State of Alaska
Unemployment Insurance Technician 1
State of Alaska, Juneau, Alaska, us, 99812
Salary:
$27.17 Hourly
Location :
Juneau, AK
Job Type:
Full Time
Job Number:
46644
Department:
Labor & Workforce Development
Division:
Employment and Training Services
Opening Date:
08/01/2024
Closing Date:
9/20/2024 5:00 PM Alaska
Position Open To:
Alaska Residents Only
Bargaining Unit:
General Government
Range:
14
Job Description
RECRUITMENT EXTENSION NOTICEThe recruitment period for this vacancy has been extended to allow for a larger applicant pool. If you have already applied there is no need to reapply.
ATTENTION ALASKA RESIDENTS!
The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for twoUnemployment Insurance Technician 1s located in Juneau!No Cover Letter Required!
These positions are in the General Government Unit (GGU) at a Range 14.
What You Will Be Doing:Audit and Recovery plays a pivotal role in ensuring the accuracy of information provided. You will primarily be analyzing reports and cross-referencing data from various sources. Responsibilities extend to initiating collections, processing payments, and meticulously reviewing entries to rectify any discrepancies. Additionally, the unit is tasked with taking appropriate actions to recover overpayments and penalties. This position is a multifaceted position that demands a keen eye for detail and a strong sense of accountability.
Our Organization, Mission and Culture: The unit places a strong emphasis on individual growth and team cohesion. By emphasizing mentoring, collaboration and inspiration, team members and their individual skill set are valued and an integral part of the unit's dynamic and success.
The unit's commitment to integrity and ethical work shows the dedication to upholding high standards even when faced with challenges. This not only ensures accuracy in results but fosters trust throughout.
Creating a supportive and respectful working environment is crucial for employee morale and productivity. This unit values and motivates employees to foster a positive culture and encouragement to excel in roles.
The Benefits of Joining Our Team: "Biggest perks are ease of parking, supportive management staff, opportunity to coordinate with all facets of UI, allowing for a better understanding of the program as a whole, and assisting claimants to prevent overpayments."
"Hands-on exposure to the Unemployment Insurance system and the inner workings of this program, exposure, and experience to reading and interpreting Alaska statute and regulation. I think we also have a closer working relationship with our other sections in the division than I've seen in other offices in the state, so there are unique opportunities for cross-training and lateral movement/advancement within the program."
The work location is near the Juneau Douglas bridge and boardwalk; the walking trail provides a refreshing environment for our team. Ample parking is available and adds to the convenience for staff.
We provide extensive one-one training in order to help you become fully successful in the job. At the Division of Employment and Training Services, we offer strong promotional opportunities.
The Working Environment You Can Expect: Audit and Recovery answers incoming queue calls, from 10:00 AM to 3:00 PM, Monday through Friday, providing a structured framework for managing workload and ensuring that staff can effectively assist customers.
The services we offer encompass a range of tasks, from speaking with and interviewing claimants and employers to explaining proper reporting procedures, collecting payments or explaining offsetting payments for individuals who have received overpaid benefits, with or without fault.
Additionally, the unit is responsible for taking detailed statements regarding the eligibility of those temporarily incarcerated. Writing eligibility determinations based on law and policy highlights the importance of adhering to established guidelines to ensure consistency and fairness in decision-making.
Overall, our team plays a crucial role in facilitating communication, managing claims, and upholding the integrity of the Alaska Unemployment Insurance program.
Our unit has very little turnover, is a fast-paced environment and is rewarding for those that like to keep busy. This is a full-time, permanent position working 7.5 hours beginning at 8am with the option for a set half-hour or full hour lunch.
Who We Are Looking For:
Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.Attention to Detail: Is thorough when performing work and conscientious about attending to detail.Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and makes recommendations.Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.To view the general description and example of duties for the position, please go to the following link:
Minimum Qualifications
One year of experience that includes work such as providing customer service, support, and feedback; explaining laws, rules, policies and procedures, services, or program requirements; gathering information and making eligibility or benefit determinations; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or eliciting information and inputting data into information systems or databases.
Additional Required Information
**PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY**THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLYThis recruitment is open to Alaska Residents only. Applicants must meet in order to be considered for employment at this time.
SUPPLEMENTAL QUESTIONSApplicants must demonstrate their skill and/or experience in their responses to the supplemental questions. Please make sure to answer the supplemental questions as thoroughly as possible. Your responses must be supported by your application. Please see the "QUESTIONS" tab at the top of this bulletin to preview the supplemental questions.DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW
A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.If selected for an interview, your interview will be followed by a written assessment activity of up to 30 minutes.
LEGAL EMPLOYMENTThe State's online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.
APPLICATION NOTICEYou can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "" page.
Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you're experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you're unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
Note:
Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
BARGAINING UNIT If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.
MULTIPLE VACANCIES This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies. NOTICE Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located atEEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to:
For applicant password assistance please visit:Contact Information
Lacey Wheaton
Administrative Assistant 2
Phone:907-931-3266
lacey.wheaton@alaska.gov
Careers with the State of Alaska offer MANY benefits
The following information describes
typical
benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)
Insurance Benefits
Health insurance, which includes employer contributions toward medical/vision/dental
The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
AVTECConfidentialCorrectional OfficersMarine EngineersMt. Edgecumbe TeachersSupervisoryUnlicensed Vessel Personnel/Inland Boatman's UnionExempt employees (not covered by collective bargaining)
The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
General GovernmentLabor, Trades and CraftsPublic Safety Employees AssociationMasters, Mates & Pilots
Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Optional Insurance Benefits
Group-based insurance premiums for
Term life (employee, spouse or qualified same sex partner, and dependents)Long-term and short-term disabilityAccidental Death and DismembermentLong-term care (self and eligible family members)Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits
Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)Matching employer contribution into a defined contribution program (new employees)Employer contribution into a defined benefit or defined contribution program (current employees)Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social SecurityOption to enroll in the Alaska Deferred Compensation ProgramNote: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See for additional information
Paid Leave & Other Benefits
Personal leave with an accrual rate increase based on time servedTwelve (12) paid holidays a year
01
Attendance is very important. What does good attendance & punctuality mean to you?
02
What work experience do you have reading, interpreting, and applying policy and/or program requirements?
03
Conducting telephonic interviews to gather facts is an essential part of the job. What does active listening mean to you?
Required Question
$27.17 Hourly
Location :
Juneau, AK
Job Type:
Full Time
Job Number:
46644
Department:
Labor & Workforce Development
Division:
Employment and Training Services
Opening Date:
08/01/2024
Closing Date:
9/20/2024 5:00 PM Alaska
Position Open To:
Alaska Residents Only
Bargaining Unit:
General Government
Range:
14
Job Description
RECRUITMENT EXTENSION NOTICEThe recruitment period for this vacancy has been extended to allow for a larger applicant pool. If you have already applied there is no need to reapply.
ATTENTION ALASKA RESIDENTS!
The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for twoUnemployment Insurance Technician 1s located in Juneau!No Cover Letter Required!
These positions are in the General Government Unit (GGU) at a Range 14.
What You Will Be Doing:Audit and Recovery plays a pivotal role in ensuring the accuracy of information provided. You will primarily be analyzing reports and cross-referencing data from various sources. Responsibilities extend to initiating collections, processing payments, and meticulously reviewing entries to rectify any discrepancies. Additionally, the unit is tasked with taking appropriate actions to recover overpayments and penalties. This position is a multifaceted position that demands a keen eye for detail and a strong sense of accountability.
Our Organization, Mission and Culture: The unit places a strong emphasis on individual growth and team cohesion. By emphasizing mentoring, collaboration and inspiration, team members and their individual skill set are valued and an integral part of the unit's dynamic and success.
The unit's commitment to integrity and ethical work shows the dedication to upholding high standards even when faced with challenges. This not only ensures accuracy in results but fosters trust throughout.
Creating a supportive and respectful working environment is crucial for employee morale and productivity. This unit values and motivates employees to foster a positive culture and encouragement to excel in roles.
The Benefits of Joining Our Team: "Biggest perks are ease of parking, supportive management staff, opportunity to coordinate with all facets of UI, allowing for a better understanding of the program as a whole, and assisting claimants to prevent overpayments."
"Hands-on exposure to the Unemployment Insurance system and the inner workings of this program, exposure, and experience to reading and interpreting Alaska statute and regulation. I think we also have a closer working relationship with our other sections in the division than I've seen in other offices in the state, so there are unique opportunities for cross-training and lateral movement/advancement within the program."
The work location is near the Juneau Douglas bridge and boardwalk; the walking trail provides a refreshing environment for our team. Ample parking is available and adds to the convenience for staff.
We provide extensive one-one training in order to help you become fully successful in the job. At the Division of Employment and Training Services, we offer strong promotional opportunities.
The Working Environment You Can Expect: Audit and Recovery answers incoming queue calls, from 10:00 AM to 3:00 PM, Monday through Friday, providing a structured framework for managing workload and ensuring that staff can effectively assist customers.
The services we offer encompass a range of tasks, from speaking with and interviewing claimants and employers to explaining proper reporting procedures, collecting payments or explaining offsetting payments for individuals who have received overpaid benefits, with or without fault.
Additionally, the unit is responsible for taking detailed statements regarding the eligibility of those temporarily incarcerated. Writing eligibility determinations based on law and policy highlights the importance of adhering to established guidelines to ensure consistency and fairness in decision-making.
Overall, our team plays a crucial role in facilitating communication, managing claims, and upholding the integrity of the Alaska Unemployment Insurance program.
Our unit has very little turnover, is a fast-paced environment and is rewarding for those that like to keep busy. This is a full-time, permanent position working 7.5 hours beginning at 8am with the option for a set half-hour or full hour lunch.
Who We Are Looking For:
Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.Attention to Detail: Is thorough when performing work and conscientious about attending to detail.Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and makes recommendations.Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.To view the general description and example of duties for the position, please go to the following link:
Minimum Qualifications
One year of experience that includes work such as providing customer service, support, and feedback; explaining laws, rules, policies and procedures, services, or program requirements; gathering information and making eligibility or benefit determinations; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or eliciting information and inputting data into information systems or databases.
Additional Required Information
**PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY**THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLYThis recruitment is open to Alaska Residents only. Applicants must meet in order to be considered for employment at this time.
SUPPLEMENTAL QUESTIONSApplicants must demonstrate their skill and/or experience in their responses to the supplemental questions. Please make sure to answer the supplemental questions as thoroughly as possible. Your responses must be supported by your application. Please see the "QUESTIONS" tab at the top of this bulletin to preview the supplemental questions.DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW
A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s).A copy of your last three (3) performance evaluations, or two (2) letters of reference if evaluations are unavailable.If selected for an interview, your interview will be followed by a written assessment activity of up to 30 minutes.
LEGAL EMPLOYMENTThe State's online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.
APPLICATION NOTICEYou can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "" page.
Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you're experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.EDUCATION If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you're unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number. SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. WORK EXPERIENCE If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
Note:
Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
BARGAINING UNIT If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.
MULTIPLE VACANCIES This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies. NOTICE Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located atEEO STATEMENT The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to:
For applicant password assistance please visit:Contact Information
Lacey Wheaton
Administrative Assistant 2
Phone:907-931-3266
lacey.wheaton@alaska.gov
Careers with the State of Alaska offer MANY benefits
The following information describes
typical
benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)
Insurance Benefits
Health insurance, which includes employer contributions toward medical/vision/dental
The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
AVTECConfidentialCorrectional OfficersMarine EngineersMt. Edgecumbe TeachersSupervisoryUnlicensed Vessel Personnel/Inland Boatman's UnionExempt employees (not covered by collective bargaining)
The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
General GovernmentLabor, Trades and CraftsPublic Safety Employees AssociationMasters, Mates & Pilots
Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Optional Insurance Benefits
Group-based insurance premiums for
Term life (employee, spouse or qualified same sex partner, and dependents)Long-term and short-term disabilityAccidental Death and DismembermentLong-term care (self and eligible family members)Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits
Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)Matching employer contribution into a defined contribution program (new employees)Employer contribution into a defined benefit or defined contribution program (current employees)Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social SecurityOption to enroll in the Alaska Deferred Compensation ProgramNote: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See for additional information
Paid Leave & Other Benefits
Personal leave with an accrual rate increase based on time servedTwelve (12) paid holidays a year
01
Attendance is very important. What does good attendance & punctuality mean to you?
02
What work experience do you have reading, interpreting, and applying policy and/or program requirements?
03
Conducting telephonic interviews to gather facts is an essential part of the job. What does active listening mean to you?
Required Question