Search Solution Group
Director of Operations
Search Solution Group, Phila, Pennsylvania, United States, 19117
Job Overview:The Director of Operations is a critical role for our client, responsible for leading the service and installation departments, ensuring the successful execution of division goals. This role focuses on operational excellence in project delivery, client relationship management, and optimizing branch and division performance. Ideal candidates will have a background in mechanical contracting, strong leadership skills, and a track record of driving results in the refrigeration and HVAC industry.
Key Responsibilities:Lead and manage the service and installation departments, ensuring on-time, budget-compliant, high-quality project delivery.Develop and implement policies, procedures, and best practices for operational efficiency and safety.Drive P&L targets and optimize resource allocation to meet divisional objectives.Oversee and monitor key performance indicators (KPIs) for productivity and service quality.Collaborate cross-functionally with other leaders to enhance overall alignment and efficiency.Set performance expectations, promoting a culture of accountability and continuous improvement.Resolve escalated client issues and implement corrective actions to improve service.Recruit, train, and manage staff performance, making recommendations for career growth or corrective actions as needed.Stay current with industry trends, integrating innovative practices into operations.Perform other assigned duties.Requirements Include:Education:
High School Diploma or GED required; associate, bachelor's, or MBA preferred.Experience:
7+ years in a related operational role with HVAC/refrigeration industry knowledge.3+ years of experience managing large, decentralized teams, including remote staff.
Skills:
Proficiency with Office 365, Sage ERP, Salesforce CRM, and automated project management tools.Advanced understanding of project management, customer relationship management (CRM), and Enterprise Resource Planning (ERP).In-depth knowledge of HVAC, plumbing, and refrigeration projects.Strong organizational and leadership skills, with the ability to lead a multi-disciplinary team.
Certifications:
Project Management Professional (PMP, PMI) or similar is preferred.Knowledge:
Comprehensive understanding of project estimation, labor forecasting, and financial reporting.Key Competencies:Leadership and Accountability:
Ability to set and communicate expectations, fostering accountability and a high-performance culture.Analytical Skills:
Strong problem-solving skills and ability to interpret data to drive operational improvements.Communication:
Effective communicator with strong interpersonal skills for client and team engagement.Project Management:
Proficient in managing complex projects, ensuring timely and cost-effective completion.Additional Information:Location:
Philadelphia, PABenefits:
Competitive salary, performance incentives, and comprehensive benefits package.Work Environment:
Primarily on-site, with potential oversight of remote teams.How to Apply:To apply for this position, please click the "Apply" button at the bottom left of your screen. Alternatively, you can email your application to info@ssgresume.com. Please include your resume and any relevant documents that showcase your qualifications and suitability for the role. We appreciate your interest in joining our team and look forward to reviewing your application.
Company Overview:Our client is a leader in the refrigeration and HVAC industry, combining expertise and data-driven solutions to provide high-quality service and installation across markets.
Equal Opportunity Employer Statement:Search Solution Group is an Equal Opportunity Employer committed to fostering an inclusive workplace where diversity is valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status in our hiring process or employment practices. We believe that a diverse workforce brings unique perspectives and strengths, driving innovation and growth. All employment decisions are based on qualifications, merit, and business needs. We welcome applicants from all backgrounds to apply and contribute to our team.
Disclaimer:Please note that the job description provided is not exhaustive and is subject to change. Additional duties may be assigned as needed to meet the evolving needs of the organization and to ensure the successful completion of projects and objectives.
Key Responsibilities:Lead and manage the service and installation departments, ensuring on-time, budget-compliant, high-quality project delivery.Develop and implement policies, procedures, and best practices for operational efficiency and safety.Drive P&L targets and optimize resource allocation to meet divisional objectives.Oversee and monitor key performance indicators (KPIs) for productivity and service quality.Collaborate cross-functionally with other leaders to enhance overall alignment and efficiency.Set performance expectations, promoting a culture of accountability and continuous improvement.Resolve escalated client issues and implement corrective actions to improve service.Recruit, train, and manage staff performance, making recommendations for career growth or corrective actions as needed.Stay current with industry trends, integrating innovative practices into operations.Perform other assigned duties.Requirements Include:Education:
High School Diploma or GED required; associate, bachelor's, or MBA preferred.Experience:
7+ years in a related operational role with HVAC/refrigeration industry knowledge.3+ years of experience managing large, decentralized teams, including remote staff.
Skills:
Proficiency with Office 365, Sage ERP, Salesforce CRM, and automated project management tools.Advanced understanding of project management, customer relationship management (CRM), and Enterprise Resource Planning (ERP).In-depth knowledge of HVAC, plumbing, and refrigeration projects.Strong organizational and leadership skills, with the ability to lead a multi-disciplinary team.
Certifications:
Project Management Professional (PMP, PMI) or similar is preferred.Knowledge:
Comprehensive understanding of project estimation, labor forecasting, and financial reporting.Key Competencies:Leadership and Accountability:
Ability to set and communicate expectations, fostering accountability and a high-performance culture.Analytical Skills:
Strong problem-solving skills and ability to interpret data to drive operational improvements.Communication:
Effective communicator with strong interpersonal skills for client and team engagement.Project Management:
Proficient in managing complex projects, ensuring timely and cost-effective completion.Additional Information:Location:
Philadelphia, PABenefits:
Competitive salary, performance incentives, and comprehensive benefits package.Work Environment:
Primarily on-site, with potential oversight of remote teams.How to Apply:To apply for this position, please click the "Apply" button at the bottom left of your screen. Alternatively, you can email your application to info@ssgresume.com. Please include your resume and any relevant documents that showcase your qualifications and suitability for the role. We appreciate your interest in joining our team and look forward to reviewing your application.
Company Overview:Our client is a leader in the refrigeration and HVAC industry, combining expertise and data-driven solutions to provide high-quality service and installation across markets.
Equal Opportunity Employer Statement:Search Solution Group is an Equal Opportunity Employer committed to fostering an inclusive workplace where diversity is valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status in our hiring process or employment practices. We believe that a diverse workforce brings unique perspectives and strengths, driving innovation and growth. All employment decisions are based on qualifications, merit, and business needs. We welcome applicants from all backgrounds to apply and contribute to our team.
Disclaimer:Please note that the job description provided is not exhaustive and is subject to change. Additional duties may be assigned as needed to meet the evolving needs of the organization and to ensure the successful completion of projects and objectives.