Retention Specialist (Hybrid)

Careers At Patriot Growth Insurance Services and Partner AgenciesCurrent job opportunities are posted here as they become available.About Douce James, A Division of Patriot Growth Insurance Services : The Douce Agency, LLC was established in 2017 in Marion, Ohio. We serve customers all over the state of Ohio, Indiana, and Michigan and specialize in multiple lines of insurance, including home, auto, life, retirement, commercial, investments, farm and crop insurance. Douce James is a proud partner agency of Patriot Growth Insurance Services.Position Overview : Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You’ll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!Work Arrangement : This is a full-time position working in our office located at 1002 Old Hickory Lane, Jefferson Hills, PA. There is opportunity for the role to transition to a hybrid setting after in-office training is completed. Computer equipment will be provided by the company upon hire.Professional Responsibilities :Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiriesDemonstrate accuracy in processing client policy modifications based on the data givenVerify new customers coverage and present policyholders with proof of insurance paperworkKeep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policiesStay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources availableHandle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolvedQualifications and Requirements :High school diploma or GED equivalent needed1 year minimum of prior customer service experience requiredKnowledge of insurance products and policy schedules is preferredExcellent interpersonal and communication skills (both oral and written)Proficient with use of Microsoft Office Suite and productsA passion for being part of a team that drives our company to industry leadershipAbility to establish and maintain effective working relationships with both peers and clientsAuthorized to work in the U.S. without sponsorshipPatriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time.

#J-18808-Ljbffr