Epiq Systems, Inc.
FAST Service Specialist Lead
Epiq Systems, Inc., Atlanta, Georgia, United States, 30383
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
The FAST Service Specialist Lead assists the Supervisor or Manager in leading the workflow of the Service Specialists. Will accurately communicate with client staff and Epiq team members regarding commitments, deadlines and challenges. This unique and client facing position allows the employee to support multiple Epiq accounts in the local market.
Essential Job Responsibilities
Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule.
Copy Services includes accurately producing copy, print, and scan projects per written instructions.
Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner.
Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.
Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.
Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.
Flexibility of a weekly work schedule to cover for absences and vacations. Will include potential schedule changes and work locations.
Training – includes providing onboarding and training support to new FAST Service Specialists in designated city.
Qualifications & Requirements
High School Diploma or GED.
1+ years’ work experience in a customer services field.
Ability to multitask with attention to detail.
Ability to resolve issues with professionalism and tact.
Ability to lift or move 40 lbs. or greater.
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
#J-18808-Ljbffr
Job Description:
The FAST Service Specialist Lead assists the Supervisor or Manager in leading the workflow of the Service Specialists. Will accurately communicate with client staff and Epiq team members regarding commitments, deadlines and challenges. This unique and client facing position allows the employee to support multiple Epiq accounts in the local market.
Essential Job Responsibilities
Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule.
Copy Services includes accurately producing copy, print, and scan projects per written instructions.
Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner.
Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.
Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.
Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.
Flexibility of a weekly work schedule to cover for absences and vacations. Will include potential schedule changes and work locations.
Training – includes providing onboarding and training support to new FAST Service Specialists in designated city.
Qualifications & Requirements
High School Diploma or GED.
1+ years’ work experience in a customer services field.
Ability to multitask with attention to detail.
Ability to resolve issues with professionalism and tact.
Ability to lift or move 40 lbs. or greater.
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
#J-18808-Ljbffr