JLL
Conference Center Manager
JLL, Chicago, Illinois, United States, 60290
JOB DUTIES
Events:
Manage the day-to-day operation of conference center events including corporate, social, and non-profit events, and internal meetings.Conduct client meet and greet prior to event as well as post event follow up as directed.Maintain vendor relationships, agreements, and certificates of insurance.Assist clients with onsite event coordination including, but not limited to catering, hotel accommodations, decorations, etc.
Administrative:Coordinate labor for events including janitorial and security and loading dock schedule.Be knowledgeable of the conference center audio-visual equipment and its operation as well as maintain and secure equipment.
Contract File Administration:Keep up to date status of all contracts for events, preferred vendors, non-preferred vendors, etc.Distribute inner office memos as directed.Coordinate appropriate labor for all events and as directed.Coordinate security as directed.Secure insurance certificates (COI) as directed.File all correspondence as directed.Confirm client full payment is received prior to all events.
Management:Responsible for the supervision of the Conference Center Attendant and vendor staff, providing daily support and management of job performance.Manage staff to meet JLL Experience Management, 111 S. Wacker and contracted client's expectations.Evaluate and participate in the hiring of the Conference Center Attendant, provide training in JLL Experience Management policies and procedures along with the property's.Counsel and coach team members regarding unsatisfactory performance, including recommendation of termination when appropriate.
General Event Planning Services:Handle all event planning requests in a timely manner from 111 S. Wacker and contracted clients, see through from beginning to end to ensure that they run smoothly.Be proactive to provide follow-up, updates, and status on any and all requests in a timely manner.Other concierge-related requests, as needed.Other reports, duties, meetings TBD.
SKILLS AND APTITUDESEvent sales and marketing experience preferably coming from the hospitality industry with 3-5 years' experience. Event planners with 7 years' experience.Must be able to develop and evaluate event budgets.Must have experience developing and leading marketing activities to include website development.Must have contract negotiation experience.Candidates with outside sales experience and cold calling is a plus.Must have high proficiency in MS Excel and other spreadsheets, experience with CRMs.Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs.Able to think quickly and efficiently when confronted with a client request.Motivated self-starter who is able to work with minimal supervision.Creative problem-solver.Proactive, approachable, and solution-focused.Professional demeanor and appearance.Strong planning and organizational skills.Excellent interpersonal and communication skills.Takes initiative and anticipates needs of others.Flexible and adaptable.Punctual and consistent.Anticipates the needs of clients.Computer literacy, specifically MS Office applications and Internet.Commitment to company values.Knowledge of amenities offered.
EDUCATION AND EXPERIENCEFour-year degree preferred or partial degree with life experience.3-5 years' experience direct event planning in Hospitality, or related field is desirable.Conference Center management, highly recommended.
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Events:
Manage the day-to-day operation of conference center events including corporate, social, and non-profit events, and internal meetings.Conduct client meet and greet prior to event as well as post event follow up as directed.Maintain vendor relationships, agreements, and certificates of insurance.Assist clients with onsite event coordination including, but not limited to catering, hotel accommodations, decorations, etc.
Administrative:Coordinate labor for events including janitorial and security and loading dock schedule.Be knowledgeable of the conference center audio-visual equipment and its operation as well as maintain and secure equipment.
Contract File Administration:Keep up to date status of all contracts for events, preferred vendors, non-preferred vendors, etc.Distribute inner office memos as directed.Coordinate appropriate labor for all events and as directed.Coordinate security as directed.Secure insurance certificates (COI) as directed.File all correspondence as directed.Confirm client full payment is received prior to all events.
Management:Responsible for the supervision of the Conference Center Attendant and vendor staff, providing daily support and management of job performance.Manage staff to meet JLL Experience Management, 111 S. Wacker and contracted client's expectations.Evaluate and participate in the hiring of the Conference Center Attendant, provide training in JLL Experience Management policies and procedures along with the property's.Counsel and coach team members regarding unsatisfactory performance, including recommendation of termination when appropriate.
General Event Planning Services:Handle all event planning requests in a timely manner from 111 S. Wacker and contracted clients, see through from beginning to end to ensure that they run smoothly.Be proactive to provide follow-up, updates, and status on any and all requests in a timely manner.Other concierge-related requests, as needed.Other reports, duties, meetings TBD.
SKILLS AND APTITUDESEvent sales and marketing experience preferably coming from the hospitality industry with 3-5 years' experience. Event planners with 7 years' experience.Must be able to develop and evaluate event budgets.Must have experience developing and leading marketing activities to include website development.Must have contract negotiation experience.Candidates with outside sales experience and cold calling is a plus.Must have high proficiency in MS Excel and other spreadsheets, experience with CRMs.Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs.Able to think quickly and efficiently when confronted with a client request.Motivated self-starter who is able to work with minimal supervision.Creative problem-solver.Proactive, approachable, and solution-focused.Professional demeanor and appearance.Strong planning and organizational skills.Excellent interpersonal and communication skills.Takes initiative and anticipates needs of others.Flexible and adaptable.Punctual and consistent.Anticipates the needs of clients.Computer literacy, specifically MS Office applications and Internet.Commitment to company values.Knowledge of amenities offered.
EDUCATION AND EXPERIENCEFour-year degree preferred or partial degree with life experience.3-5 years' experience direct event planning in Hospitality, or related field is desirable.Conference Center management, highly recommended.
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