Epiq Systems, Inc.
Law Firm Records Specialist
Epiq Systems, Inc., Minneapolis, Minnesota, United States, 55400
Law Firm Records SpecialistRemote type: Onsite - Work in Office Full-TimeLocation: USA - Minneapolis, MN - 80 South 8th Street Suite 3100Time type: Full timePosted on: Posted 6 Days AgoJob requisition ID: R0028751
It's fun to work at a company where people truly believe in what they are doing!Job Description:Responsibilities
Provide records creation, circulation, storage, tracking, transfer and retention services as defined or outlined in EPIQ’s service agreement with the client.Provide support for miscellaneous requests with a “can do” attitude and philosophy.Maintain a positive team-player mentality.Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc.Deliver on service commitments in a timely and accurate manner.Invest proper effort and QC approach to deliver the highest quality work and service.Comply with EPIQ’s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook.Uphold the Standards of Service and best practices developed by EPIQ.Follow established guidelines and procedures for creating, circulating, storing, tracking, transferring and destroying client records.Monitor and listen to clients to understand inquiries and requests to provide accurate information about the facilities and services with prompt assistance.Track the circulation of files to and from client staff in the Records Management System (RMS) database.Prepare inactive files for offsite storage or digitization, performing file culling activities as instructed.Track the activity of inventory sent and retrieved from offsite storage vendors.Register new files in RMS to store physical records as instructed.Perform regular inventory of files stored onsite in client facilities, including exception reporting.Assist client staff with identifying the existence and/or location of relevant information.Assist client with file transfer activities, obtaining relevant files, preparing file indexes, staging for review, and preparing for shipment as instructed.Assist client with retention activities, including obtaining relevant files, preparing file indexes, staging for review, and preparing for shipment or secure destruction as instructed.Assist client with clean-up activities, including triage, categorization, and appropriate storage or disposition of content.Qualifications & Characteristics
High School Diploma or equivalent (4 years of college preferred).Minimum of 2 years’ experience in a professional office environment working in a file or records clerk capacity.Familiarity with FileTrail, iManage Records Manager, Autonomy Records Manager (FileSurf), LegalKey, and/or similar Records Management Systems.Familiarity with iManage Work, NetDocument, OpenTEXT DM, and/or similar Document Management Systems.Familiarity with imaging/scanning or electronic records management preferred.Job Requirements
Personable, articulate, knowledgeable, and professional in presenting oneself.Flexibility in dealing with simultaneous projects.Attention to detail.Excellent communication (verbal and written) and organizational skills.Detail-oriented and exceptionally attentive to accuracy.Ability to learn skills quickly.Ability to lift or move 40 lbs. or greater.Exceptional knowledge of Microsoft products.Exceptional knowledge of online project management tools/applications or ability to learn quickly.Strong initiative required; ability to work independently with minimal direct supervision.Ability to function with a high level of patience, tact, and diplomacy to defuse anger and collect accurate information.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Epiq will take affirmative action for minorities, women, covered veterans, and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.About Us
Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance, and other legal matters. Epiq’s subject-matter experts bring clarity to complexity, create efficiency through expertise, and deliver confidence to our clients around the world.We strive for a cohesive, collaborative environment that focuses on group achievement.With over 8,000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.
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It's fun to work at a company where people truly believe in what they are doing!Job Description:Responsibilities
Provide records creation, circulation, storage, tracking, transfer and retention services as defined or outlined in EPIQ’s service agreement with the client.Provide support for miscellaneous requests with a “can do” attitude and philosophy.Maintain a positive team-player mentality.Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc.Deliver on service commitments in a timely and accurate manner.Invest proper effort and QC approach to deliver the highest quality work and service.Comply with EPIQ’s standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook.Uphold the Standards of Service and best practices developed by EPIQ.Follow established guidelines and procedures for creating, circulating, storing, tracking, transferring and destroying client records.Monitor and listen to clients to understand inquiries and requests to provide accurate information about the facilities and services with prompt assistance.Track the circulation of files to and from client staff in the Records Management System (RMS) database.Prepare inactive files for offsite storage or digitization, performing file culling activities as instructed.Track the activity of inventory sent and retrieved from offsite storage vendors.Register new files in RMS to store physical records as instructed.Perform regular inventory of files stored onsite in client facilities, including exception reporting.Assist client staff with identifying the existence and/or location of relevant information.Assist client with file transfer activities, obtaining relevant files, preparing file indexes, staging for review, and preparing for shipment as instructed.Assist client with retention activities, including obtaining relevant files, preparing file indexes, staging for review, and preparing for shipment or secure destruction as instructed.Assist client with clean-up activities, including triage, categorization, and appropriate storage or disposition of content.Qualifications & Characteristics
High School Diploma or equivalent (4 years of college preferred).Minimum of 2 years’ experience in a professional office environment working in a file or records clerk capacity.Familiarity with FileTrail, iManage Records Manager, Autonomy Records Manager (FileSurf), LegalKey, and/or similar Records Management Systems.Familiarity with iManage Work, NetDocument, OpenTEXT DM, and/or similar Document Management Systems.Familiarity with imaging/scanning or electronic records management preferred.Job Requirements
Personable, articulate, knowledgeable, and professional in presenting oneself.Flexibility in dealing with simultaneous projects.Attention to detail.Excellent communication (verbal and written) and organizational skills.Detail-oriented and exceptionally attentive to accuracy.Ability to learn skills quickly.Ability to lift or move 40 lbs. or greater.Exceptional knowledge of Microsoft products.Exceptional knowledge of online project management tools/applications or ability to learn quickly.Strong initiative required; ability to work independently with minimal direct supervision.Ability to function with a high level of patience, tact, and diplomacy to defuse anger and collect accurate information.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Epiq will take affirmative action for minorities, women, covered veterans, and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.About Us
Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance, and other legal matters. Epiq’s subject-matter experts bring clarity to complexity, create efficiency through expertise, and deliver confidence to our clients around the world.We strive for a cohesive, collaborative environment that focuses on group achievement.With over 8,000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.
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