Epiq Systems, Inc.
FAST Service Specialist Lead
Epiq Systems, Inc., Atlanta, Georgia, United States, 30383
FAST Service Specialist Lead page is loadedFAST Service Specialist Lead
Apply remote type: Onsite: Work in Office Full-Timelocations: USA-Atlanta-GA-1355 Peachtree Street NEtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R0029385
It's fun to work at a company where people truly believe in what they are doing!Job Description:The FAST Service Specialist Lead assists the Supervisor or Manager in leading the workflow of the Service Specialists. Will accurately communicate with client staff and Epiq team members regarding commitments, deadlines and challenges. This unique and client facing position allows the employee to support multiple Epiq accounts in the local market.
Essential Job ResponsibilitiesMail Services
includes metering, sorting, and distributing mail and accountable packages per schedule.
Copy Services
includes accurately producing copy, print, and scan projects per written instructions.
Reception
includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner.
Hospitality Services
includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.
Floor Coordination
includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.
Facilities Services
may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.
Flexibility
of a weekly work schedule to cover for absences and vacations. Will include potential schedule changes and work locations.
Training
includes providing onboarding and training support to new FAST Service Specialists in designated city.
Qualifications & RequirementsHigh School Diploma or GED.
1+ years’ work experience in a customer services field.
Ability to multitask with attention to detail.
Ability to resolve issues with professionalism and tact.
Ability to lift or move 40 lbs. or greater.
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.About Us
Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world.We strive for a cohesive, collaborative environment that focuses on group achievement.With over 8,000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.
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Apply remote type: Onsite: Work in Office Full-Timelocations: USA-Atlanta-GA-1355 Peachtree Street NEtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R0029385
It's fun to work at a company where people truly believe in what they are doing!Job Description:The FAST Service Specialist Lead assists the Supervisor or Manager in leading the workflow of the Service Specialists. Will accurately communicate with client staff and Epiq team members regarding commitments, deadlines and challenges. This unique and client facing position allows the employee to support multiple Epiq accounts in the local market.
Essential Job ResponsibilitiesMail Services
includes metering, sorting, and distributing mail and accountable packages per schedule.
Copy Services
includes accurately producing copy, print, and scan projects per written instructions.
Reception
includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner.
Hospitality Services
includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.
Floor Coordination
includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.
Facilities Services
may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.
Flexibility
of a weekly work schedule to cover for absences and vacations. Will include potential schedule changes and work locations.
Training
includes providing onboarding and training support to new FAST Service Specialists in designated city.
Qualifications & RequirementsHigh School Diploma or GED.
1+ years’ work experience in a customer services field.
Ability to multitask with attention to detail.
Ability to resolve issues with professionalism and tact.
Ability to lift or move 40 lbs. or greater.
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.About Us
Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject-matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world.We strive for a cohesive, collaborative environment that focuses on group achievement.With over 8,000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.
#J-18808-Ljbffr