Unit Manager

Under the general direction of the Staff Services Manager II, Claims Evaluation Section, Consumer Services Bureau, the Staff Services Manager I (SSM I) is responsible for managing, planning, directing and controlling the activities of the Special Claims Unit. This unit evaluates and approves Specialty claims for unclaimed property, performs quality assurance of claims activity, oversees studies and analysis conducted to improve procedural and program efficiencies, compiles and evaluates data to develop trends and analysis, and determines training needs. The SSM I is the first working supervisor level and supervises a group of professional and technical staff.

Duties and Responsibilities:
(Candidates must perform the following functions with or without reasonable accommodations.)

• Communicate roles, responsibilities, standards, procedures, policies and guidelines for conduct and performance of tasks.

• Maintain, support and incorporate effective personnel management practices in all aspects of managing and supervising staff, including preparing probation reports, evaluating staff, hiring staff and implementing effective training.

• Develop and monitor production and staffing plans to ensure that claims for unclaimed property are evaluated and approved within the 180-day legal requirement.

• Assist staff with the most complex and sensitive claims.

• Review staff work product to ensure policy and procedure is being followed.

• Manage workloads by ensuring that adequate systems are in place to maintain accurate inventory and aging data.

• Identify performance trends using metrics and variances to develop forecasting reports to proactively redirect resources and determine other appropriate actions needed before backlogs occur.

• Evaluate current program operations, initiate, and oversee projects to improve the processes within the group and monitor activities to ensure conformity with goals and policies.

• Maintain daily management information reports, ensure responses to inquiries are accurate and consistent, protect the integrity of information released to the public, and ensure the quality of service provided is courteous and professional.

• Act as a member of the Unclaimed Property Division management team in developing solutions to issues and business plans.

• Provide backup assistance to QAR SSM I to ensure timely approval and payment of high value claims.

You will find additional information about the job in the Duty Statement .

Working Conditions

This position is located in Rancho Cordova on White Rock Road, between Mather Field Road and Zinfandel Drive just off US 50 offering free parking is situated in the family-friendly suburbs of Sacramento. There is an abundance of nearby shopping centers and dining options with public transportation accessible nearby via Sacramento Regional Transit's bus and light rail systems.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• STAFF SERVICES MANAGER I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-457132

Position #(s):
051-550-4800-027

Working Title:
Unit Manager

Classification:
STAFF SERVICES MANAGER I $6,963.00 - $8,650.00

# of Positions:
1

Work Location:
Sacramento County

Telework:
In Office

Job Type:
Permanent, Full Time

Facility:
Unclaimed Property Division

Department Information The Office of the State Controller (SCO) is the destination employer within the State of California. As California's chief fiscal officer, the Controller's Office ensures accountability and transparency of California's financial practices while promoting fairness and opportunity for all. Here, you'll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state's future.

The Unclaimed Property Division (UPD) of the California State Controller's Office plays a vital role in reuniting Californians with their lost or forgotten assets, such as bank accounts, stocks, or uncashed checks. This division safeguards unclaimed property and works diligently to return it to its rightful owners, ensuring fairness and financial equity across the state. By joining this division, you'll be part of a team that directly impacts people's lives on a day-to-day basis.

Take the next step in your career with an organization that values innovation, integrity, and the well-being of its employees. Apply today and build a California where everyone thrives!

To learn more about the SCO, visit: https://www.sco.ca.gov/index.html

How did you hear about us? Take our survey!

Special Requirements
A resume is required.

A Statement of Qualifications is required; please see 'Required Application Package Documents' for instructions.

A cover letter is required.

Take the Staff Service Manager I examination: Become Eligible Today!

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 12/3/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

State Controller's Office
Human Resources
Attn: Human Resources Office - S.V.
300 Capitol Mall 3rd Floor, Ste 300

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

State Controller's Office
Human Resources
Human Resources Office - S.V.
300 Capitol Mall 3rd Floor, Ste 300

Sacramento , CA 95814
Applications dropped off in person must be received by 5 p.m. in HR, by the final filing date.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Supplemental Application - Please submit a statement of qualification (SOQ) with application. The SOQ should be 1 page typed, using size 10pt. Arial font. The SOQ should include applicant name, position title, and the position number. Applications received without a resume, cover letter and SOQ will be rejected. The SOQ should address the following:
  • Please describe how your knowledge, skills, and abilities will make you successful in this position.
  • Please describe how you would ensure your work is aligned with departmental policy and procedures, and is compliant with the law.
• Other - Please submit a cover letter.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of principles and trends of public administration, including management and staff services' practices, such as: collective bargaining, personnel services, planning, program evaluation, and other related areas
• Strong supervisory abilities
• Excellent communication skills
• Experience in project management
• Strong interpersonal and multitasking skills
• Ability to work well with changing assignments and priorities
• Able to work within a management team environment
• High level of independence and initiative
• Good judgment
• Organized in managing work and meeting deadlines
• Experience in Microsoft Word, Excel, SharePoint, and PowerPoint

Benefits Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Brendan Dunhow
(916) 631-3257
bdunhow@sco.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 324-2223

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.