Compass Group Poland Sp. z o.o.
Manager of User Experience 1353106
Compass Group Poland Sp. z o.o., Oklahoma City, Oklahoma, United States,
Position Title: Manager of User ExperienceReports To: General ManagerSalary: $80,000-$90,000Other Forms of Compensation:
Comprehensive Benefits PackageBecome part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!This position is eligible for an Employee Referral Bonus!Job Summary
The User Experience Manager role reports into the Regional Experience Director. As the User Experience Manager you'll be at the forefront of driving the local transformation of our food and beverage operations. This role will be responsible for cultivating a guest-centric culture that brings convenience, enjoyment, and a sense of community to our food program.The User Experience Manager will oversee, help lead, and support a team of food service managers and hourly associates, guiding them towards excellence in hospitality, culinary innovation, digital engagement, and design.This role is based in Cambridge, MA.The Great Things You Will Do:
Implement regional strategies and identify new opportunities to deliver best-in-class hospitality experience:Service standards all food and beverage service areasPersonalized food moments through pop-ups and activationManage the merchandising and visual experience of the physical space:Sensory experience (music, scent, lighting)Signage and wayfindingMerchandising and visual enhancementsFood presentationRelationships & Outreach:Work in partnership with key client groups to understand their needs and develop experiences that meet those needsPartner with site managers, cafe managers, and marketing to drive strategic initiativesMonitor and evaluate hospitality performance at the site, while maintaining regional alignmentIdentify training opportunities and implement comprehensive training programs for staff to ensure exceptional customer interactionFoster a positive work environment and work with teams to drive empowerment and pride in delivering exceptional food experiencesOur Ideal Candidate:
Proven track record of success in developing and implementing strategies to improve the guest experienceStrong understanding of hospitality standards and best practicesAbility to work independently without operating in silosHave a relentless passion for food and beverage and a commitment to providing exceptional customer serviceAbility to problem solve and tackle problems with objectivity and a can-do attitudeDrive communication and collaborationEmotional IntelligenceDemonstrate adaptability and strength in adjusting to changing environmentsMotivate and inspire the team5+ years of experience in the food, beverage, or hotel industry, with a focus on guest experiencesApply to Restaurant Associates today!Restaurant Associates is a member of Compass Group USACompass Group is an equal opportunity employer.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Associates at Restaurant Associates are offered many fantastic benefits:MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time OffAssociate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Applications are accepted on an ongoing basis.Restaurant Associates maintains a drug-free workplace.Req ID:
1353106
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Comprehensive Benefits PackageBecome part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!This position is eligible for an Employee Referral Bonus!Job Summary
The User Experience Manager role reports into the Regional Experience Director. As the User Experience Manager you'll be at the forefront of driving the local transformation of our food and beverage operations. This role will be responsible for cultivating a guest-centric culture that brings convenience, enjoyment, and a sense of community to our food program.The User Experience Manager will oversee, help lead, and support a team of food service managers and hourly associates, guiding them towards excellence in hospitality, culinary innovation, digital engagement, and design.This role is based in Cambridge, MA.The Great Things You Will Do:
Implement regional strategies and identify new opportunities to deliver best-in-class hospitality experience:Service standards all food and beverage service areasPersonalized food moments through pop-ups and activationManage the merchandising and visual experience of the physical space:Sensory experience (music, scent, lighting)Signage and wayfindingMerchandising and visual enhancementsFood presentationRelationships & Outreach:Work in partnership with key client groups to understand their needs and develop experiences that meet those needsPartner with site managers, cafe managers, and marketing to drive strategic initiativesMonitor and evaluate hospitality performance at the site, while maintaining regional alignmentIdentify training opportunities and implement comprehensive training programs for staff to ensure exceptional customer interactionFoster a positive work environment and work with teams to drive empowerment and pride in delivering exceptional food experiencesOur Ideal Candidate:
Proven track record of success in developing and implementing strategies to improve the guest experienceStrong understanding of hospitality standards and best practicesAbility to work independently without operating in silosHave a relentless passion for food and beverage and a commitment to providing exceptional customer serviceAbility to problem solve and tackle problems with objectivity and a can-do attitudeDrive communication and collaborationEmotional IntelligenceDemonstrate adaptability and strength in adjusting to changing environmentsMotivate and inspire the team5+ years of experience in the food, beverage, or hotel industry, with a focus on guest experiencesApply to Restaurant Associates today!Restaurant Associates is a member of Compass Group USACompass Group is an equal opportunity employer.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Associates at Restaurant Associates are offered many fantastic benefits:MedicalDentalVisionLife Insurance/ ADDisability InsuranceRetirement PlanPaid Time OffHoliday Time OffAssociate Shopping ProgramHealth and Wellness ProgramsDiscount MarketplaceIdentity Theft ProtectionPet InsuranceCommuter BenefitsEmployee Assistance ProgramFlexible Spending Accounts (FSAs)Applications are accepted on an ongoing basis.Restaurant Associates maintains a drug-free workplace.Req ID:
1353106
#J-18808-Ljbffr