PACCAR Inc
PC/Applications Support Analyst
PACCAR Inc, Renton, Washington, United States, 98056
PC/Applications Support Analyst
Date:
Oct 10, 2024Company:
PACCARPACCAR Parts Division is seeking a PC/Applications Support Analyst to join our dynamic IT Operations Team. In this role, you will handle Salesforce and Amazon Connect Cloud Call Center user administrative functions and support 3rd party out-of-box applications. Additionally, you will provide advanced support for critical IT equipment and escalate complex issues as needed. Overseeing the IT ticketing system, managing inventory, and maintaining effective communication with end-users will also be key responsibilities.Job Functions / Responsibilities
Provide support of 3rd party out-of-box applications, including SharePoint, DocuWare, Sage 50 and Digital Signage.Handle Salesforce and Amazon Connect Cloud Call Center administrative functions including user account maintenance and workflows.Provide advanced support for diagnosing and resolving technical issues related to servers, PCs, iPhones, and video conferencing equipment.Escalate complex issues to higher-level support or external vendors when necessary.Assist with regular IT audits to verify compliance with security protocols and operational standards.Manage inventory of IT equipment and software licenses.Assist with deployment of new PCs and mobile devices.Maintain comprehensive documentation of IT processes, procedures, and issue resolutions.Maintain effective communication with end-users to understand their needs and provide timely updates on issue resolution.Work closely with PC/LAN supervisor to analyze existing operations and make recommendations for improvement and growth of the infrastructure.Qualifications
Bachelor’s Degree in related field required.Minimum of two years’ experience in PC hardware and software configuration, installation, and troubleshooting required.Experience with Executive level IT support.Must possess excellent communication skills, both written and verbal, along with customer service, analytical, strong organizational skills, and the ability to handle multiple shifting priorities.Experience with planning, coordinating, and implementing projects in a desktop environment.Working knowledge of Power Shell and/or Python Scripting strongly preferred.Ability to work adjusted hours as needed to support remote locations.Additional Job Board Information
Salary Range:
$75,100 - $103,730 annually. This role is eligible for a full range of benefit options.Division Information
PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.
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Date:
Oct 10, 2024Company:
PACCARPACCAR Parts Division is seeking a PC/Applications Support Analyst to join our dynamic IT Operations Team. In this role, you will handle Salesforce and Amazon Connect Cloud Call Center user administrative functions and support 3rd party out-of-box applications. Additionally, you will provide advanced support for critical IT equipment and escalate complex issues as needed. Overseeing the IT ticketing system, managing inventory, and maintaining effective communication with end-users will also be key responsibilities.Job Functions / Responsibilities
Provide support of 3rd party out-of-box applications, including SharePoint, DocuWare, Sage 50 and Digital Signage.Handle Salesforce and Amazon Connect Cloud Call Center administrative functions including user account maintenance and workflows.Provide advanced support for diagnosing and resolving technical issues related to servers, PCs, iPhones, and video conferencing equipment.Escalate complex issues to higher-level support or external vendors when necessary.Assist with regular IT audits to verify compliance with security protocols and operational standards.Manage inventory of IT equipment and software licenses.Assist with deployment of new PCs and mobile devices.Maintain comprehensive documentation of IT processes, procedures, and issue resolutions.Maintain effective communication with end-users to understand their needs and provide timely updates on issue resolution.Work closely with PC/LAN supervisor to analyze existing operations and make recommendations for improvement and growth of the infrastructure.Qualifications
Bachelor’s Degree in related field required.Minimum of two years’ experience in PC hardware and software configuration, installation, and troubleshooting required.Experience with Executive level IT support.Must possess excellent communication skills, both written and verbal, along with customer service, analytical, strong organizational skills, and the ability to handle multiple shifting priorities.Experience with planning, coordinating, and implementing projects in a desktop environment.Working knowledge of Power Shell and/or Python Scripting strongly preferred.Ability to work adjusted hours as needed to support remote locations.Additional Job Board Information
Salary Range:
$75,100 - $103,730 annually. This role is eligible for a full range of benefit options.Division Information
PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world.Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.
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