LeadStack Inc.
IT - Desktop Technician 2 Desktop Technician 2
LeadStack Inc. - El Dorado Hills, California, United States, 95762
Work at LeadStack Inc.
Overview
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Overview
LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.
Job Title: IT Desktop Technician 2 Location: El Dorado, CA 95762 Duration: 3 + Months Pay Range: $25 - $28/hour
Job Description:
Summary: Day to Day Responsibilities of this Position and Description of Project: Flex between supporting customer calls/chats and performing on site(s) field services work for user technical assistance (dependent on demand and customer need) Configure, deploy, and support various computers, networking, phones, mobile devices, audio-video, and other equipment and software related to the end-user computing environment Also support PC refresh activities. Perform software installation and troubleshooting. Communicate and resolve issues in a professional and timely manner. Adhere to established SLAs for calls and tickets Assist users remotely using BeyondTrust application Troubleshoot issues related to Laptop/Desktop, Printers, Active Directory, and other IT applications Experience troubleshooting O365 Apps, internet browser, Network, VPN, Operating system, etc Documenting processes and maintaining knowledge base articles Use of knowledge base to identify solutions to user issues Collaborating with internal departments to ensure that IT needs are met Escalate, if required, unresolved problems to a higher level of support Diagnose & troubleshoot all IT related issues for Desktops, Laptops, Mobiles through remote access. MAC experience a plus. Installation, configuration and troubleshooting Office 365 products, Windows 10, Microsoft Authenticator, VPN, wireless, mobility, software deployment Troubleshoot issues related to hardware, network connectivity, printers, and software applications Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions Engage service providers to solve other IT infrastructure issues Ensure compliance with all BSC policies & procedures in all related areas Troubleshooting for known errors and workarounds Self-motivated to find solutions to customer issues under guidance from senior members of the team Provide support from within the office (this is not a remote position) Assist with various projects as needed Ability to participate in on-call weekend rotation support Ability to lift 40 pounds Other duties as assigned To know more about current opportunities at LeadStack, please visit us at https://leadstackinc.com/careers/ Should you have any questions, feel free to call me on (415) 985-0815 or send an email on ankit.anand@leadstackinc.com
Job Title: IT Desktop Technician 2 Location: El Dorado, CA 95762 Duration: 3 + Months Pay Range: $25 - $28/hour
Job Description:
Summary: Day to Day Responsibilities of this Position and Description of Project: Flex between supporting customer calls/chats and performing on site(s) field services work for user technical assistance (dependent on demand and customer need) Configure, deploy, and support various computers, networking, phones, mobile devices, audio-video, and other equipment and software related to the end-user computing environment Also support PC refresh activities. Perform software installation and troubleshooting. Communicate and resolve issues in a professional and timely manner. Adhere to established SLAs for calls and tickets Assist users remotely using BeyondTrust application Troubleshoot issues related to Laptop/Desktop, Printers, Active Directory, and other IT applications Experience troubleshooting O365 Apps, internet browser, Network, VPN, Operating system, etc Documenting processes and maintaining knowledge base articles Use of knowledge base to identify solutions to user issues Collaborating with internal departments to ensure that IT needs are met Escalate, if required, unresolved problems to a higher level of support Diagnose & troubleshoot all IT related issues for Desktops, Laptops, Mobiles through remote access. MAC experience a plus. Installation, configuration and troubleshooting Office 365 products, Windows 10, Microsoft Authenticator, VPN, wireless, mobility, software deployment Troubleshoot issues related to hardware, network connectivity, printers, and software applications Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions Engage service providers to solve other IT infrastructure issues Ensure compliance with all BSC policies & procedures in all related areas Troubleshooting for known errors and workarounds Self-motivated to find solutions to customer issues under guidance from senior members of the team Provide support from within the office (this is not a remote position) Assist with various projects as needed Ability to participate in on-call weekend rotation support Ability to lift 40 pounds Other duties as assigned To know more about current opportunities at LeadStack, please visit us at https://leadstackinc.com/careers/ Should you have any questions, feel free to call me on (415) 985-0815 or send an email on ankit.anand@leadstackinc.com