Management Analyst

Job SummaryThis position is located in the District of Columbia Department of Employment Services Office of Workers’ Compensation. The Workers' Compensation Program processes claims and monitors the payment of benefits to injured private-sector employees in the District of Columbia. Disputes between claimants and employers (or their insurance carriers) are mediated and employers are monitored to ensure compliance with insurance coverage requirements. The program administers the special/second injury fund, which provides benefits in cases of uninsured employers or in instances where an injury combines with a pre-existing disability to cause a substantially greater disability. Also, the program approves lump-sum settlements, assesses penalties and fines for non-compliance with the law and monitors vocational rehabilitation.The primary responsibilities include detailed analytical and statistical reviews of the program(s) and special projects and carrying out a wide range of assignments related to initiatives.Duties And ResponsibilitiesWorks closely with management and project teams to carry out highly complex management studies dealing with work measurement, methods, and procedures, time standards, and/or benchmarking to identify root or systemic causes and problems and propose solutions to improve efficiencies. Analyzes and reviews documentation procedures and controls. Plans, organizes, analyzes, evaluates, and provides technical oversight to data analysis and business process review projects through application of project management principles, practices, and techniques. Develops, plans, and schedules, estimates resources requirements, defines milestones and deliverables, monitors activities, and evaluates and reports on accomplishments. Identifies alternative solutions to problems in assigned projects. Conducts analysis of the most complex business problems. Works with management to apply findings and recommendations to develop agency strategies and corresponding business objectives.Assesses program objectives, goals and deliverables. Makes recommendations regarding the planning and managing of programs to enhance the quality of services and accomplishment of expectations. Collects and analyzes data, evaluates the likelihood and consequences of noncompliance and develops recommendations for the management and tracking of identified problems. Reports the findings and propose actions plans to address findings. Manages, organizes, coordinates, and monitors activities and functions of development projects in cooperation with other departments and outside contractors. Monitors service of programs in order to ensure delivery of expected services at all levels and to identify emerging service needs and problems. Researches and recommends new or revised operations and measures that will enhance the completion of programs and special projects. Evaluates best practices used in the Federal and Corporate operations in similar programs and activities. Conducts needs assessment or front end analysis on prioritized agency services to locate opportunities for improvements. Prepares written reports summarizing data findings, recommendations, project management, and others as defined. Recommends improvements or solutions to problems, or determines appropriate actions to resolve issue. Observes and analyzes programs to verify reported information and to review compliance with guidelines or objectives. Works cooperatively with various levels of staff to meet development needs. Meets with representative to review proposed projects and activities. Demonstrates continuous efforts to improve operations, decrease unaccomplished project measures, streamline work processes, and enhance the delivery and quality of internal and external customer service.Qualifications And EducationSpecialized Experience:

Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.A bachelor’s degree from an accredited four-year university is preferred.Licensure and CertificationsNoneWork Conditions/EnvironmentThe work is typically performed in a normal office setting.Other Significant FactsTour of Duty:

Monday – Friday, 8:30 am – 5:00 pm, In PersonPay Plan, Series, and Grade:

CS-343-13Duration of Appointment:

Career Service –Term, NTE 13-MonthCollective Bargaining Unit:

This position is covered under a collective bargaining agreement (AFGE Local 1000) and is subject to union dues through payroll deduction.Promotion Potential:

No known promotion potentialPosition Designation:

This position has been designated as

security-sensitive

therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability, and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.EEO Statement:

The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

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