Vice President High Voltage Service Americas

General Information:ENS.03.SGN – NAM Service Manager Executive LevelThis job family is responsible for implementing and further developing the Service Strategy in the NAM Region of responsibility. Lead the profitable growth of the Service business in each country to achieve performance targets.Ensure consistent implementation, development, and monitoring of growth initiatives and service delivery processes to drive efficiency and standardization, achieving both high customer satisfaction and business profitability.Positions in this sub-family are responsible for driving and implementing the service strategy as well as operations, growth, monitoring, reviewing, analyzing, and reporting of market conditions, customer strategies, and competitor activities.Your Responsibilities:Conduct business with safety and integrity.Identify and manage the marketing and sales investments necessary to increase market penetration and enter new market segments while building customer awareness.Ensure timely delivery of service sales and strategy.Implement global service strategies in the region of responsibility.Implement agreed delivery and performance standards to ensure quality and customer satisfaction.Support day-to-day service operations and coordinate regionally, exploring synergies and standardization across the market.Maintain strong relationships with customers, sales representatives, production, and distribution departments to ensure growth, improvement, and productivity.Manage tasks/activities related to the Product Management Team.Structure, maintain, and sustain a solid strategic plan for service initiatives with clear annual actions up to 2030.Work closely with the Country Service Manager and Service Marketing and Sales in NAM.Monitor new product market trends for proper service initiative review.Manage product life cycle, including transitions from active to classic, limited, and obsolescence.Collaborate with other operating unit managers in the region.Strategic inventory management across the region.Provide technical and commercial support to Sales force for critical negotiations.Work with Research & Development (R&D) to propose and evaluate product feasibility projects and roadmaps for new products/system/service and variants.Ensure that the area of responsibility is properly organized, staffed, skilled, and directed. Guide, motivate, and develop direct and indirect subordinates within HR policies.Drive sales efficiency by ensuring product training of LSO.Live Hitachi Energy’s core values of safety and integrity, taking responsibility for your own actions while caring for colleagues and the business.Your Background:Required Competences:Engineering degreeField Service ExperienceProduct knowledgeAdditional Training Certifications:Safety CertificationTime in the rolePeriodicityLSR - Life Saving Rules (During first 30 days in the role, Bi-annually)Stop Take Five (During first 30 days in the role, Bi-annually)ABRA related to specific service initiativesShop (During first 30 days in the role, Bi-annually)SF6 Gas Handling (During first 30 days in the role, Bi-annually)All required safety trainings related to the product responsibilities (GIS, GCB, AIS, P&IC & Digital)OSHA (During first 360 days in the role)Other Required Certifications:Leadership Pillars (During first 60 days in the role, Annually)Diversity 360 (During first 60 days in the role, Annually)Technical Product Training (During first 360 days in the role)Lean Six Sigma – Green Belt (First year in the role)Candidate must already have work authorization to work for Hitachi Energy in the United States.Location:

Mount Pleasant, Pennsylvania, United States of AmericaJob type:

Full timeExperience:

ExecutiveJob function:

Engineering & ScienceContract:

Executive OfficerPublication date:

2024-09-06Reference number:

R0060146About Hitachi Energy

Hitachi Energy is a global technology leader advancing a sustainable energy future for all. We serve customers in the utility, industry, and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible, and secure whilst balancing social, environmental, and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 45,000 people in 90 countries and generate business volumes of approximately $13 billion USD.

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