State Department Federal Credit Union
Member Service Representative I (Remote)
State Department Federal Credit Union, Alexandria, Virginia, us, 22350
REMOTE POSITION AVAILABLERecognized by the city of Alexandria as a Gold Employer, the State Department Federal Credit Union (SDFCU) is dedicated to providing outstanding opportunities and professional development. Headquartered in Alexandria, Virginia, with assets exceeding $2.4 billion, we understand that our success is driven by our talented team members.At State Department Federal Credit Union, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional Health, Dental, and Vision insurance within the first 30 days of service, a matched 401(k) plan with up to 4% SDFCU contribution, and much more.Benefits and Perks of Working at State Department Federal Credit Union Include:Diversity and Inclusion:
Work in an environment that values and respects all team members.Paid Holidays:
Enjoy 12 paid holidays a year, including your birthday.Flexible Work Options:
Potential work-from-home options after the introductory period.Generous Paid Time Off:
Ample vacation and personal days to maintain a healthy work-life balance.Tuition Reimbursement:
Support for your ongoing education and career development.Commute/Parking Incentives:
Financial incentives for your daily commute.Comprehensive Insurance:
Access to excellent medical, dental, and vision insurance packages.Gym Reimbursement:
Stay healthy with our gym membership reimbursement program.Team Bonding:
Participate in company and team bonding events that foster a collaborative work environment.Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.We are currently seeking a full-time Member Service Representative I to join the team in our Call Center, located in Old Town Alexandria. The candidate must be dependable, able to multi-task, and have strong communication skills, excellent interpersonal skills, and the desire to work as a self-motivated team player in a dynamic and challenging work environment. The incumbent will also possess excellent phone etiquette, exceptional service skills, and the ability to identify member needs in order to recommend and sell SDFCU products and services that meet those needs. This is a fast-paced, goal-oriented environment with weekly, monthly, and annual production, service, and sale goals. The ideal candidate will have the ability to work independently and as a team member to meet and exceed personal and departmental goals.Required Skills and Competencies:One year customer service experience with proven sales and service skillsHigh School Diploma or equivalentAbility to handle a high volume of inbound calls efficientlyProfessional phone manner and good, clear speaking voiceAbility to communicate effectively orally, with demonstrated listening skillsDemonstrated resourcefulness and analytical skillsAbility to utilize a Windows software environmentAccurate typing of 35 w.p.m. desiredAbility to write effectively with attention to grammar and compositionGood organizational and time management skillsWork setting:Remote: Work-at-HomeSchedule:Monday to FridayWeekends as needed
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Work in an environment that values and respects all team members.Paid Holidays:
Enjoy 12 paid holidays a year, including your birthday.Flexible Work Options:
Potential work-from-home options after the introductory period.Generous Paid Time Off:
Ample vacation and personal days to maintain a healthy work-life balance.Tuition Reimbursement:
Support for your ongoing education and career development.Commute/Parking Incentives:
Financial incentives for your daily commute.Comprehensive Insurance:
Access to excellent medical, dental, and vision insurance packages.Gym Reimbursement:
Stay healthy with our gym membership reimbursement program.Team Bonding:
Participate in company and team bonding events that foster a collaborative work environment.Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.We are currently seeking a full-time Member Service Representative I to join the team in our Call Center, located in Old Town Alexandria. The candidate must be dependable, able to multi-task, and have strong communication skills, excellent interpersonal skills, and the desire to work as a self-motivated team player in a dynamic and challenging work environment. The incumbent will also possess excellent phone etiquette, exceptional service skills, and the ability to identify member needs in order to recommend and sell SDFCU products and services that meet those needs. This is a fast-paced, goal-oriented environment with weekly, monthly, and annual production, service, and sale goals. The ideal candidate will have the ability to work independently and as a team member to meet and exceed personal and departmental goals.Required Skills and Competencies:One year customer service experience with proven sales and service skillsHigh School Diploma or equivalentAbility to handle a high volume of inbound calls efficientlyProfessional phone manner and good, clear speaking voiceAbility to communicate effectively orally, with demonstrated listening skillsDemonstrated resourcefulness and analytical skillsAbility to utilize a Windows software environmentAccurate typing of 35 w.p.m. desiredAbility to write effectively with attention to grammar and compositionGood organizational and time management skillsWork setting:Remote: Work-at-HomeSchedule:Monday to FridayWeekends as needed
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