Florida International University - Board of Trustees
2024-2025 Housing Residential Experience, Student Desk Operations Lead
Florida International University - Board of Trustees, Miami, Florida, us, 33222
Job Opening ID533075
LocationModesto A. Maidique Campus
Full/Part TimePart-Time
Close Date07/18/2025
Regular/TemporaryTemporary
About FIUFlorida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2.
Job SummaryThe Desk Operations Lead (DOL) is a part-time, paraprofessional staff member of the Department of Housing and Residential Experience at Florida International University. The Desk Operations Lead works closely with all Residential Experience Staff in their particular area of placement. The Desk Operations Lead is responsible for front desk operations, assisting Building Leadership in the administrative oversight of the front desk area and providing additional support in the residential hall management.
The Desk Operations Lead is expected to perform a variety of duties that contribute to the overall operation of the front desk in the residence hall:
Provide excellent customer service to students, families, and staff by phone, email, and in person.
Abide by and enforce Housing & University policies, rules and regulations, providing documentation of policy violations to a supervisor.
Uphold and maintain confidentiality with sensitive and protected student information.
Be a receptionist for the front desk, serving as an information resource to callers, taking messages, and forwarding calls appropriately.
Report building maintenance concerns through work orders or on-call protocols.
Complete administrative tasks (reviewing desk logs, completing core changes, timekeeping, and communication).
Conduct weekly key audits and key management.
Monitor and keep inventory of office supplies.
Assist with trainings, staff development, and evaluations (as needed); may also assist with interviewing and hiring.
Support building opening/closing processes.
Staff front desk if Desk Assistant staff are unavailable.
Attend staff/training meetings as required.
Maintain front desk schedule updated and tracking shift swaps and hours worked.
Complete all mandatory trainings required by HRE and FIU Compliance office.
Assist with departmental events such as Fall Showcase, Admitted Students Day, Move In and Move Out.
Serve as mandated reporters and refer students to appropriate resources on campus.
Be aware of services and resources available to students in order to make appropriate referrals.
Assist and refer emergency crisis situations to supervisors and submit proper documentation post incident.
Perform other duties as assigned by supervisor(s).
Job CategoryFederal Work Study
Desired QualificationsThe following criteria must be met in order for a student to be given initial consideration as a candidate for the DOL position:
Be currently enrolled at FIU as a full-time undergraduate or graduate student and make progress toward academic progress/graduation.
Undergraduate: Possess and maintain a minimum semester and cumulative GPA of 2.5. Graduate: Possess and maintain a minimum semester and cumulative GPA of 3.0.
Worked as a Desk Assistant for (1) one Fall and (1) one Spring semester.
Able to work on Thursdays from 3pm to 6pm.
Applicant must be able to work various front desk shifts including overnight, early morning, and weekend shifts.
Must meet all eligibility requirements for employment as stipulated by Florida International University and pass a criminal background check and fingerprinting.
Who May Apply
Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package.
Students must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters.
Upon credits decreasing, award being canceled, or graduating, FWS employment must end.
Work ScheduleFront desks are open 24/7 and remain operational throughout break periods: Thanksgiving, Winter and Spring break. The Desk Operations Lead will receive a biweekly paycheck for their hours worked during the applicable pay period. FIU students cannot work more than 20 hours per week while classes are in session during the academic year (students are permitted to work up to 30 hours per week during break periods and in the summer).
Advertised Salary$16.00/Hour
Pre-Employment RequirementsCriminal Background Check: This student appointment may be subjected to a pre-employment background check.
How To ApplyProspective Employee:
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".
Current Employee:
As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".
This posting will close at 12:00 am of the close date.
DisclosuresFIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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LocationModesto A. Maidique Campus
Full/Part TimePart-Time
Close Date07/18/2025
Regular/TemporaryTemporary
About FIUFlorida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2.
Job SummaryThe Desk Operations Lead (DOL) is a part-time, paraprofessional staff member of the Department of Housing and Residential Experience at Florida International University. The Desk Operations Lead works closely with all Residential Experience Staff in their particular area of placement. The Desk Operations Lead is responsible for front desk operations, assisting Building Leadership in the administrative oversight of the front desk area and providing additional support in the residential hall management.
The Desk Operations Lead is expected to perform a variety of duties that contribute to the overall operation of the front desk in the residence hall:
Provide excellent customer service to students, families, and staff by phone, email, and in person.
Abide by and enforce Housing & University policies, rules and regulations, providing documentation of policy violations to a supervisor.
Uphold and maintain confidentiality with sensitive and protected student information.
Be a receptionist for the front desk, serving as an information resource to callers, taking messages, and forwarding calls appropriately.
Report building maintenance concerns through work orders or on-call protocols.
Complete administrative tasks (reviewing desk logs, completing core changes, timekeeping, and communication).
Conduct weekly key audits and key management.
Monitor and keep inventory of office supplies.
Assist with trainings, staff development, and evaluations (as needed); may also assist with interviewing and hiring.
Support building opening/closing processes.
Staff front desk if Desk Assistant staff are unavailable.
Attend staff/training meetings as required.
Maintain front desk schedule updated and tracking shift swaps and hours worked.
Complete all mandatory trainings required by HRE and FIU Compliance office.
Assist with departmental events such as Fall Showcase, Admitted Students Day, Move In and Move Out.
Serve as mandated reporters and refer students to appropriate resources on campus.
Be aware of services and resources available to students in order to make appropriate referrals.
Assist and refer emergency crisis situations to supervisors and submit proper documentation post incident.
Perform other duties as assigned by supervisor(s).
Job CategoryFederal Work Study
Desired QualificationsThe following criteria must be met in order for a student to be given initial consideration as a candidate for the DOL position:
Be currently enrolled at FIU as a full-time undergraduate or graduate student and make progress toward academic progress/graduation.
Undergraduate: Possess and maintain a minimum semester and cumulative GPA of 2.5. Graduate: Possess and maintain a minimum semester and cumulative GPA of 3.0.
Worked as a Desk Assistant for (1) one Fall and (1) one Spring semester.
Able to work on Thursdays from 3pm to 6pm.
Applicant must be able to work various front desk shifts including overnight, early morning, and weekend shifts.
Must meet all eligibility requirements for employment as stipulated by Florida International University and pass a criminal background check and fingerprinting.
Who May Apply
Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package.
Students must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters.
Upon credits decreasing, award being canceled, or graduating, FWS employment must end.
Work ScheduleFront desks are open 24/7 and remain operational throughout break periods: Thanksgiving, Winter and Spring break. The Desk Operations Lead will receive a biweekly paycheck for their hours worked during the applicable pay period. FIU students cannot work more than 20 hours per week while classes are in session during the academic year (students are permitted to work up to 30 hours per week during break periods and in the summer).
Advertised Salary$16.00/Hour
Pre-Employment RequirementsCriminal Background Check: This student appointment may be subjected to a pre-employment background check.
How To ApplyProspective Employee:
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".
Current Employee:
As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".
This posting will close at 12:00 am of the close date.
DisclosuresFIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
#J-18808-Ljbffr