Uhalumni
IT Support Specialist
Uhalumni, Honolulu, Hawaii, United States, 96814
Employment Status:
Full-TimeFLSA Status:
Non-ExemptPay Range:
$21 to $22 per hourWork Hours:
Monday-Friday 8:00am – 5:00pm. Some evenings and weekends, and special event or emergency support as needed.Job Summary:Under the general direction of the Head of IT, the IT Support Specialist II delivers comprehensive support for hardware and software systems across the Museum. Position duties include advanced troubleshooting, hardware and network maintenance, software support, and collaboration across departments for technology-related initiatives.Minimum Qualifications:High school diploma, GED, or equivalent.Excellent interpersonal, oral, and written communication skills with a strong emphasis on documentation and internal customer support.Strong organizational, critical thinking, and problem-solving skills and the ability to work with diplomacy and tact.Basic knowledge of TCP/IP networking, network infrastructure, and Wi-Fi networks.Proficiency with Microsoft Windows and Apple macOS hardware and software.Experience in hardware maintenance and upgrades for desktops, laptops, and servers as well as software installations and upgrades.Experience in running Cat5/6 network cabling.Honesty, integrity, enthusiasm, perspective, and a strong work ethic supported by commitment and follow-through.Ability to work within and support a diverse community of visitors, artists, and employees.Working Conditions and Atmosphere:The IT Support Specialist II works with minimum supervision. Work will often be performed with short deadlines and situations sensitive to the Museum. Regular office hours are required. Due to the nature of the responsibilities, evening and weekend work is sometimes required, and at times may be on an emergency basis.The employee must be able to fulfil all Essential Duties with or without a reasonable accommodation. This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.Diversity, Equity, Accessibility, and Inclusivity:HoMA welcomes people from all backgrounds and walks of life, and this is reflected in our diverse community of employees. We encourage applications from candidates across a wide variety of backgrounds, including, but not limited to, people of all races and ethnicities, people with disabilities, women, veterans, and all members of the LGBTQ community.Equal Employment Opportunity:HoMA is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. HoMA recruits, hires, trains, promotes, compensates, and administers all personnel actions and benefit programs without regard to race, color, ancestry, religion, sex, including pregnancy and gender identity and expression, national origin, age, disability, sexual orientation, reproductive health decisions, marital status, arrest and court record, citizenship, credit history, military and veteran service, victim of domestic violence or sexual abuse victim status, genetic information, or any other characteristic protected by applicable federal, state or local law.Contact Information Contact: Sharon Stillman, Honolulu Museum of ArtEmail: hr@honolulumuseum.orgPhone: (808) 237-5223
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Full-TimeFLSA Status:
Non-ExemptPay Range:
$21 to $22 per hourWork Hours:
Monday-Friday 8:00am – 5:00pm. Some evenings and weekends, and special event or emergency support as needed.Job Summary:Under the general direction of the Head of IT, the IT Support Specialist II delivers comprehensive support for hardware and software systems across the Museum. Position duties include advanced troubleshooting, hardware and network maintenance, software support, and collaboration across departments for technology-related initiatives.Minimum Qualifications:High school diploma, GED, or equivalent.Excellent interpersonal, oral, and written communication skills with a strong emphasis on documentation and internal customer support.Strong organizational, critical thinking, and problem-solving skills and the ability to work with diplomacy and tact.Basic knowledge of TCP/IP networking, network infrastructure, and Wi-Fi networks.Proficiency with Microsoft Windows and Apple macOS hardware and software.Experience in hardware maintenance and upgrades for desktops, laptops, and servers as well as software installations and upgrades.Experience in running Cat5/6 network cabling.Honesty, integrity, enthusiasm, perspective, and a strong work ethic supported by commitment and follow-through.Ability to work within and support a diverse community of visitors, artists, and employees.Working Conditions and Atmosphere:The IT Support Specialist II works with minimum supervision. Work will often be performed with short deadlines and situations sensitive to the Museum. Regular office hours are required. Due to the nature of the responsibilities, evening and weekend work is sometimes required, and at times may be on an emergency basis.The employee must be able to fulfil all Essential Duties with or without a reasonable accommodation. This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.Diversity, Equity, Accessibility, and Inclusivity:HoMA welcomes people from all backgrounds and walks of life, and this is reflected in our diverse community of employees. We encourage applications from candidates across a wide variety of backgrounds, including, but not limited to, people of all races and ethnicities, people with disabilities, women, veterans, and all members of the LGBTQ community.Equal Employment Opportunity:HoMA is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. HoMA recruits, hires, trains, promotes, compensates, and administers all personnel actions and benefit programs without regard to race, color, ancestry, religion, sex, including pregnancy and gender identity and expression, national origin, age, disability, sexual orientation, reproductive health decisions, marital status, arrest and court record, citizenship, credit history, military and veteran service, victim of domestic violence or sexual abuse victim status, genetic information, or any other characteristic protected by applicable federal, state or local law.Contact Information Contact: Sharon Stillman, Honolulu Museum of ArtEmail: hr@honolulumuseum.orgPhone: (808) 237-5223
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