Guest Services Administrative Specialist

OverviewBase wages PLUS a seasonal loyalty bonus!We are seeking an Administrative Assistant who excels in handling challenging situations with a caring demeanor and a genuine compassion for our guests and staff.Come work and play at Seattle’s home mountain, The Summit at Snoqualmie. Located an hour from Seattle, at the junction where the Pacific Crest Trail crosses Interstate 90. With summer activities ramping up with spectacular Mountain Biking trails and Scenic Lift Rides, there is lots to do all year long.ResponsibilitiesJob duties may include, but are not limited to:General oversight of the administration area.Answer phones, emails, voicemails, and live chat via the Salesforce CRM.Responds to guest satisfaction surveys via the Medallia platform.Coordinate and assist with reciprocal benefits between other companies and The Summit.Enter data into various spreadsheets using our reporting systems (training provided). MS Excel experience required.Works closely with HR to manage staff passes and benefits fulfillment.QualificationsWhat we are looking for:Exceptional attention to detail is essential for this role.Proficiency in Microsoft Office applications, especially Excel, is a mandatory requirement.Experience with various Ecommerce platforms such as RTP and Aspenware appreciated but not required. Training will be provided.Familiarity with Salesforce CRM is appreciated but not required. Training will be provided.The ability to efficiently handle multiple tasks with a positive attitude.Demonstrates good phone etiquette and strong verbal communication skills.Wage and Benefit Info:The wage range for this position is: from $21 to $22.75. This is a non-benefited role.All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff).All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.It is the policy of Boyne Resorts to recruit, hire and promote in all job classifications and shall not discriminate with regard to race, color, national origin, religion, ancestry, sex, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor. Boyne Resorts is committed to valuing individual diversity in the workplace by reaching beyond stereotypical views and using the strengths and different perspectives and unique backgrounds that each person offers. Even more importantly, Boyne Resorts embraces and derives value from the diverse views that each individual brings.

#J-18808-Ljbffr