Business Data Analyst - Hybrid

Job Description: As a Business Data Analyst, you will be responsible for receiving, processing, and presenting data from the weekly Helix datasets provided by another division of the Infrastructure & Operations (I&O) team. This role involves analyzing services provided by Network Services and delivering key metrics, reports, and presentations to inform decision-making and enhance service delivery. Key Responsibilities: Extrapolate and process datasets from the Service Desk Support Team using appropriate algorithm tools. Analyze and report on data insights to provide valuable metrics and statistics. Facilitate meetings to discuss workload analysis and project status. Collaborate across teams to gather data and ensure accurate reporting. Develop presentations that communicate findings and metrics effectively. Ensure data is prepared, analyzed, and reported in a clear, actionable format. Train, evaluate, and improve models on collected data. Implement data mining strategies in alignment with the CRISP-DM process model. Support business understanding, data preparation, and evaluation for deployment. Maintain strong interpersonal relationships to effectively work with multiple vendors, and departments. Required Skills, Experiences, Education, and Competencies: Bachelor's degree is required. Excellent organizational and prioritization skills. Proficiency in the CRISP-DM process model for data mining projects. Strong communication and interpersonal skills. Experience working in a large enterprise environment is required (3-5 years). Experience with PBI, R, IBM SPSS, or Tableau (1-3 years). Proficiency with Microsoft Project and Excel (3-5 years). Experience with Remedy/Helix (3-5 years). Experience in a telecommunications environment is preferred (3-5 years). Knowledge of multiple network platforms and network lines of service (preferred 3-5 years). Customer service experience (5+ years). DevOps experience (preferred 2-3 years). The hourly range for roles of this nature are $45.00 to $80.00/hr. Rates are heavily dependent on skills, experience, location, and industry. cyberThink is an Equal Opportunity Employer.