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London Approach

Linux Support Engineer

London Approach, Phila, Pennsylvania, United States, 19117


We are seeking a skilled

Linux Support Engineer

for a full time position based out of Philadelphia. The ideal candidate will have extensive experience managing Linux environments while also having a strong understanding of networking protocols and video streaming technologies. You'll work in a dynamic, hands-on role that combines system administration, networking, and field support, ensuring optimal performance of video data systems and IT infrastructure across multiple sites.Full time PermanentTotal Compensation up to $75,000, Salaried plus bonus and benefitsRemote but must be local to PhiladelphiaKey ResponsibilitiesInstall, configure, and maintain Linux servers (CentOS, Ubuntu, Red Hat, etc.) across on-premise and cloud environments.Perform routine system monitoring, troubleshooting, and maintenance to ensure high availability and performance.Implement security patches, system updates, and backups to maintain system integrity.Automate repetitive tasks using shell scripting, Python, or other relevant scripting languages.Provide on-site IT support, including installation, maintenance, and troubleshooting of hardware, networking equipment, and video data technologies (e.g., broadcasting and transcoding systems).Collaborate with cross-functional teams to deploy and support video streaming technologies, ensuring seamless data transmission and video quality.Configure and troubleshoot network switches, routers, firewalls, and wireless systems in both office and field environments.Manage IT equipment and network infrastructure for video data collection, processing, and transmission.Support network-based video systems, including setup, configuration, and monitoring of video transcoding and broadcasting technologies.Troubleshoot and resolve issues related to video data streaming, ensuring minimal downtime and optimal performance.Perform network diagnostics and optimizations, ensuring efficient traffic routing for high-bandwidth video data.Collaborate with broadcast engineers to support video capture, encoding, and distribution across IP networks.Travel to various locations for IT field support, ensuring on-site setup and proper functioning of IT systems, video broadcasting equipment, and network configurations.Provide hands-on troubleshooting and technical support for networking, server hardware, and video streaming systems during live events or deployments.Act as a liaison between the field team and IT department to resolve technical issues efficiently.Maintain accurate documentation of system configurations, procedures, and troubleshooting guides.Provide regular reports on system performance, network activity, and video data operations to management.Develop and maintain standard operating procedures (SOPs) for managing video streaming environments and IT infrastructure.Qualifications & SkillsExperience :3+ years of experience as a Linux Engineer or Administrator managing Linux-based systems in a production environment.Hands-on experience with video data technologies, including broadcasting, transcoding, video compression, and IP-based video systems.Strong understanding of networking protocols (TCP/IP, UDP, DNS, VPN) and experience with network hardware configuration (routers, switches, firewalls).Experience with IT field support, including hardware troubleshooting and network setup in office or field environments.Proficient in Linux administration (CentOS, Ubuntu, Red Hat) and shell scripting.Familiarity with video streaming protocols (HLS, RTMP, RTP) and video codecs (H.264, H.265, MPEG).Experience with networking technologies (VLANs, VPNs, DHCP, DNS) and tools like Wireshark for network diagnostics.Experience with broadcasting and video transcoding systems, such as FFmpeg, Wowza, or similar platforms.Excellent problem-solving skills and ability to work in fast-paced, field-based environments.Strong communication skills for collaborating with field teams, IT staff, and external vendors.Ability to travel for field deployments and on-site support as required.Previous experience in video broadcasting or streaming environments is highly preferred.Ability to work both independently and as part of a larger team, handling multiple projects and tasks efficiently.Familiarity with DevOps tools (Ansible, Docker) and cloud platforms (AWS, Google Cloud) is a plus but not required.Valid driver's license and ability to travel to different field locations as needed.