City of Rochester Hills, MI
Information Systems Administrator I
City of Rochester Hills, MI, Rochester, Michigan, us, 48308
Salary:
$37.49 - $43.46 Hourly
Location :
Rochester Hills, MI
Job Type:
Full-Time Regular
Job Number:
00440
Department:
Management Information Systems
Opening Date:
09/24/2024
Closing Date:
10/11/2024 5:00 PM Eastern
General Description
This position provides computer systems administration, application and technical support, and user training. Provides customer service in support of departmental operations.Essential Functions
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.
Performs on-site and remote computer systems administration including but not limited to security, installing hardware/software and licensing. Applies software and hardware upgrades to City computers.Receives, tracks, and records help desk calls to MIS team based upon issue; researches issues when necessary to find a resolution; provides solutions to help desk caller questions and recommends resources for further training, if applicable.Oversees and assists with the installation and maintenance of computers, printers, and other electronic devices for use throughout City facilities. Including repairs/rebuilding of computers when deemed necessary.Reviews use of software and provides recommendations for improved functionality.Maintains and creates technical documentation. Updates existing documentation based on changes associated with new installations or software. Creates new documentation based on new software or hardware processes.Tracks software maintenance agreements for updates and upgrades and overall security risks; updates as necessary.Provides computer related orientation and supporting documentation to new employees.Reviews, modifies, and creates databases. Reviews current or proposed job processes that benefit from the use of a database.Evaluates the need for new equipment, obtains quotes, and purchases computers, monitors, computer components, printers, software, peripherals, etc. within the confines of the budget and purchasing ordinance.Retires old equipment (computers, monitors, printers, etc.) and prepares them for disposalResponds to critical IT emergencies after regular work hours as needed.Other duties as assigned.
Required Minimum Qualifications/Desirable Qualifications
MINIMUM REQUIRED QUALIFICATIONS
Associates Degree/two years of college level course work in Information Systems Technology or related field; and two (2) years of information systems related experience; ORHigh School diploma/GED equivalent; and five (5) years of directly related information systems experience.OTHER REQUIREMENTS
Intermediate proficiency with general office computers and related business software, including Microsoft Word, Excel and Power Point; Internet and email.Supplemental Information
PHYSICAL AND WORK ENVIRONMENTThe physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Requests for reasonable accommodation should be submitted to the Human Resources Department.
This work requires the occasional exertion of up to 50 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.Work has standard vision requirements.Vocal communication is required for expressing or exchanging ideas by means of the spoken word.Hearing is required to perceive information at normal spoken word levels.Work requires preparing and analyzing written or computer data and observing general surroundings and activities.Work has limited exposure to adverse environmental conditions when accessing systems and equipment, such as dirty, dusty building environments and non-climate controlled settings.Work is generally in a moderately noisy office setting.Operating a vehicle in City traffic in various weather conditions is also required.
Written Examination:
To evaluate technical knowledge necessary for successful performance in this position.
Oral Evaluation of Qualifications:
To evaluate technical knowledge, decision-making/problem solving skills, employment history, communication skills, and other factors related to successful performance in this position.
Note:
The above examination information may be modified for this or future postings.
APPLICATION PROCESS
Please complete an on-line application, located on the City's website at by 5:00 p.m., Friday, October 11, 2024.
We value diversity, equity and inclusion as a foundation for innovation and seek candidates who represent a variety of backgrounds and perspectives.
Note Regarding Starting Wage:
Each position at the City of Rochester Hills has an assigned Pay Grade consisting of 6 steps. New employees generally start at Step 1 to allow for growth and wage progression, aligned with the City's annual review process. The City will evaluate the applicant's skills and experience to determine whether a higher Step placement is appropriate.
City Provided BenefitsPension
- 15% of employees salary contributed to defined compensation (401a) plan; 50% vested after 3 years; 75% vested after 4 years and 100% vested after 5 yearsRetiree Health Care Funding Plan
- 4% of employee's salary contributed to retiree health care funding plan; vested after 5 yearsVacation
- 10 days to a maximum of 25 days annually as accrued based on tenureAnnual Leave
- 13 days annually as accruedHolidays
- 12 days annuallyHealth Care Core Package
- Medical, Dental and Vision provided first of the month following 60 days of employment (buy up options available)Short-Term and Long Term Disability, Life and AD& D Insurance
- provided first of the month following 180 days of employment pending successful completion of probationTuition Reimbursement Plan -
$2500 annually for approved coursesAdditional Benefits
- Employee Assistance Program and Wellness benefit
01
Do you have a minimum of an Associates Degree/two years of college level course work in Information Systems Technology or related field; and two (2) years of information systems related experience; OR a High School diploma/GED equivalent; and five (5) years of directly related information systems experience?
YesNo
02
Do you have intermediate proficiency with general office computers and related business software, including Microsoft Word, Excel and Power Point; Internet and email?
YesNo
Required Question
$37.49 - $43.46 Hourly
Location :
Rochester Hills, MI
Job Type:
Full-Time Regular
Job Number:
00440
Department:
Management Information Systems
Opening Date:
09/24/2024
Closing Date:
10/11/2024 5:00 PM Eastern
General Description
This position provides computer systems administration, application and technical support, and user training. Provides customer service in support of departmental operations.Essential Functions
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.
Performs on-site and remote computer systems administration including but not limited to security, installing hardware/software and licensing. Applies software and hardware upgrades to City computers.Receives, tracks, and records help desk calls to MIS team based upon issue; researches issues when necessary to find a resolution; provides solutions to help desk caller questions and recommends resources for further training, if applicable.Oversees and assists with the installation and maintenance of computers, printers, and other electronic devices for use throughout City facilities. Including repairs/rebuilding of computers when deemed necessary.Reviews use of software and provides recommendations for improved functionality.Maintains and creates technical documentation. Updates existing documentation based on changes associated with new installations or software. Creates new documentation based on new software or hardware processes.Tracks software maintenance agreements for updates and upgrades and overall security risks; updates as necessary.Provides computer related orientation and supporting documentation to new employees.Reviews, modifies, and creates databases. Reviews current or proposed job processes that benefit from the use of a database.Evaluates the need for new equipment, obtains quotes, and purchases computers, monitors, computer components, printers, software, peripherals, etc. within the confines of the budget and purchasing ordinance.Retires old equipment (computers, monitors, printers, etc.) and prepares them for disposalResponds to critical IT emergencies after regular work hours as needed.Other duties as assigned.
Required Minimum Qualifications/Desirable Qualifications
MINIMUM REQUIRED QUALIFICATIONS
Associates Degree/two years of college level course work in Information Systems Technology or related field; and two (2) years of information systems related experience; ORHigh School diploma/GED equivalent; and five (5) years of directly related information systems experience.OTHER REQUIREMENTS
Intermediate proficiency with general office computers and related business software, including Microsoft Word, Excel and Power Point; Internet and email.Supplemental Information
PHYSICAL AND WORK ENVIRONMENTThe physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Requests for reasonable accommodation should be submitted to the Human Resources Department.
This work requires the occasional exertion of up to 50 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, and occasionally requires walking, stooping, kneeling, crouching or crawling and reaching with hands and arms.Work has standard vision requirements.Vocal communication is required for expressing or exchanging ideas by means of the spoken word.Hearing is required to perceive information at normal spoken word levels.Work requires preparing and analyzing written or computer data and observing general surroundings and activities.Work has limited exposure to adverse environmental conditions when accessing systems and equipment, such as dirty, dusty building environments and non-climate controlled settings.Work is generally in a moderately noisy office setting.Operating a vehicle in City traffic in various weather conditions is also required.
Written Examination:
To evaluate technical knowledge necessary for successful performance in this position.
Oral Evaluation of Qualifications:
To evaluate technical knowledge, decision-making/problem solving skills, employment history, communication skills, and other factors related to successful performance in this position.
Note:
The above examination information may be modified for this or future postings.
APPLICATION PROCESS
Please complete an on-line application, located on the City's website at by 5:00 p.m., Friday, October 11, 2024.
We value diversity, equity and inclusion as a foundation for innovation and seek candidates who represent a variety of backgrounds and perspectives.
Note Regarding Starting Wage:
Each position at the City of Rochester Hills has an assigned Pay Grade consisting of 6 steps. New employees generally start at Step 1 to allow for growth and wage progression, aligned with the City's annual review process. The City will evaluate the applicant's skills and experience to determine whether a higher Step placement is appropriate.
City Provided BenefitsPension
- 15% of employees salary contributed to defined compensation (401a) plan; 50% vested after 3 years; 75% vested after 4 years and 100% vested after 5 yearsRetiree Health Care Funding Plan
- 4% of employee's salary contributed to retiree health care funding plan; vested after 5 yearsVacation
- 10 days to a maximum of 25 days annually as accrued based on tenureAnnual Leave
- 13 days annually as accruedHolidays
- 12 days annuallyHealth Care Core Package
- Medical, Dental and Vision provided first of the month following 60 days of employment (buy up options available)Short-Term and Long Term Disability, Life and AD& D Insurance
- provided first of the month following 180 days of employment pending successful completion of probationTuition Reimbursement Plan -
$2500 annually for approved coursesAdditional Benefits
- Employee Assistance Program and Wellness benefit
01
Do you have a minimum of an Associates Degree/two years of college level course work in Information Systems Technology or related field; and two (2) years of information systems related experience; OR a High School diploma/GED equivalent; and five (5) years of directly related information systems experience?
YesNo
02
Do you have intermediate proficiency with general office computers and related business software, including Microsoft Word, Excel and Power Point; Internet and email?
YesNo
Required Question