IT Business Analyst - Journey

Salary : $81,672.00 - $109,848.00 Annually Location : Multiple Locations Statewide, WA Job Type: Full Time - Permanent Remote Employment: Flexible/Hybrid Job Number: 2024-07829 Department: Employment Security Department Division: Leave and Care Division Opening Date: 10/14/2024 Closing Date: 11/3/2024 11:59 PM Pacific Salary Information: The high end of the salary range, Step M is typically a longevity step Description Our Ideal Candidate has a strong grasp of Agile methodologies and are highly skilled at systems analysis, eliciting business and functional requirements, and documenting technical specifications for complex technology implementations. The candidate is a forward-thinker, aligning work with long-term agency goals and connecting employees to the organization's vision. They possess excellent communication skills, are capable of mediating disputes, and can articulate IT tools and processes in terms easily understood by non-technical staff. Committed to the mission of providing equitable access to resources that improve economic security, they are a collaborative team player who mentors and supports colleagues, fostering a high-functioning team environment. Duties The IT Business Analyst - Journey plays a crucial role in supporting the Paid Leave and WA Cares programs by designing accessible products and services that enhance customer experience. This position involves intensive systems analysis, eliciting business requirements, and documenting technical specifications for complex technology implementations. The analyst collaborates with stakeholders to ensure detailed support for system development and testing, contributing to the division's success. With a focus on continuous improvement and strategic analysis, the Business Analyst is embedded in a Scrum Team, actively participating in all scrum ceremonies and serving as the first point of contact for software development clarifications. Their work is pivotal in maintaining the efficiency and accuracy of the systems that manage premium collections and benefit payments, directly impacting Washington citizens and employers. Apply today - It begins with YOU Some of your duties may include : Systems Analysis: Conduct in-depth systems analysis for development of Paid Leave & WA Cares, including analyzing current and desired state of the system, mapping work activities, and evaluating technological changes. Requirements Definition: Perform business and technical requirements definition, document business requirements, and translate them into the backlog with acceptance criteria. Support Division Staff: Provide orientation, answer questions about tools and processes, and explain IT tools and technologies to nontechnical staff. Conflict management: Mediate disputes, manage and resolve conflicts and disagreements; be positive and constructive to minimize negative impact. Data Analysis: Identify and analyze system data inputs and outputs to assist with troubleshooting system anomalies and requirements definition. Knowledge and Skills Development: Stay current with new/emerging technologies and participate in job-related training for personal growth and to support the agency's mission. Problem Solving: Address complex issues such as finding early development issues, ensuring business needs are met with technology solutions, and designing application integration with business processes. Decision Making: Make independent decisions on balancing workload, determining priorities, and researching IT solutions after assessing business needs. Qualifications Bachelor's Degree in Computer Science or closely related field AND three (3) years of IT experience performing business and systems analysis, system requirement definition, and/or system documentation OR A combination of education and/or relevant IT experience totaling seven (7) years. AND Demonstrated experience troubleshooting malfunctions and failures of highly complex applications and systems and participating in defining mitigation and resolution strategies. Preferred/Desired Qualifications: Professional certifications in business analysis. Experience with Microsoft SQL. Experience with Azure DevOps (ADO). Experience applying the Business Analysis Body of Knowledge (BABOK) techniques. Experience working in an Agile Environment. Additional Requirement of Employment: Must be able to pass an Unemployment Insurance (UI) Claim & Benefit Information Review. Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents. Please submit your Cover Letter and Resume with your through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. Supplemental Information drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self. Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact or the If you are having technical difficulties creating, accessing, or completing your application, please contact or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711 . Candidates who are offered a job with ESD must possess work authorization which does not require sponsorship by the employer for a visa now or in the future. This Organization Participates in E-Verify More than Just a Paycheck Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time. Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits. Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well-being of employees. Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program. Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year. Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information. Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave. Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave. Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165. Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave. Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year. Bereavement Leave Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave. Additional Leave Leave Sharing Family and Medical Leave Act (FMLA) Leave Without Pay Please visit the State HR Website for more detailed information regarding benefits. Updated 12-31-2022 01 In order to be considered for this position, you must include a resume and a letter of interest with this applicant packet. Please submit only the required documents and ensure all Personal Identifying Information (PII) such as Social Security numbers, etc. are edited out of your materials for privacy. Please indicate you have attached the required documentation. Yes No 02 ESD EMPLOYEE: Are you a current or former ESD employee? Yes No 03 Systems Analysis: Please provide an example of a time when you performed in-depth systems analysis. What were the challenges and how did you address them? 04 SQL Experience: Describe your experience with Microsoft SQL. Can you give an example of how you've used SQL to analyze data discrepancies? 05 Agile Methodology: How have you applied Agile methodology in your previous roles? Can you discuss a project where this was particularly effective? 06 Azure DevOps (ADO): Have you used Azure DevOps (ADO) for managing project requirements? Please share your experience with creating user stories and acceptance criteria in ADO. 07 ESD EDUCATION : Which of the following best describes your highest level of education? Associate's degree Bachelor's degree Master's degree J.D. (Juris Doctor) Ph.D. I do not have a degree 08 ESD How did you hear about this job opportunity? WWW.Careers.Wa.Gov WorkSource Center or Website (WorkSourceWA.com) Washington State Employee Referral ESD Employee Referral Employment Security Department's job web page: WWW.Esd.Wa.Gov Monster College/university career fair or website LinkedIn Facebook VERG Craigslist CareerBuilder Diversity Jobs Handshake Other Required Question