Desktop Support Analyst

Requisition Summary PACCAR Parts Division is seeking a Desktop Support Analyst to join our dynamic IT Operations Team. In this role, you will oversee the IT ticketing system, manage inventory, and maintain effective communication with end-users. Job Functions / Responsibilities Use the IT Service Management system, address IT incident reports and service requests regarding hardware, software and mobile devices. Perform hardware and software installation. When needed, guide users with simple, step-by-step instructions. Manage inventory of IT equipment and software licenses. Maintain comprehensive documentation of IT processes, procedures, and issue resolutions. Assist with regular IT audits to verify compliance with security protocols and operational standards. Assist with deployment of new PCs and mobile devices. Maintain an excellent level of customer service, ensuring that all customers are treated respectfully, efficiently and in a timely manner. Qualifications Bachelor's degree in information technology or related fields required. 1+ year of experience in IT or related field required. Knowledge of computer software, operating systems, hardware and networking. Experience with software as a service (SaaS) and other software hosting protocols. Good problem-solving and critical-thinking skills. Experienced in providing professional and courteous customer service. Excellent verbal and written communication skills. Able to work in a team as well as independently. Benefits As a U.S. PACCAR employee, you have a full range of benefit options including: 401k with up to a 5% company match Fully funded pension plan that provides monthly benefits after retirement Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time Tuition reimbursement for continued education Medical, dental, and vision plans for you and your family Flexible spending accounts (FSA) and health savings account (HSA) Paid short-and long-term disability programs Life and accidental death and dismemberment insurance EAP services including wellness plans, estate planning, financial counseling and more This position is eligible for a holiday gift Additional Job Board Information At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $65,500 - $89,760 annually. Additionally, this role is eligible for the full range of benefit options listed above. Additional Information: PACCAR Parts is an E-Verify Employer PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement. Division Information PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 19 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. Company Information PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbi