Career Servant
Technical Support Specialist
Career Servant, Houston, Texas, United States, 77246
Description
The Tech Support II role is essential in managing warranty cases and diagnosing hardware issues. You will oversee repairs and ensure that equipment is configured correctly before being reissued. Additionally, you will manage the equipment pool and ensure that all equipment is labeled, secured, and accounted for. This position entails coordination with technicians to confirm device availability for replacements or renewals and assisting customers effectively.
Company Culture and Environment
The work environment fosters collaboration and efficiency. Team coordination is emphasized, suggesting a supportive atmosphere where employees work together to resolve issues quickly and effectively.
Career Growth and Development Opportunities
This role presents opportunities to gain certifications, such as Lenovo Certification, and enhance your skills in tech support and inventory management, setting the stage for potential advancement in technical roles.
Detailed Benefits and Perks
While specific benefits are not explicitly mentioned, the role implies opportunities for professional development, which could include training and certification programs.
Why you should apply for this position today
This is a great opportunity for those looking to advance their career in tech support. You will be part of a team that values efficiency and collaboration, contributing to the success of the organization while enhancing your own skills.
SkillsKnowledge of hardware diagnosticsExperience with warranty claims managementFamiliarity with equipment inventory and packagingProficient in Zoho is a plusStrong organizational skillsExcellent communication abilitiesResponsibilities
Manage warranty cases and diagnose hardware issuesOversee repairs and ensure proper configuration of reissued equipmentManage the equipment pool, ensuring all items are labeled, secured, and accounted forOversee warranty claims and replacementsCoordinate with technicians for device availabilityConfirm device availability with Tech Customer Support IQualifications
3 to 4 years of experience in tech support or related fieldPrevious experience working business to clientPrevious experience with inventory managementLenovo Certification is a plusEducation Requirements
High school diploma or equivalentEducation Requirements Credential Category
Certification in technical support or relevant field preferredExperience Requirements
3 to 4 years of experience in a tech support roleProven experience in inventory and equipment management
Why work in Houston, TX
Houston is a vibrant city known for its diverse culture, dynamic job market, and robust tech community. The city offers a variety of recreational activities, excellent dining options, and a welcoming atmosphere, making it an excellent place to live and work.
Employment Type: Temporary
Salary: $21.00 - 23.00 Per Hour
Education Level: High school diploma or equivalent
Experience: 3 to 4 years of experience previous experience working business to client Previous experience with inventory and packaging
Qualifications: Lenovo Certification is a plus Knowledge of Zoho previous experience working business to client Previous experience with inventory and packaging 3 to 4 years of experience
The Tech Support II role is essential in managing warranty cases and diagnosing hardware issues. You will oversee repairs and ensure that equipment is configured correctly before being reissued. Additionally, you will manage the equipment pool and ensure that all equipment is labeled, secured, and accounted for. This position entails coordination with technicians to confirm device availability for replacements or renewals and assisting customers effectively.
Company Culture and Environment
The work environment fosters collaboration and efficiency. Team coordination is emphasized, suggesting a supportive atmosphere where employees work together to resolve issues quickly and effectively.
Career Growth and Development Opportunities
This role presents opportunities to gain certifications, such as Lenovo Certification, and enhance your skills in tech support and inventory management, setting the stage for potential advancement in technical roles.
Detailed Benefits and Perks
While specific benefits are not explicitly mentioned, the role implies opportunities for professional development, which could include training and certification programs.
Why you should apply for this position today
This is a great opportunity for those looking to advance their career in tech support. You will be part of a team that values efficiency and collaboration, contributing to the success of the organization while enhancing your own skills.
SkillsKnowledge of hardware diagnosticsExperience with warranty claims managementFamiliarity with equipment inventory and packagingProficient in Zoho is a plusStrong organizational skillsExcellent communication abilitiesResponsibilities
Manage warranty cases and diagnose hardware issuesOversee repairs and ensure proper configuration of reissued equipmentManage the equipment pool, ensuring all items are labeled, secured, and accounted forOversee warranty claims and replacementsCoordinate with technicians for device availabilityConfirm device availability with Tech Customer Support IQualifications
3 to 4 years of experience in tech support or related fieldPrevious experience working business to clientPrevious experience with inventory managementLenovo Certification is a plusEducation Requirements
High school diploma or equivalentEducation Requirements Credential Category
Certification in technical support or relevant field preferredExperience Requirements
3 to 4 years of experience in a tech support roleProven experience in inventory and equipment management
Why work in Houston, TX
Houston is a vibrant city known for its diverse culture, dynamic job market, and robust tech community. The city offers a variety of recreational activities, excellent dining options, and a welcoming atmosphere, making it an excellent place to live and work.
Employment Type: Temporary
Salary: $21.00 - 23.00 Per Hour
Education Level: High school diploma or equivalent
Experience: 3 to 4 years of experience previous experience working business to client Previous experience with inventory and packaging
Qualifications: Lenovo Certification is a plus Knowledge of Zoho previous experience working business to client Previous experience with inventory and packaging 3 to 4 years of experience