kitchen staff, including hiring, training and discipliningManage the Tock reservation systemDetermine, coordinate and implement Outpost music programOversee and administer local wine donations, as directed by the Corporate OfficeWork during weekends (mandatory) and/or additional hours as may be necessaryMarketing
Propose, develop and consistently implement new concepts to increase returning and new customer traffic into OutpostsDevelop marketing campaigns and coordinate private events for the locationsCreate flyers and displays to promote winery events and salesDetermine logistics of events and help facilitate requirements (ex. holiday themes, anniversary and birthday celebrations, corporate business events, etc.).Identify and help coordinate the posting of relevant social media communicationsOrganizational
Gather, analyze, and report weekly sales reports to the Marketing Director and Regional Manager. Suggest new strategies and/or adjustments as may be necessary to increase profitabilityMonitor equipment and ensure adherence to a proper maintenance scheduleEnsure wine menus flow every two (2) weeks and communicate any changes or enhancements to all employeesConduct secure weekly banking and cash depositsPlace bi-monthly wine orders in ShopifyCoordinate new wine deliveries from the winery (Lompoc) to ensure proper delivery and storage at the locationsOther duties as may be necessary or assigned through corporate directionRequirements
Must be at least 21 years of ageBA/BS degree preferred, or relevant experienceFood and wine knowledge preferredPrior management experience of multiple locations in restaurant or retail salesAbility to work weekends, holidays, some evenings, and adapt to a flexible scheduleThis position will involve the ability to lift, carry and/or transport 40 pounds (a case of wine) is necessaryFull time, exempt employmentComputer Skills:
Proficiency in Outlook and WordExperience with e-commerce platforms, social media, and POS experienceSalary Range:
$67,000 to $75,000 annuallyAbout Pali Wine Company:
Pali Wine Co. brings the winery experience to your neighborhood. Through our five Outposts in Southern California, we create a connection between our customers, our Santa Barbara County-based winery and the vineyards that we source our grapes from. Pali’s wines are highly regarded by critics, and we have a reputation for producing wines with a strong sense of place and identity. Even still, Pali’s wines are approachable to new wine-drinkers and our staff embraces every opportunity to educate our customers.We produce a variety of wines by employing a spectrum of winemaking techniques, old and new. We obsess over our customers’ experiences, and we welcome new members to the Pali team who share our obsession and want to add to our customer’s experience. We are performance driven, which makes Pali Wine Co. an inspiring place to grow personally and professionally.
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