The Nash Casino
Security Manager
The Nash Casino, Nashua, New Hampshire, us, 03062
JOB SUMMARY:
The Security Manager supports the Director of Security in directing the overall operation and staff of the Security Department.
JOB RESPONSIBILITIES:Works closely with the Director of Security daily to ensure the efficiency and effectiveness of the Security Department.Primarily responsible for completing the weekly schedule and ensuring the property is sufficiently staffed.Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.Develops, evaluates, enforces, reviews, and submits for approval, changes to operating procedures and policies based on business trends and practices.Assists the Director of Security with the annual budget process for security and safety initiatives.Complies with departmental compendiums as provided by Senior Management. Identifies and brings forward recommendations for compendium changes.Assists in the recruitment, hiring, onboarding, and proper training of the Security Team. Is knowledgeable in Human Resource policies such as Time and Attendance, Corrective Counseling etc. and ensures the department is consistently compliant by working closely with Human Resources.Provides for the safety of Team Members and guests including keeping areas free of safety hazards, debris, and litter.Serves as a link between management and Team Members, working collaboratively to solve security and safety related problems.Ensures all work schedules are properly executed, and Security Officers and Supervisors are working their assigned area(s) of the gaming floor and other related posts.Is vigilant in monitoring the gaming floor and the HHR Terminals to detect any irregularities with equipment, guests and/or Team Members.As directed, assists in the training of Security Assistant Managers.Works side by side with Security Assistant Managers and ensures all duties are completed in a timely and satisfactory manner, assisting as needed to get the task accomplished.Maintains excellent working relationships with other departments and the Manager on Duty.At the direction of the Security Director, oversees investigations related to issues such as theft, dishonesty, criminal damage etc. and ensures the submission of required follow-up reports in a timely and accurate manner.Assists in the coordination and execution of the Lost and Found program in accordance with the property Lost and Found Policy.In the absence of the Director of Security, coordinates all key control procedures.Protects and preserves the assets of the company.Oversees the compliance of all key control procedures and processes and understands that Security must set the standard for the entire team.Examines the physical property and assists in the development and maintenance of the property evacuation plan and emergency procedures.Is knowledgeable of and ensures property-wide adherence to security and safety policies.As directed, may serve as a liaison with the Risk Management Consultant, state regulators, public law enforcement, fire, and other agencies as it relates to security and risk management.Consistently maintains collaborative, productive, and professional relationships in support of the organization.Maintains strict confidentiality in all departmental and company matters.Diligent in ensuring the proper and ongoing training of all Security management and Team Members.Supports company retention goals by ensuring the compliance of new Team Member attendance at orientation before working a scheduled shift.At the direction of the Director of Security may coordinate random searches of Team Member bags, backpacks etc. upon departure from the property and in accordance with departmental procedures.Ensures all Security Team Members and Supervisors always demonstrate proper radio etiquette.Knowledgeable of Security equipment operation.Assists with training, scheduling, and developing Security Officers to comply with minimum standards, policies and procedures while ensuring adequate staffing to meet business needs.Understands all amenities available for guests.Constantly reevaluates ways to meet the guest’s needs and deals with guest conflicts in a diplomatic and professional manner.Ensures all services offered by Security Officers are carried out with the utmost efficiency, professionalism, and courtesy.Ensures work areas are kept clean, and all necessary supplies are available.Provides BIG Service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.Ensures work activities are completed accurately, efficiently, and in a timely manner.Works safely, including clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.Maintains regular attendance at scheduled shifts and staff meetings.Maintains professionalism and a friendly and approachable demeanor throughout the workday.Assists with training/mentoring of new Team Members as requested.Maintains all appearance standards in accordance with established uniform and appearance guidelines.Informs manager on duty of any irregularities and unusual situations when they occur.Keeps a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.Is honest in all interactions and displays a high degree of integrity.Works independently with little to no supervision or as part of a team is required.Must be and remain compliant with all legal or company regulations for working in the industry.
EDUCATION AND EXPERIENCE:
Must be 21 years of age or older with a high school diploma or general education degree (GED).Must pass all required pre-screening and background checks.Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.Must be able to obtain and maintain a valid New Hampshire gaming license.
PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS:
The physical and mental demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to move in and around the work area throughout the entire workday.Must be able to sit, stand or walk for extended periods of time.Must be able to repeat the same movements.Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone.Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner.Must be able to access and interpret information on computer screens.Must be able to work in an environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment.Must be able to lift and carry up to 50 pounds and respond to visual and aural cues.Requires the ability to distinguish letters or symbols and eye hand coordination.The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.#J-18808-Ljbffr
The Security Manager supports the Director of Security in directing the overall operation and staff of the Security Department.
JOB RESPONSIBILITIES:Works closely with the Director of Security daily to ensure the efficiency and effectiveness of the Security Department.Primarily responsible for completing the weekly schedule and ensuring the property is sufficiently staffed.Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.Develops, evaluates, enforces, reviews, and submits for approval, changes to operating procedures and policies based on business trends and practices.Assists the Director of Security with the annual budget process for security and safety initiatives.Complies with departmental compendiums as provided by Senior Management. Identifies and brings forward recommendations for compendium changes.Assists in the recruitment, hiring, onboarding, and proper training of the Security Team. Is knowledgeable in Human Resource policies such as Time and Attendance, Corrective Counseling etc. and ensures the department is consistently compliant by working closely with Human Resources.Provides for the safety of Team Members and guests including keeping areas free of safety hazards, debris, and litter.Serves as a link between management and Team Members, working collaboratively to solve security and safety related problems.Ensures all work schedules are properly executed, and Security Officers and Supervisors are working their assigned area(s) of the gaming floor and other related posts.Is vigilant in monitoring the gaming floor and the HHR Terminals to detect any irregularities with equipment, guests and/or Team Members.As directed, assists in the training of Security Assistant Managers.Works side by side with Security Assistant Managers and ensures all duties are completed in a timely and satisfactory manner, assisting as needed to get the task accomplished.Maintains excellent working relationships with other departments and the Manager on Duty.At the direction of the Security Director, oversees investigations related to issues such as theft, dishonesty, criminal damage etc. and ensures the submission of required follow-up reports in a timely and accurate manner.Assists in the coordination and execution of the Lost and Found program in accordance with the property Lost and Found Policy.In the absence of the Director of Security, coordinates all key control procedures.Protects and preserves the assets of the company.Oversees the compliance of all key control procedures and processes and understands that Security must set the standard for the entire team.Examines the physical property and assists in the development and maintenance of the property evacuation plan and emergency procedures.Is knowledgeable of and ensures property-wide adherence to security and safety policies.As directed, may serve as a liaison with the Risk Management Consultant, state regulators, public law enforcement, fire, and other agencies as it relates to security and risk management.Consistently maintains collaborative, productive, and professional relationships in support of the organization.Maintains strict confidentiality in all departmental and company matters.Diligent in ensuring the proper and ongoing training of all Security management and Team Members.Supports company retention goals by ensuring the compliance of new Team Member attendance at orientation before working a scheduled shift.At the direction of the Director of Security may coordinate random searches of Team Member bags, backpacks etc. upon departure from the property and in accordance with departmental procedures.Ensures all Security Team Members and Supervisors always demonstrate proper radio etiquette.Knowledgeable of Security equipment operation.Assists with training, scheduling, and developing Security Officers to comply with minimum standards, policies and procedures while ensuring adequate staffing to meet business needs.Understands all amenities available for guests.Constantly reevaluates ways to meet the guest’s needs and deals with guest conflicts in a diplomatic and professional manner.Ensures all services offered by Security Officers are carried out with the utmost efficiency, professionalism, and courtesy.Ensures work areas are kept clean, and all necessary supplies are available.Provides BIG Service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.Ensures work activities are completed accurately, efficiently, and in a timely manner.Works safely, including clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.Maintains regular attendance at scheduled shifts and staff meetings.Maintains professionalism and a friendly and approachable demeanor throughout the workday.Assists with training/mentoring of new Team Members as requested.Maintains all appearance standards in accordance with established uniform and appearance guidelines.Informs manager on duty of any irregularities and unusual situations when they occur.Keeps a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.Is honest in all interactions and displays a high degree of integrity.Works independently with little to no supervision or as part of a team is required.Must be and remain compliant with all legal or company regulations for working in the industry.
EDUCATION AND EXPERIENCE:
Must be 21 years of age or older with a high school diploma or general education degree (GED).Must pass all required pre-screening and background checks.Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.Must be able to obtain and maintain a valid New Hampshire gaming license.
PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS:
The physical and mental demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to move in and around the work area throughout the entire workday.Must be able to sit, stand or walk for extended periods of time.Must be able to repeat the same movements.Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone.Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner.Must be able to access and interpret information on computer screens.Must be able to work in an environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment.Must be able to lift and carry up to 50 pounds and respond to visual and aural cues.Requires the ability to distinguish letters or symbols and eye hand coordination.The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.#J-18808-Ljbffr