Amazon
Sr. Technical Program Manager , AFX - Pipeline Mgmt, Customer 360, & Private Pri
Amazon, Seattle, Washington, us, 98127
Sr. Technical Program Manager , AFX - Pipeline Mgmt, Customer 360, & Private Pricing
Job ID: 2727656 | Amazon Web Services, Inc. - A97Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted cloud platform. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. This team is diverse, it builds and supports products, applications for AWS sellers, manages large scale infrastructure of 1P and 3P platforms. The AFX (AWS Field Experience) team within SMGS is looking for a passionate, innovative, committed Sr. Technical Program Manager (TPM).
As a Sr. Technical Program Manager, you will ensure the teams are delivering the highest quality products and services predictably while meeting the technical needs of our community. You will guide both strategy and tactical decision-making to deliver complex cross-team programs. You will partner with product managers and stakeholders to help support the strategic deliverables while working with engineering to support important technical efforts. The role will require constant balance between long term product vision along with addressing immediate needs, driving an incremental approach that is metrics and data driven. It will require communicating effectively with leaders across Director and VP level on a regular basis while ensuring that the teams are aligned and stakeholders are aware of key performance indicators. The role is a hybrid of having deep technical knowledge and being instinctive on how to enable the most effective Field organization on earth to delight AWS customers. We accomplish this by delivering a best-in-class Field experience through:
Integrated, personalized experiencesSecure data and contextualized insights supporting the entire customer journeyMachine learning and generative AI (GenAI) to deliver a step change in Field productivity and customer experience.
Key job responsibilities
You will be responsible for diving deep into technical systems, understanding them well and staying connected to the details.You will be responsible for delivering results despite working in an ambiguous environment.You will need a strong bias for action and be able to handle multiple priorities simultaneously.You will define strategy and build and execute road maps for the programs you own.You will be responsible for overall coordination, quality and productivity and will be the primary point of contact for world-wide stakeholders of programs that you run.Throughout, you will internalize Amazon’s Leadership Principles, and live those into everyday practices to guide your programs to success.Provide technical leadership by facilitating solution/design/architectural discussions; Partner with developers, architects and QAE/SDET teams to design, build and implement enterprise Salesforce cloud solutions to enable successful delivery of programs to business.Work closely with end users, product owners to bridge the gap between business and technical requirements and constraints.Facilitate and oversee code review sessions to ensure design and configuration is consistent across the applications and standards have been implemented.Provide expertise on capacity management, level-of-effort estimation, task tracking and assignment.Collaborate with partner teams to define deliverables, roadmaps, accompanying documentation for projects and programs.Work with cross-functional scrum teams to deliver projects in iterative release cycles.Identify, anticipate, assess, track and mitigate issues, risks, roadblocks and escalations at multiple levels.Create, maintain and communicate project status, metrics to stakeholders.
A day in the life
We have a team culture that encourages innovation and we expect team members and management alike to take a high degree of ownership for their program vision and execution of ideas. You will be joining a team that is diverse and experienced in all aspects of Salesforce Development and are willing to collaborate with and mentor new members. We are looking for someone that is a self-starter, someone that approaches complex business questions with data and curiosity, and a person that dives below the surface to identify the root cause and "so what" rather than just superficial trends.
BASIC QUALIFICATIONS
Bachelor's degree in computer science or related field, or equivalent experience.5+ years of technical program management working directly with software engineering and cross-functional teams experience.3+ years of software development experience.Proficiency in project/program management tools, standards and practices.
PREFERRED QUALIFICATIONS
Excellent oral and written communication skills.Track record of successfully delivering complete systems (hardware, firmware, software) on time, to scope, with high quality.Ability to regularly engage with senior stakeholders and influence across the organization.Excellent analytical and interpersonal skills, with ability to work successfully across all engineering disciplines.High sense of ownership, urgency, and drive.Ability to communicate effectively with both technical and non-technical individuals.Work experience in Salesforce and/or any CRM systems.5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules.Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.Posted:
September 5, 2024
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Job ID: 2727656 | Amazon Web Services, Inc. - A97Amazon Web Services (“AWS”) has been the world’s most comprehensive and broadly adopted cloud platform. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. This team is diverse, it builds and supports products, applications for AWS sellers, manages large scale infrastructure of 1P and 3P platforms. The AFX (AWS Field Experience) team within SMGS is looking for a passionate, innovative, committed Sr. Technical Program Manager (TPM).
As a Sr. Technical Program Manager, you will ensure the teams are delivering the highest quality products and services predictably while meeting the technical needs of our community. You will guide both strategy and tactical decision-making to deliver complex cross-team programs. You will partner with product managers and stakeholders to help support the strategic deliverables while working with engineering to support important technical efforts. The role will require constant balance between long term product vision along with addressing immediate needs, driving an incremental approach that is metrics and data driven. It will require communicating effectively with leaders across Director and VP level on a regular basis while ensuring that the teams are aligned and stakeholders are aware of key performance indicators. The role is a hybrid of having deep technical knowledge and being instinctive on how to enable the most effective Field organization on earth to delight AWS customers. We accomplish this by delivering a best-in-class Field experience through:
Integrated, personalized experiencesSecure data and contextualized insights supporting the entire customer journeyMachine learning and generative AI (GenAI) to deliver a step change in Field productivity and customer experience.
Key job responsibilities
You will be responsible for diving deep into technical systems, understanding them well and staying connected to the details.You will be responsible for delivering results despite working in an ambiguous environment.You will need a strong bias for action and be able to handle multiple priorities simultaneously.You will define strategy and build and execute road maps for the programs you own.You will be responsible for overall coordination, quality and productivity and will be the primary point of contact for world-wide stakeholders of programs that you run.Throughout, you will internalize Amazon’s Leadership Principles, and live those into everyday practices to guide your programs to success.Provide technical leadership by facilitating solution/design/architectural discussions; Partner with developers, architects and QAE/SDET teams to design, build and implement enterprise Salesforce cloud solutions to enable successful delivery of programs to business.Work closely with end users, product owners to bridge the gap between business and technical requirements and constraints.Facilitate and oversee code review sessions to ensure design and configuration is consistent across the applications and standards have been implemented.Provide expertise on capacity management, level-of-effort estimation, task tracking and assignment.Collaborate with partner teams to define deliverables, roadmaps, accompanying documentation for projects and programs.Work with cross-functional scrum teams to deliver projects in iterative release cycles.Identify, anticipate, assess, track and mitigate issues, risks, roadblocks and escalations at multiple levels.Create, maintain and communicate project status, metrics to stakeholders.
A day in the life
We have a team culture that encourages innovation and we expect team members and management alike to take a high degree of ownership for their program vision and execution of ideas. You will be joining a team that is diverse and experienced in all aspects of Salesforce Development and are willing to collaborate with and mentor new members. We are looking for someone that is a self-starter, someone that approaches complex business questions with data and curiosity, and a person that dives below the surface to identify the root cause and "so what" rather than just superficial trends.
BASIC QUALIFICATIONS
Bachelor's degree in computer science or related field, or equivalent experience.5+ years of technical program management working directly with software engineering and cross-functional teams experience.3+ years of software development experience.Proficiency in project/program management tools, standards and practices.
PREFERRED QUALIFICATIONS
Excellent oral and written communication skills.Track record of successfully delivering complete systems (hardware, firmware, software) on time, to scope, with high quality.Ability to regularly engage with senior stakeholders and influence across the organization.Excellent analytical and interpersonal skills, with ability to work successfully across all engineering disciplines.High sense of ownership, urgency, and drive.Ability to communicate effectively with both technical and non-technical individuals.Work experience in Salesforce and/or any CRM systems.5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules.Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.Posted:
September 5, 2024
#J-18808-Ljbffr