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Job Description Summary/Objective Reporting to the IT Director, this position will be maintaining, creating, designing, and troubleshooting IT desktop and network operations. The position is not a remote position. Responsibilities : Desktop Support is responsible for identifying inventory needs and maintaining sufficient office supplies for Desktop Support. Will provide desktop support for all systems and users. Respond to and design and implement solutions for employee assistance requests concerning computer, data, and related IT issues. Configure, manage, and troubleshoot network infrastructure including managed switches and wireless access points to ensure secure and reliable connectivity across the organization. Designs network solutions including security issues and related IT issues. Provide guidance to management and executive teams regarding areas of concern and suggested resolutions or best practices. Management of outsourced IT consulting and other vendors as may be selected by the employer. Maintaining sufficient office supplies for Desktop Support. Provide desktop support for all systems and users. Qualifications Three years of experience involving technical support of servers and experience working in a Windows-based server environment. Experience with Google Workspaces a plus Experience managing a Windows Active Directory Domain, SQL applications, and/or intranet and internet environment. Experience with Salesforce and SharePoint. Experience managing any of the following areas is also highly desirable: Virtual server environment, Exchange, networks with multiple sub-nets, and implementation of new technologies. Working knowledge of PC hardware, including laptops, desktops, and printers. Core Competencies Effectively identifies and resolves hardware, software, and system issues. Maintains secure, reliable network infrastructure and connectivity. Manages server environments, domain services, and enterprise applications. Provides responsive and user-friendly technical support to staff. Coordinates with external vendors and manages IT service delivery. Applies security best practices and advises on risk mitigation. Maintains IT inventory and ensures availability of essential support supplies. Communicates effectively and works cross-functionally to meet IT needs. Stays current with technology trends and adapts to change.

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