Apex Systems
Desktop Support Technician I US
Apex Systems, Mcallen, Texas, United States, 78501
Desktop Support TechInterested candidates should send an updated resume to [email protected]
Location:
McAllen, TX - position is onsiteDuration:
3 to 4 month contract to hire opportunitySchedue:
Mon-Fri 8AM-4:30PMPay:
$19-21/hr - paid weekly on W2Responsibilities:
Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.Assure that all tickets requiring follow up work and/or calls receive appropriate attention.Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site.Back up and burn end user data.Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.Assist Site Leader in the execution of established processes and escalations.Ability to handle multiple projects.Experience working in enterprise environment.Be physically able to lift up to 40lbs, bend, crawl, and lay in order to support customer computer systems.Be able to be on feet and physically walk potentially a good portion of the day while visiting customers work area.Qualifications:
6+ months of experience in IT/Desktop SupportHigh School Diploma or GED equivalentUses a Confident, Positive Attitudeto deliver greatcustomerexperiences and to be invigorated by constant personal interaction. Candidates that demonstrate high energy are desired given fast-paced environment.Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plusSoft Skills is a must for this role. Candidate must have the ability to work with strong personalities. Managing stress while being able to deescalate tense users is a key attribute.Dependability
: both to get work done independently, and for attendance for availability to work scheduled hours.Trusted to work proactively is a key attribute given limited site IT Leadership.???????
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Location:
McAllen, TX - position is onsiteDuration:
3 to 4 month contract to hire opportunitySchedue:
Mon-Fri 8AM-4:30PMPay:
$19-21/hr - paid weekly on W2Responsibilities:
Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.Assure that all tickets requiring follow up work and/or calls receive appropriate attention.Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site.Back up and burn end user data.Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.Assist Site Leader in the execution of established processes and escalations.Ability to handle multiple projects.Experience working in enterprise environment.Be physically able to lift up to 40lbs, bend, crawl, and lay in order to support customer computer systems.Be able to be on feet and physically walk potentially a good portion of the day while visiting customers work area.Qualifications:
6+ months of experience in IT/Desktop SupportHigh School Diploma or GED equivalentUses a Confident, Positive Attitudeto deliver greatcustomerexperiences and to be invigorated by constant personal interaction. Candidates that demonstrate high energy are desired given fast-paced environment.Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plusSoft Skills is a must for this role. Candidate must have the ability to work with strong personalities. Managing stress while being able to deescalate tense users is a key attribute.Dependability
: both to get work done independently, and for attendance for availability to work scheduled hours.Trusted to work proactively is a key attribute given limited site IT Leadership.???????
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.