Smurfit Westrock plc
Lead Field Service Technician
Smurfit Westrock plc - Washington, District of Columbia, us, 20022
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Lead Field Service Technician
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WestRock Company General Information Job ID: ATR47267 Posting Job Title: Lead Field Service Technician Locations: AZ WFH Arizona, CA WFH California, WA WFH Washington Employment Type: Full Time Date Posted: 07-Mar-2025 Relocation Support: No Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers, and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. The Opportunity The Field Service Technician position provides technical assistance to customers in the installation and maintenance of Smurfit Westrock packaging machinery. This assistance includes machine audits, planned maintenance, troubleshooting, and resolution. Provides independent support to the customer and brings knowledge from the field back to Smurfit Westrock Service Management, Engineering, and Sales. Assists and potentially leads in the development and training of lesser experienced Smurfit Westrock service technicians. How You Will Impact Smurfit Westrock Provides on-site customer services including installations, preventative maintenance, audits, and troubleshooting. Provides accurate and timely service, audit, installation, and expense reports. Provides input/feedback for continuous improvements and changes. Provides installation and commissioning support for new machines in customer facilities. General Functions, Skills, And Responsibilities Installation and servicing of Smurfit Westrock Packaging Machinery Lead others in the installation and servicing of Smurfit Westrock Packaging Machinery Support of equipment both mechanically and electrically Troubleshooting of equipment both mechanically and electrically Sell services and parts based on audits Training of lesser experienced technicians in auditing of machinery Report to regional service manager daily Conduct an exit interview with customer prior to leaving the job Complete expense reports at the conclusion of each job Follow Smurfit Westrock and customer work/safety rules while in customers facility Maintain working relationship with fellow employees and customers Training of operators and mechanics in safe operation, changeovers, and PM procedures. Attend technical training that includes systems and instruments, as well as application, process control, communication, and safety. Support Sales as required and directed by Regional Service Manager to secure orders and service agreements. Perform system testing, factory acceptance testing (FAT) and develop test documents. Document preparation and obtain customer's approval per document specification and schedule. What You Need To Succeed Technical degree is a plus (especially engineering), but not required Previous field service work is required Good personality for customer relations Good written and verbal communication skills Self-motivated Strong mechanical abilities PC skills, i.e. MS Word, Excel, PowerPoint Ability to follow and comprehend basic programming structures, i.e. ladder logic Occasional world-wide travel with nonstandard workweek hours including weekends, holidays, and night shifts Ability to learn new technologies. Willing to follow strict safety guidelines. Physical Requirement The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Lift 50lbs, some heavy lifting and considerable moving of equipment required. Stand on your feet for 10+ hours Work off shifts (2nd shift, 3rd shift) Work unsupervised Performance Measurements Accomplishing Smurfit Westrock and service objectives Expense management Customer satisfaction Timeliness and accuracy of service paperwork, i.e. audits, service reports, expense reports Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. The salary range for this position is $54,750.00 - $91,250.00, depending on your role, level, and location. Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Engineering and Information Technology Industries:
Packaging and Containers Manufacturing
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Lead Field Service Technician
role at
WestRock Company General Information Job ID: ATR47267 Posting Job Title: Lead Field Service Technician Locations: AZ WFH Arizona, CA WFH California, WA WFH Washington Employment Type: Full Time Date Posted: 07-Mar-2025 Relocation Support: No Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers, and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. The Opportunity The Field Service Technician position provides technical assistance to customers in the installation and maintenance of Smurfit Westrock packaging machinery. This assistance includes machine audits, planned maintenance, troubleshooting, and resolution. Provides independent support to the customer and brings knowledge from the field back to Smurfit Westrock Service Management, Engineering, and Sales. Assists and potentially leads in the development and training of lesser experienced Smurfit Westrock service technicians. How You Will Impact Smurfit Westrock Provides on-site customer services including installations, preventative maintenance, audits, and troubleshooting. Provides accurate and timely service, audit, installation, and expense reports. Provides input/feedback for continuous improvements and changes. Provides installation and commissioning support for new machines in customer facilities. General Functions, Skills, And Responsibilities Installation and servicing of Smurfit Westrock Packaging Machinery Lead others in the installation and servicing of Smurfit Westrock Packaging Machinery Support of equipment both mechanically and electrically Troubleshooting of equipment both mechanically and electrically Sell services and parts based on audits Training of lesser experienced technicians in auditing of machinery Report to regional service manager daily Conduct an exit interview with customer prior to leaving the job Complete expense reports at the conclusion of each job Follow Smurfit Westrock and customer work/safety rules while in customers facility Maintain working relationship with fellow employees and customers Training of operators and mechanics in safe operation, changeovers, and PM procedures. Attend technical training that includes systems and instruments, as well as application, process control, communication, and safety. Support Sales as required and directed by Regional Service Manager to secure orders and service agreements. Perform system testing, factory acceptance testing (FAT) and develop test documents. Document preparation and obtain customer's approval per document specification and schedule. What You Need To Succeed Technical degree is a plus (especially engineering), but not required Previous field service work is required Good personality for customer relations Good written and verbal communication skills Self-motivated Strong mechanical abilities PC skills, i.e. MS Word, Excel, PowerPoint Ability to follow and comprehend basic programming structures, i.e. ladder logic Occasional world-wide travel with nonstandard workweek hours including weekends, holidays, and night shifts Ability to learn new technologies. Willing to follow strict safety guidelines. Physical Requirement The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Lift 50lbs, some heavy lifting and considerable moving of equipment required. Stand on your feet for 10+ hours Work off shifts (2nd shift, 3rd shift) Work unsupervised Performance Measurements Accomplishing Smurfit Westrock and service objectives Expense management Customer satisfaction Timeliness and accuracy of service paperwork, i.e. audits, service reports, expense reports Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. The salary range for this position is $54,750.00 - $91,250.00, depending on your role, level, and location. Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Engineering and Information Technology Industries:
Packaging and Containers Manufacturing
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