Uhalumni
Data & Ticketing Manager
Uhalumni, Honolulu, Hawaii, United States, 96814
Employment Status:
Full-TimeFLSA Status:
ExemptPay Range:
$50,000 to $60,000 per annumWork Hours:
Monday-Friday 8:00am – 5:00pm. Some evenings and weekends.Job Summary:Under the general direction of the Head of Visitor Engagement, the Data & Ticketing Manager plays a crucial role in optimizing ticketing functions and audience data analysis at HoMA. This position is integral to enhancing visitor experiences, streamlining ticketing operations, and driving audience growth through insightful data analysis and visualization. The Data & Ticketing Manager strives to foster and enhance clean data practices, contributing to more effective data-driven insights and strategies for the museum. This role combines strategic vision with operational expertise to achieve excellence in ticketing processes and gather, analyze, and present data for enhanced business insights and decision-making.Minimum Qualifications:Bachelor's Degree in business administration, marketing, or related field or equivalent combination of education and experience.3 or more years of relevant experience in ticketing systems and/or database management.Proven ability to prioritize the customer experience across all sales channels and adeptly resolve issues to resolution.Track record of overseeing and driving process improvements.Proficiency in project and people management, showcasing the ability to think independently, excel under pressure, and effectively prioritize and delegate to meet deadlines and budgetary constraints.Exhibits maturity, sound judgment, and sharp analytical and business strategy skills; capable of critical thinking, making well-founded decisions, and justifying recommendations based on data-driven insights.Aptitude for applying mathematical concepts to assist in project budgeting and related business and financial reporting.Strong analytical skills for interpreting and managing data.Exceptional interpersonal, organizational, customer service, problem-solving, written, and verbal communication skills.Proficiency in Microsoft Office suite with an aptitude for quickly learning new software applications.The traits of honesty, integrity, enthusiasm, and perspective; a very strong work ethic, supported by commitment and follow-through.Working Conditions and Atmosphere:The Data and Ticketing Manager works with minimum supervision. Work will often be performed with short deadlines and situations sensitive to the Museum. Regular office hours are required. Due to the nature of the responsibilities, evening and weekend work is sometimes required, and at times may be on an emergency basis.The employee must be able to fulfil all Essential Duties with or without a reasonable accommodation. This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.Diversity, Equity, Accessibility, and Inclusivity:HoMA welcomes people from all backgrounds and walks of life, and this is reflected in our diverse community of employees. We encourage applications from candidates across a wide variety of backgrounds, including, but not limited to, people of all races and ethnicities, people with disabilities, women, veterans, and all members of the LGBTQ community.Equal Employment Opportunity:HoMA is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. HoMA recruits, hires, trains, promotes, compensates, and administers all personnel actions and benefit programs without regard to race, color, ancestry, religion, sex, including pregnancy and gender identity and expression, national origin, age, disability, sexual orientation, reproductive health decisions, marital status, arrest and court record, citizenship, credit history, military and veteran service, victim of domestic violence or sexual abuse victim status, genetic information, or any other characteristic protected by applicable federal, state or local law.Contact Information Contact: Sharon Stillman, Honolulu Museum of ArtEmail: hr@honolulumuseum.orgPhone: (808) 237-5223
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Full-TimeFLSA Status:
ExemptPay Range:
$50,000 to $60,000 per annumWork Hours:
Monday-Friday 8:00am – 5:00pm. Some evenings and weekends.Job Summary:Under the general direction of the Head of Visitor Engagement, the Data & Ticketing Manager plays a crucial role in optimizing ticketing functions and audience data analysis at HoMA. This position is integral to enhancing visitor experiences, streamlining ticketing operations, and driving audience growth through insightful data analysis and visualization. The Data & Ticketing Manager strives to foster and enhance clean data practices, contributing to more effective data-driven insights and strategies for the museum. This role combines strategic vision with operational expertise to achieve excellence in ticketing processes and gather, analyze, and present data for enhanced business insights and decision-making.Minimum Qualifications:Bachelor's Degree in business administration, marketing, or related field or equivalent combination of education and experience.3 or more years of relevant experience in ticketing systems and/or database management.Proven ability to prioritize the customer experience across all sales channels and adeptly resolve issues to resolution.Track record of overseeing and driving process improvements.Proficiency in project and people management, showcasing the ability to think independently, excel under pressure, and effectively prioritize and delegate to meet deadlines and budgetary constraints.Exhibits maturity, sound judgment, and sharp analytical and business strategy skills; capable of critical thinking, making well-founded decisions, and justifying recommendations based on data-driven insights.Aptitude for applying mathematical concepts to assist in project budgeting and related business and financial reporting.Strong analytical skills for interpreting and managing data.Exceptional interpersonal, organizational, customer service, problem-solving, written, and verbal communication skills.Proficiency in Microsoft Office suite with an aptitude for quickly learning new software applications.The traits of honesty, integrity, enthusiasm, and perspective; a very strong work ethic, supported by commitment and follow-through.Working Conditions and Atmosphere:The Data and Ticketing Manager works with minimum supervision. Work will often be performed with short deadlines and situations sensitive to the Museum. Regular office hours are required. Due to the nature of the responsibilities, evening and weekend work is sometimes required, and at times may be on an emergency basis.The employee must be able to fulfil all Essential Duties with or without a reasonable accommodation. This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.Diversity, Equity, Accessibility, and Inclusivity:HoMA welcomes people from all backgrounds and walks of life, and this is reflected in our diverse community of employees. We encourage applications from candidates across a wide variety of backgrounds, including, but not limited to, people of all races and ethnicities, people with disabilities, women, veterans, and all members of the LGBTQ community.Equal Employment Opportunity:HoMA is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. HoMA recruits, hires, trains, promotes, compensates, and administers all personnel actions and benefit programs without regard to race, color, ancestry, religion, sex, including pregnancy and gender identity and expression, national origin, age, disability, sexual orientation, reproductive health decisions, marital status, arrest and court record, citizenship, credit history, military and veteran service, victim of domestic violence or sexual abuse victim status, genetic information, or any other characteristic protected by applicable federal, state or local law.Contact Information Contact: Sharon Stillman, Honolulu Museum of ArtEmail: hr@honolulumuseum.orgPhone: (808) 237-5223
#J-18808-Ljbffr