Massachusetts Bay Transportation Authority
Deputy Director of Lean Analytics
Massachusetts Bay Transportation Authority, Boston, Massachusetts, us, 02298
At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary
The Deputy Director of Lean Analytics will develop and reinforce a mindset of continuous improvement and lean strategy as a critical element in building and sustaining a world-class transit agency. With data-driven focus on increasing organizational productivity and decreasing costs, the Deputy Director ensures reliable and safe service as well as overall MBTA success. The MBTA has launched an organization-wide lean effort and needs a Deputy Director to manage further integration and accountability. This position will report to the Director of Lean Strategy and lead analytical and project management activities, as well as support facilitation of lean events/programs.
To ensure the MBTA is staying on top of the latest trends, both in transit and other related industries, it will be critical for this position to maintain strong working relationships within the organization and with external transportation entities or continuous improvement/lean sectors.
Duties & Responsibilities
Identify key data sets and benchmark sources and create new qualitative and quantitative data sets through time studies, observations, interviews, and other sources.
Develop and execute high-level, detailed analytics and descriptive statistics in low data environments, then determine when each analytical approach is ideal for each situation.
Build financial and operational cost models to identify and understand key cost drivers and sensitivities.
Build program and initiative-level models to calculate ROIs, payback periods, and other components of cost-benefit modeling.
Work with key stakeholders and cross-functional teams to understand implications and interpretations of underlying data, and identify opportunities for improvement, simplification, and cost reduction.
Develop dashboards that communicate complex data that are easy to interpret, and work with multiple stakeholders to maintain and evolve dashboards.
Work with departments to implement and track the impact of Lean initiatives, including identifying roadblocks and root causes and developing solutions in tandem with Operational leadership.
Design and lead Lean implementation projects, across both internal MBTA staff and third parties, to realize improvement opportunities.
Map key business processes and identify areas of improvement, simplification, and cost reduction.
Support Lean Liaisons or similar Lean Champions on their individual projects, and ensure any new projects selected relate to department's strategic goals.
Develop robust working relationships with diverse set of internal MBTA and external stakeholders.
Perform any additional assigned tasks involving data cleaning, data analysis, qualitative and quantitative analysis, and writing and proof-reading proposals and project reports.
Participate in team meetings, staff meetings, organization events and other duties as necessary.
Respond to customer, vendor, and coworker inquiries in a courteous and professional manner.
This position will work primarily in an office environment with occasional trips into the field to inspect/observe projects or other infrastructure conditions, including visits to stations, the right of way, and other work sites.
Perform all other duties and projects that may be assigned.
Minimum Requirements & Qualifications
Bachelor's degree from an accredited institution.
Five (5) years of full-time, ten (10) years of part-time, or a combination of experience in quantitative analysis, operations, manufacturing, project management, or other related field.
One (1) year experience in implementing large-scale projects or people management.
Highly organized with the ability to manage time, resources, people, and multiple projects simultaneously.
Excellent communication, analytical, and presentation skills with the ability to obtain buy-in with key stakeholders at all levels of the organization.
Ability to conduct program analysis, identify Key Performance Indicators, and build management dashboards.
Demonstrated data-driven decision-making skills and a willingness to make test-and-learn hypotheses.
Ability to learn quickly, take direction, and work independently and to use creative, collaborative, and consultative approaches to resolve issues.
Experience packaging complex projects for executive-level or similar presentations.
Excellent customer service skills, provide internal and external customers with a courteous and professional experience.
Advanced expertise in MS Word, Excel, and PowerPoint -
MBTA Excel assessment may be required.
Demonstrated ability to think strategically and work in a team environment.
Demonstrated ability to work effectively with a diverse workforce.
Preferred Experience and Skills
Experience in transit or transportation.
Experience with both operational and financial data sources and analytics.
Experience with PeopleSoft/FMIS or other financial or ERP software.
Substitutions Include
A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
A master’s degree in a related subject substitutes for two (2) years of general experience.
A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.
Job Conditions:
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
Ability to provide internal and external customers with courteous and professional experiences.
Ability to work effectively independently and as part of a team (or supervise, if required).
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings.
Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
Disclaimers and Definitions:
General Disclaimer:
The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
Application Deadlines:
Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
Work Environment:
The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
Work Eligibility:
Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
Interviews:
Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
Safety Sensitive Positions:
Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
On-call or 24/7 Positions:
Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
Essential / Emergency Staff:
During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
ADA Accommodations:
The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
Diversity, Equity, and Inclusion:
The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
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Job Summary
The Deputy Director of Lean Analytics will develop and reinforce a mindset of continuous improvement and lean strategy as a critical element in building and sustaining a world-class transit agency. With data-driven focus on increasing organizational productivity and decreasing costs, the Deputy Director ensures reliable and safe service as well as overall MBTA success. The MBTA has launched an organization-wide lean effort and needs a Deputy Director to manage further integration and accountability. This position will report to the Director of Lean Strategy and lead analytical and project management activities, as well as support facilitation of lean events/programs.
To ensure the MBTA is staying on top of the latest trends, both in transit and other related industries, it will be critical for this position to maintain strong working relationships within the organization and with external transportation entities or continuous improvement/lean sectors.
Duties & Responsibilities
Identify key data sets and benchmark sources and create new qualitative and quantitative data sets through time studies, observations, interviews, and other sources.
Develop and execute high-level, detailed analytics and descriptive statistics in low data environments, then determine when each analytical approach is ideal for each situation.
Build financial and operational cost models to identify and understand key cost drivers and sensitivities.
Build program and initiative-level models to calculate ROIs, payback periods, and other components of cost-benefit modeling.
Work with key stakeholders and cross-functional teams to understand implications and interpretations of underlying data, and identify opportunities for improvement, simplification, and cost reduction.
Develop dashboards that communicate complex data that are easy to interpret, and work with multiple stakeholders to maintain and evolve dashboards.
Work with departments to implement and track the impact of Lean initiatives, including identifying roadblocks and root causes and developing solutions in tandem with Operational leadership.
Design and lead Lean implementation projects, across both internal MBTA staff and third parties, to realize improvement opportunities.
Map key business processes and identify areas of improvement, simplification, and cost reduction.
Support Lean Liaisons or similar Lean Champions on their individual projects, and ensure any new projects selected relate to department's strategic goals.
Develop robust working relationships with diverse set of internal MBTA and external stakeholders.
Perform any additional assigned tasks involving data cleaning, data analysis, qualitative and quantitative analysis, and writing and proof-reading proposals and project reports.
Participate in team meetings, staff meetings, organization events and other duties as necessary.
Respond to customer, vendor, and coworker inquiries in a courteous and professional manner.
This position will work primarily in an office environment with occasional trips into the field to inspect/observe projects or other infrastructure conditions, including visits to stations, the right of way, and other work sites.
Perform all other duties and projects that may be assigned.
Minimum Requirements & Qualifications
Bachelor's degree from an accredited institution.
Five (5) years of full-time, ten (10) years of part-time, or a combination of experience in quantitative analysis, operations, manufacturing, project management, or other related field.
One (1) year experience in implementing large-scale projects or people management.
Highly organized with the ability to manage time, resources, people, and multiple projects simultaneously.
Excellent communication, analytical, and presentation skills with the ability to obtain buy-in with key stakeholders at all levels of the organization.
Ability to conduct program analysis, identify Key Performance Indicators, and build management dashboards.
Demonstrated data-driven decision-making skills and a willingness to make test-and-learn hypotheses.
Ability to learn quickly, take direction, and work independently and to use creative, collaborative, and consultative approaches to resolve issues.
Experience packaging complex projects for executive-level or similar presentations.
Excellent customer service skills, provide internal and external customers with a courteous and professional experience.
Advanced expertise in MS Word, Excel, and PowerPoint -
MBTA Excel assessment may be required.
Demonstrated ability to think strategically and work in a team environment.
Demonstrated ability to work effectively with a diverse workforce.
Preferred Experience and Skills
Experience in transit or transportation.
Experience with both operational and financial data sources and analytics.
Experience with PeopleSoft/FMIS or other financial or ERP software.
Substitutions Include
A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
A master’s degree in a related subject substitutes for two (2) years of general experience.
A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.
Job Conditions:
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
Ability to provide internal and external customers with courteous and professional experiences.
Ability to work effectively independently and as part of a team (or supervise, if required).
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings.
Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
Disclaimers and Definitions:
General Disclaimer:
The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
Application Deadlines:
Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
Work Environment:
The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
Work Eligibility:
Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
Interviews:
Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
Safety Sensitive Positions:
Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
On-call or 24/7 Positions:
Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
Essential / Emergency Staff:
During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
ADA Accommodations:
The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
Diversity, Equity, and Inclusion:
The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
#J-18808-Ljbffr