Cynet Systems
IT Support Technician
Cynet Systems, Jacksonville, Florida, United States, 32290
Job Description:
Provide desk-side support to various business lines/departments.Responsible for end-user hardware/software installation, troubleshooting, and maintenance.Responsible for end-user hardware/software procurement, inventory, and allocation management.Responsible for coordination with other service teams for incident resolution and request provisioning.2nd3rd line desktop support experience.Outstanding customer service.Outstanding presentation & communication.Strong Microsoft Windows os experience - Especially for Windows 10.Fault analysis for Microsoft Office 365 Suite.2nd line fault analysis and experience of Outlook/Exchange Online.Mobile device Support.Experience in supporting VPN and remote connection tools, in relation to Broadband technologies.Experience providing remote fault analysis, via verbal communication and IT remote control tools.ctive Directory user account administration experience.
Provide desk-side support to various business lines/departments.Responsible for end-user hardware/software installation, troubleshooting, and maintenance.Responsible for end-user hardware/software procurement, inventory, and allocation management.Responsible for coordination with other service teams for incident resolution and request provisioning.2nd3rd line desktop support experience.Outstanding customer service.Outstanding presentation & communication.Strong Microsoft Windows os experience - Especially for Windows 10.Fault analysis for Microsoft Office 365 Suite.2nd line fault analysis and experience of Outlook/Exchange Online.Mobile device Support.Experience in supporting VPN and remote connection tools, in relation to Broadband technologies.Experience providing remote fault analysis, via verbal communication and IT remote control tools.ctive Directory user account administration experience.