Lenmar Consulting
MAC Help Desk Support Technician
Lenmar Consulting - New York, New York, us, 10261
Work at Lenmar Consulting
Overview
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Overview
Leading Book Publishing company in New York City, Lower Manhattan, is looking for a Help Desk Support Tech.
Full Time Position. $70- $90K Required to be on site 4 days per week.
Helpdesk Support Tech Position Overview:
The Helpdesk Support Technician will be responsible for providing technical support and assistance to our internal staff. This role involves troubleshooting hardware and software issues, managing support tickets, and ensuring that our publishing operations run smoothly. The ideal candidate will be detail-oriented, possess excellent problem-solving skills, and have a strong understanding of both IT systems and publishing processes.
Key Responsibilities: • Provide first-line support for internal users, addressing hardware, software, and network issues. • Troubleshoot and resolve technical problems related to publishing software, office applications, and peripheral devices. • Manage and prioritize support tickets using our helpdesk software, ensuring timely resolution of issues. • Install, configure, and maintain computer systems, software, and other technology-related equipment. • Assist with the onboarding and training of new employees on IT systems and company-specific applications. • Maintain documentation of common issues, solutions, and procedures to improve support efficiency. • Collaborate with other IT staff and departments to identify and resolve complex issues. • Ensure that all technical support activities comply with company policies and standards. • Stay current with industry trends and advancements in technology to provide up-to-date support.
Qualifications: • Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience. • 3-5 years of experience in a helpdesk or IT support role, preferably in a publishing or creative environment. • Strong knowledge Mac OS operating systems, office productivity tools, and publishing software (e.g., Adobe Creative Suite, Microsoft Office).
Apply today!
Cindy Wing Lenmar Consulting, Inc. 1440 Plaza Five Harborside Financial Center Jersey City, NJ 07311 T: 201.946.1777 ext. 4010 cwing@LenmarIT.com www.lenmarit.com
Full Time Position. $70- $90K Required to be on site 4 days per week.
Helpdesk Support Tech Position Overview:
The Helpdesk Support Technician will be responsible for providing technical support and assistance to our internal staff. This role involves troubleshooting hardware and software issues, managing support tickets, and ensuring that our publishing operations run smoothly. The ideal candidate will be detail-oriented, possess excellent problem-solving skills, and have a strong understanding of both IT systems and publishing processes.
Key Responsibilities: • Provide first-line support for internal users, addressing hardware, software, and network issues. • Troubleshoot and resolve technical problems related to publishing software, office applications, and peripheral devices. • Manage and prioritize support tickets using our helpdesk software, ensuring timely resolution of issues. • Install, configure, and maintain computer systems, software, and other technology-related equipment. • Assist with the onboarding and training of new employees on IT systems and company-specific applications. • Maintain documentation of common issues, solutions, and procedures to improve support efficiency. • Collaborate with other IT staff and departments to identify and resolve complex issues. • Ensure that all technical support activities comply with company policies and standards. • Stay current with industry trends and advancements in technology to provide up-to-date support.
Qualifications: • Associate's degree in Information Technology, Computer Science, or a related field; or equivalent work experience. • 3-5 years of experience in a helpdesk or IT support role, preferably in a publishing or creative environment. • Strong knowledge Mac OS operating systems, office productivity tools, and publishing software (e.g., Adobe Creative Suite, Microsoft Office).
Apply today!
Cindy Wing Lenmar Consulting, Inc. 1440 Plaza Five Harborside Financial Center Jersey City, NJ 07311 T: 201.946.1777 ext. 4010 cwing@LenmarIT.com www.lenmarit.com