Compass Group Poland Sp. z o.o.
Regional Director of User Experience 1352632
Compass Group Poland Sp. z o.o., Chicago, Illinois, United States,
Position Title: Regional Director of User ExperiencePay: 17Reports To: COOSalary: $150,000-$170,000Other Forms of Compensation:
25% Bonus Eligibility + Comprehensive Benefits PlanBecome part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!
Voted Glassdoor's Employee Choice Awards
-
Best Places to Work in 2021,
This is R/A !This position is eligible for an Employee Referral Bonus!Job Summary
As the Regional User Experience Director, you'll be at the forefront of transforming our food and beverage operations throughout the US and Canada. This role will lead, oversee and optimize the food experience, fostering a culture that consistently delivers convenience, fun, and a strong sense of belonging.You'll spearhead the development and launch of our inaugural Experience Team, ensuring that every guest interaction is positive, memorable, and aligned with the Food Program, Compass and RA’s brand's image.This role is based in Chicago, IL.The Great Things You Will Do:
Hospitality & CulinaryDevelop and implement strategies to enhance the overall hospitality experience for our guests.Monitor and evaluate hospitality performance at the site and regional level.Develop and implement comprehensive training programs for staff to ensure exceptional customer interaction, handling feedback effectively, and exceeding guest expectations.Actively collect and analyze feedback to identify areas for improvement and implement changes accordingly.Foster a positive work environment and work with teams to drive empowerment and pride in delivering exceptional food experiences.Oversee the development and implementation of innovative and tailored culinary offerings to drive user experience and satisfaction.Ensure that our menu offerings are diverse, balanced, and aligned with customer preferences.Collaborate with culinary teams to design menus and food offerings that are appealing and cater to different dietary needs.Collaborate with the catering and events teams to ensure that those experiences mirror our standards and create engaging spaces with "wow-factor" food and presentation experiences.Monitor food quality, portion sizes, and consistency across all dishes served.DigitalProvide UX-centered support for the development and implementation of digital tools and technologies.Ensure that our digital tools are user-friendly, efficient, and contribute to a positive customer experience.Collaborate with technology teams to optimize the user experience of our digital platforms.Our Ideal Candidate:
Proven experience as a User Experience Director or in a similar role within the food and beverage industry.Deep understanding of user experience principles and best practices.Ability to problem solve and tackle problems with objectivity and a can-do attitude.Drive communication and collaboration - capability to clearly convey program vision, expectations, and feedback.Emotional Intelligence - drive self-awareness of the team's behaviors and the impact it has on the surrounding community.Demonstrate adaptability and strength in adjusting to changing environments.Motivate and inspire the team - understand what motivates them and how to encourage them to drive their engagement and hospitality.Experience in multi-unit, multi-city operation, and managing teams.Ability to think creatively and strategically.Have a deep passion for delicious food, exceptional hospitality, and food space design.8 - 10 years of experience within the hospitality industry, client-facing, or food service industry.Apply to Restaurant Associates today!Restaurant Associates is a member of Compass Group USA.Compass Group is an equal opportunity employer.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Associates at Restaurant Associates are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Applications are accepted on an ongoing basis.Restaurant Associates maintains a drug-free workplace.Req ID:
1352632Restaurant AssociatesNakiiya Nashaya Jones
#J-18808-Ljbffr
25% Bonus Eligibility + Comprehensive Benefits PlanBecome part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!
Voted Glassdoor's Employee Choice Awards
-
Best Places to Work in 2021,
This is R/A !This position is eligible for an Employee Referral Bonus!Job Summary
As the Regional User Experience Director, you'll be at the forefront of transforming our food and beverage operations throughout the US and Canada. This role will lead, oversee and optimize the food experience, fostering a culture that consistently delivers convenience, fun, and a strong sense of belonging.You'll spearhead the development and launch of our inaugural Experience Team, ensuring that every guest interaction is positive, memorable, and aligned with the Food Program, Compass and RA’s brand's image.This role is based in Chicago, IL.The Great Things You Will Do:
Hospitality & CulinaryDevelop and implement strategies to enhance the overall hospitality experience for our guests.Monitor and evaluate hospitality performance at the site and regional level.Develop and implement comprehensive training programs for staff to ensure exceptional customer interaction, handling feedback effectively, and exceeding guest expectations.Actively collect and analyze feedback to identify areas for improvement and implement changes accordingly.Foster a positive work environment and work with teams to drive empowerment and pride in delivering exceptional food experiences.Oversee the development and implementation of innovative and tailored culinary offerings to drive user experience and satisfaction.Ensure that our menu offerings are diverse, balanced, and aligned with customer preferences.Collaborate with culinary teams to design menus and food offerings that are appealing and cater to different dietary needs.Collaborate with the catering and events teams to ensure that those experiences mirror our standards and create engaging spaces with "wow-factor" food and presentation experiences.Monitor food quality, portion sizes, and consistency across all dishes served.DigitalProvide UX-centered support for the development and implementation of digital tools and technologies.Ensure that our digital tools are user-friendly, efficient, and contribute to a positive customer experience.Collaborate with technology teams to optimize the user experience of our digital platforms.Our Ideal Candidate:
Proven experience as a User Experience Director or in a similar role within the food and beverage industry.Deep understanding of user experience principles and best practices.Ability to problem solve and tackle problems with objectivity and a can-do attitude.Drive communication and collaboration - capability to clearly convey program vision, expectations, and feedback.Emotional Intelligence - drive self-awareness of the team's behaviors and the impact it has on the surrounding community.Demonstrate adaptability and strength in adjusting to changing environments.Motivate and inspire the team - understand what motivates them and how to encourage them to drive their engagement and hospitality.Experience in multi-unit, multi-city operation, and managing teams.Ability to think creatively and strategically.Have a deep passion for delicious food, exceptional hospitality, and food space design.8 - 10 years of experience within the hospitality industry, client-facing, or food service industry.Apply to Restaurant Associates today!Restaurant Associates is a member of Compass Group USA.Compass Group is an equal opportunity employer.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Associates at Restaurant Associates are offered many fantastic benefits.MedicalDentalVisionLife Insurance/ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time Off (varies by site/state)Associate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Applications are accepted on an ongoing basis.Restaurant Associates maintains a drug-free workplace.Req ID:
1352632Restaurant AssociatesNakiiya Nashaya Jones
#J-18808-Ljbffr