Salesforce Project Manager for Education Cloud (REMOTE)

Salesforce CRM Project Manager (Education Cloud)6-12 Months ProjectREMOTE Nationwide (Chicago; IL would be preferred)Overview:The Salesforce CRM Project Manager will lead the implementation and optimization of Salesforce's Education Cloud within higher education settings.The Project Manager will manage the Salesforce CRM implementation project (Enrolment/Call Centre) scheduled for approximately Fall 2025 Go Live and beyond.The Project Manager will work closely with cross-functional teams, including IT, admissions, marketing, and student services, to ensure the successful delivery of projects on time and within budget.Key ResponsibilitiesLead the end-to-end management of Salesforce CRM implementations and upgrades in the Higher Education space.Collaborate with internal stakeholders to gather and analyze business requirements, ensuring alignment with institutional objectives.Work with technical teams to customize and configure Salesforce CRM to meet specific needs, such as admissions, student tracking, alumni relations, and marketing.Develop and maintain project plans, timelines, and budgets, ensuring milestones are met and any issues are promptly addressed.Coordinate communication between departments and ensure transparency throughout the project lifecycle.Conduct regular project status meetings, create progress reports, and escalate risks as necessary.Ensure data migration and integration processes are effectively planned and executed.Provide post-implementation support, including training and troubleshooting for users.Stay updated on Salesforce CRM best practices and new features, particularly in the context of higher education.Qualifications:Bachelor's degree in Business, Information Technology, or a related field.3-5 years of project management experience, with at least 2 years focused on Salesforce CRM in Higher Education (Highly preferred).Salesforce certifications (e.g., Salesforce Certified Administrator, Project Management Professional) are highly preferred.Strong knowledge of Salesforce Education Cloud and related applications such as Pardot, Marketing Cloud, and Community Cloud.Proven experience in delivering large-scale CRM implementations within the Higher Education sector.Excellent communication and stakeholder management skills.Strong analytical skills, with the ability to translate business needs into technical solutions.Proficiency in project management tools like Jira, Asana, or similar.Preferred Skills:Experience with student information systems (SIS) and integrating them with Salesforce.Familiarity with the higher education admission process, student lifecycle management, and alumni engagement.Strong understanding of data governance, privacy regulations, and compliance in higher education.Ability to manage multiple projects simultaneously and work in a fast-paced environment.