MAC / JAMF Support Analyst

To Apply for this Job Click HereOur client in Philadelphia, PA is looking for a MAC Support Analyst to join their team. This is an on site position 5 days a week. Location is in the Fairmount section of Philadelphia. Parking is available at $6 per day.Position Description:

Login to personal computers from homeTroubleshoot issues over the phoneManage Desktop/laptop imaging for Classrooms/new hires using JAMFMaintain, analyze, and troubleshoot employee hardware, operating systems, and applications, via both face-to-face and online remote supportDocumentation, including revising and updating standard operating proceduresProcess Help desk/IT tickets, appropriately prioritizing and escalating issuesDocument and maintain asset inventory, internal procedures, and troubleshooting guide for end-usersRequired Skills:

JAMF experienceExperience imaging machinesMust have 3+ years field experience with basic & warranty Apple Certs, along with iOS, iMac/IPAD/Mobile device experienceExperience working with and supporting Mac OS and solving computer-related problemsMaintain, analyze, and troubleshoot employee hardware, operating systems, and applications, via both face-to-face and online remote supportProcess Helpdesk/IT tickets, appropriately prioritizing and escalating issuesDocument and maintain asset inventory, internal procedures, and troubleshooting guide for end-usersDemonstrated success in a customer support role and passion for helping others resolve any technical issues

T1290625-PHI_1728323377To Apply for this Job Click Here