State of Washington
Enrollment Manager
State of Washington, Olympia, Washington, United States, 98502
Salary :
$100,324.00 - $109,048.00 Annually
Location :
Thurston County - Olympia, WA
Job Type:
Full Time - Permanent
Job Number:
1423
Department:
Health Benefits Exchange
Opening Date:
10/01/2024
Description
The mission of Washington Health Benefit Exchange (Exchange) is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community.
The Exchange is a public-private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through this platform, and with support from a Customer Support Center and statewide network of in-person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program.
The Exchange embraces the following equity statement adopted by our Board of Directors:
Equity is fundamental to the mission of the Washington Health Benefit Exchange. The process of advancing toward equity and becoming anti-racist is disruptive and demands vigilance to dismantle deeply entrenched systems of privilege and oppression. While systemic racism is a root cause of many societal inequities, we must also use an intersectional approach to address all forms of bias and oppression, which interact with and often exacerbate racial inequities. To be successful, we must recognize the socioeconomic drivers of health and focus on people and places where needs are greatest. As we listen to community, we must hold ourselves accountable to responding to recommendations to remedy inequitable policies, systems, or practices within the Exchange's area of influence. Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.
Duties
SUMMARYThe Enrollment Manager is responsible for leading and managing all enrollment functional and operational activities, and the supervisors and staff that carry out enrollment operations. This position serves as the subject matter expert on federal and state regulations, including the Affordable Care Act, that govern enrollment standards for programs including Qualified Health and Dental Plans, Health Insurance Premium Tax Credits, Cost Sharing Reductions, Cascade Care Savings, and Special Enrollment.
The Enrollment Manager provides oversight to ensure all reconciliation, payment, and escalation resolution activities are performed accurately and timely. This includes providing guidance to staff on complex enrollment issues, evaluating operational processes for improvement, and ensuring information is provided to internal teams, carriers, customers, and external stakeholders. This position will also develop and maintain business requirements, processes, and written guidance related to the reconciliation of enrollment and payment data with carriers.
The Enrollment Manager oversees resolution of high-profile cases, including referrals from the Office of the Insurance Commissioner (OIC) the Governor's office, and legislative staff; and works with management, executive teams, and external partners and agencies as needed. In addition, the Enrollment Manager serves as an escalation point for staff and is responsible for elevating cases or issues as needed to manage risk to the organization. This position provides guidance and makes decisions regarding best course of action toward individual application issue resolution and will partner with key members of the operations department's management team, colleagues in other departments, executive leaders, as well as IT and the system integrator regarding issues impacting multiple applications.
DUTIES AND RESPONSIBILITIESProgram Oversight/Leadership• Provide direct oversight and leadership to the Enrollment Team, combining all enrollment operational duties under their purview.• Directly supervise Enrollment Supervisors and Senior Enrollment Solutions Analyst .Provide 2nd level leadership support for staff reporting directly to these Supervisors. Oversee caseloads, project assignments and team resources as needed. Effectively maintain staffing needed to support assigned business functions by overseeing recruiting, selecting, orienting and training and developing growth opportunities. Recruit talented individuals and support their development for retention and success.• Set strategic direction, goals, and metrics and implement processes to optimize customer experience and ensure accurate reconciliation of enrollment data with insurance carriers.• Maintain a safe and healthy work environment by establishing and applying standards and fostering collaborative teamwork. Work closely with and advise the Associate Director for Operations, Eligibility, and Enrollment; the Operations Management Team; and Executive Leadership and provide information and recommendations to assist with their decisions concerning enrollment and other related topics. Also partner closely with the Carrier Operations Manager, Compliance Team, and other leaders as needed to ensure carriers process enrollment data timely and accurately, and to drive improvements in the customer enrollment journey• Model commitment to Equity, Diversity, and Inclusion and foster a team environment that operates in alignment with WAHBE values of integrity, respect, equity, and transparency. Apply a DEI lens to all areas of work, including leading the team, engaging with colleagues, and interfacing with external partners, including but not limited to insurance carriers, the Office of the Insurance Commissioner, and the Health Care Authority.
Manage Program Integrity & Lead Complex Issue Analysis and Resolution• Oversee timely and equitable resolution of customer enrollment and reconciliation issues and complaints in a manner consistent with regulatory requirements and organizational values. Provide guidance when needed to supervisors and staff regarding customer concerns that are escalated from constituents and stakeholders.• Coordinate with all areas within the Exchange that are touch points for customer service to implement process improvements.• Consult the Compliance Officer and Chief Strategist/General Counsel as needed on complex issues as well as to review proposed changes and continuous improvements to enrollment and reconciliation processes and procedures.• Serve as Chair to the Review Board and serve as the representative to the Special Operations Review Team.• Collaborate cross-departmentally to prioritize defect resolution and data fixes to ensure swift resolution of issues that impact WAHBE customers.• Represent Enrollment in the Agile process: make programmatic decisions regarding system enhancements, provide business requirements, and inform design, prioritization, and implementation of changes in Healthplanfinder systems.• Collaborate to define business requirements for reconciling enrollment and payment data with carriers and work with WAHBE technical teams on design and implementation of EDI software solutions.• Ensure relevant updates to policies, procedures, and processes are documented in the Carrier Enrollment and Payment Process Guide, and that updates align with other guidance across the organization. Communicates these updates to all stakeholders.• Serve as an organizational expert on the enrollment and reconciliation functions of the Healthplanfinder system. Track, monitor and elevate issues that are identified with the application process, and potential defects within the Healthplanfinder system that have a direct impact on the customer experience.• Oversee development, training, and mentoring of team on new and existing processes, procedures, and guidelines. Performs these activities directly as applicable.• Maintain confidential client records, statistical data, and tracking information; provide reporting information to WAHBE Executive Leadership and the Board of Directors.
Qualifications
Required:• Five years of progressively increasing leadership responsibility and experience in business or other healthcare operations..• Two years of experience managing people and teams.• Broad knowledge and understanding of the health care industry, including the commercial insurance market, Medicaid, or other health delivery systems.• Motivated self-starter with initiative to take independent action and accept responsibility for your actions.• Demonstrated experience in problem-solving, making recommendations for key business decisions, and guiding or directing stakeholders or business partners to successfully perform their duties in a business relationship or marketplace.• Well organized, flexible, proactive, resourceful, and efficient with strong attention to detail.Ability to collaborate and work effectively within a complex organization with a large technology deployment and related vendors to drive operational excellence.• Experience building relationships with customers and partners.• Must be a strategic thinker.• Strong interpersonal skills: ability to work with diverse client populations, vendors, carriers, as well as all levels of internal management and staff.• Ability to prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner.• Strong verbal and written communication skills.• Must be a team player with a positive can-do attitude.• Must be able to facilitate discussions with core stakeholders including both small and large audiences• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
Desired:• Experience with leading or managing health insurance enrollment and eligibility programs, rules, policies, and regulations in a state or commercial insurance market• Thorough knowledge and understanding of the health insurance components in the Affordable Care Act (ACA), especially health insurance exchanges.• Understanding of the federal rule-making process and interpretation of federal guidance• Demonstrated experience working in a business-to-business relationship and problem-solving with multiple business partners, diverse stakeholder management, including facilitation of multiple stakeholders towards consensus or common understanding (if not agreement), preparing, and making presentations, and otherwise engaging key partners and stakeholders.• Bachelor's degree in business or a health policy-related field.• Experience in the government field.Supplemental Information
APPLICATION INSTRUCTIONSThis position will be open until we find a suitable number of candidates to review. If interested, please
submit an application
(Click Link) as soon as possible. The Exchange reserves the right to close the recruitment at any time.
SALARY INFORMATIONFull Salary Range: $87,238 to $130,857 annually, with midpoint at $109,048.
Hiring Range: $100,324 and $109,048 annually. This is an estimate of where a qualified candidate can expect to receive an offer.
The actual salary offer will consider candidate experience, skills, qualifications, internal equity, and the market. Our compensation policy reserves the salary range above the midpoint for employees who are meeting and exceeding expectations and for growth and development, up to the maximum.
BENEFITSTake a peek at our
WORKING CONDITIONSCore business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. There are times where irregular hours will be required. The preferred duty station is our Olympia, Washington headquarters. The nature of this role relies heavily on remote and in-person collaboration. While a hybrid remote and on-site schedule may be considered, the position will require flexibility to allow for in-office availability as business needs dictate. Travel requirements will be limited, however there may be occasions where an employee is required to travel and work irregular hours to attend meetings or trainings. Duties of this position require the use of standard office furniture and equipment, including setup for remote work. The employee is responsible for providing and maintaining a safe, ergonomic, and secure workspace at their remote location.
The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SPECIAL REQUIREMENTSA criminal background screen will be conducted for candidates under final consideration, and if hired, every five years of employment where highly sensitive data is processed or maintained by the position. The result of this background screen must meet the Exchange's eligibility standards.
OTHER INFORMATIONThe above statements are intended to describe the general nature and levels of work being performed. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills of personnel so classified.
This is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
The Washington Health Benefit Exchange is an All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We participate inYou can view the Department of Justice's Right to Work poster
More than Just a Paycheck!Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note:
If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance BenefitsEmployees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred CompensationState Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social SecurityAll state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan ForgivenessIf you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
HolidaysFull-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note:
Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick LeaveFull-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note:
Most agencies follow the civil service rules covering leave and holidays for
exempt
employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military LeaveWashington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement LeaveMost employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional LeaveLeave Sharing
Family and Medical Leave Act (FMLA)Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
$100,324.00 - $109,048.00 Annually
Location :
Thurston County - Olympia, WA
Job Type:
Full Time - Permanent
Job Number:
1423
Department:
Health Benefits Exchange
Opening Date:
10/01/2024
Description
The mission of Washington Health Benefit Exchange (Exchange) is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community.
The Exchange is a public-private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through this platform, and with support from a Customer Support Center and statewide network of in-person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program.
The Exchange embraces the following equity statement adopted by our Board of Directors:
Equity is fundamental to the mission of the Washington Health Benefit Exchange. The process of advancing toward equity and becoming anti-racist is disruptive and demands vigilance to dismantle deeply entrenched systems of privilege and oppression. While systemic racism is a root cause of many societal inequities, we must also use an intersectional approach to address all forms of bias and oppression, which interact with and often exacerbate racial inequities. To be successful, we must recognize the socioeconomic drivers of health and focus on people and places where needs are greatest. As we listen to community, we must hold ourselves accountable to responding to recommendations to remedy inequitable policies, systems, or practices within the Exchange's area of influence. Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.
Duties
SUMMARYThe Enrollment Manager is responsible for leading and managing all enrollment functional and operational activities, and the supervisors and staff that carry out enrollment operations. This position serves as the subject matter expert on federal and state regulations, including the Affordable Care Act, that govern enrollment standards for programs including Qualified Health and Dental Plans, Health Insurance Premium Tax Credits, Cost Sharing Reductions, Cascade Care Savings, and Special Enrollment.
The Enrollment Manager provides oversight to ensure all reconciliation, payment, and escalation resolution activities are performed accurately and timely. This includes providing guidance to staff on complex enrollment issues, evaluating operational processes for improvement, and ensuring information is provided to internal teams, carriers, customers, and external stakeholders. This position will also develop and maintain business requirements, processes, and written guidance related to the reconciliation of enrollment and payment data with carriers.
The Enrollment Manager oversees resolution of high-profile cases, including referrals from the Office of the Insurance Commissioner (OIC) the Governor's office, and legislative staff; and works with management, executive teams, and external partners and agencies as needed. In addition, the Enrollment Manager serves as an escalation point for staff and is responsible for elevating cases or issues as needed to manage risk to the organization. This position provides guidance and makes decisions regarding best course of action toward individual application issue resolution and will partner with key members of the operations department's management team, colleagues in other departments, executive leaders, as well as IT and the system integrator regarding issues impacting multiple applications.
DUTIES AND RESPONSIBILITIESProgram Oversight/Leadership• Provide direct oversight and leadership to the Enrollment Team, combining all enrollment operational duties under their purview.• Directly supervise Enrollment Supervisors and Senior Enrollment Solutions Analyst .Provide 2nd level leadership support for staff reporting directly to these Supervisors. Oversee caseloads, project assignments and team resources as needed. Effectively maintain staffing needed to support assigned business functions by overseeing recruiting, selecting, orienting and training and developing growth opportunities. Recruit talented individuals and support their development for retention and success.• Set strategic direction, goals, and metrics and implement processes to optimize customer experience and ensure accurate reconciliation of enrollment data with insurance carriers.• Maintain a safe and healthy work environment by establishing and applying standards and fostering collaborative teamwork. Work closely with and advise the Associate Director for Operations, Eligibility, and Enrollment; the Operations Management Team; and Executive Leadership and provide information and recommendations to assist with their decisions concerning enrollment and other related topics. Also partner closely with the Carrier Operations Manager, Compliance Team, and other leaders as needed to ensure carriers process enrollment data timely and accurately, and to drive improvements in the customer enrollment journey• Model commitment to Equity, Diversity, and Inclusion and foster a team environment that operates in alignment with WAHBE values of integrity, respect, equity, and transparency. Apply a DEI lens to all areas of work, including leading the team, engaging with colleagues, and interfacing with external partners, including but not limited to insurance carriers, the Office of the Insurance Commissioner, and the Health Care Authority.
Manage Program Integrity & Lead Complex Issue Analysis and Resolution• Oversee timely and equitable resolution of customer enrollment and reconciliation issues and complaints in a manner consistent with regulatory requirements and organizational values. Provide guidance when needed to supervisors and staff regarding customer concerns that are escalated from constituents and stakeholders.• Coordinate with all areas within the Exchange that are touch points for customer service to implement process improvements.• Consult the Compliance Officer and Chief Strategist/General Counsel as needed on complex issues as well as to review proposed changes and continuous improvements to enrollment and reconciliation processes and procedures.• Serve as Chair to the Review Board and serve as the representative to the Special Operations Review Team.• Collaborate cross-departmentally to prioritize defect resolution and data fixes to ensure swift resolution of issues that impact WAHBE customers.• Represent Enrollment in the Agile process: make programmatic decisions regarding system enhancements, provide business requirements, and inform design, prioritization, and implementation of changes in Healthplanfinder systems.• Collaborate to define business requirements for reconciling enrollment and payment data with carriers and work with WAHBE technical teams on design and implementation of EDI software solutions.• Ensure relevant updates to policies, procedures, and processes are documented in the Carrier Enrollment and Payment Process Guide, and that updates align with other guidance across the organization. Communicates these updates to all stakeholders.• Serve as an organizational expert on the enrollment and reconciliation functions of the Healthplanfinder system. Track, monitor and elevate issues that are identified with the application process, and potential defects within the Healthplanfinder system that have a direct impact on the customer experience.• Oversee development, training, and mentoring of team on new and existing processes, procedures, and guidelines. Performs these activities directly as applicable.• Maintain confidential client records, statistical data, and tracking information; provide reporting information to WAHBE Executive Leadership and the Board of Directors.
Qualifications
Required:• Five years of progressively increasing leadership responsibility and experience in business or other healthcare operations..• Two years of experience managing people and teams.• Broad knowledge and understanding of the health care industry, including the commercial insurance market, Medicaid, or other health delivery systems.• Motivated self-starter with initiative to take independent action and accept responsibility for your actions.• Demonstrated experience in problem-solving, making recommendations for key business decisions, and guiding or directing stakeholders or business partners to successfully perform their duties in a business relationship or marketplace.• Well organized, flexible, proactive, resourceful, and efficient with strong attention to detail.Ability to collaborate and work effectively within a complex organization with a large technology deployment and related vendors to drive operational excellence.• Experience building relationships with customers and partners.• Must be a strategic thinker.• Strong interpersonal skills: ability to work with diverse client populations, vendors, carriers, as well as all levels of internal management and staff.• Ability to prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner.• Strong verbal and written communication skills.• Must be a team player with a positive can-do attitude.• Must be able to facilitate discussions with core stakeholders including both small and large audiences• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
Desired:• Experience with leading or managing health insurance enrollment and eligibility programs, rules, policies, and regulations in a state or commercial insurance market• Thorough knowledge and understanding of the health insurance components in the Affordable Care Act (ACA), especially health insurance exchanges.• Understanding of the federal rule-making process and interpretation of federal guidance• Demonstrated experience working in a business-to-business relationship and problem-solving with multiple business partners, diverse stakeholder management, including facilitation of multiple stakeholders towards consensus or common understanding (if not agreement), preparing, and making presentations, and otherwise engaging key partners and stakeholders.• Bachelor's degree in business or a health policy-related field.• Experience in the government field.Supplemental Information
APPLICATION INSTRUCTIONSThis position will be open until we find a suitable number of candidates to review. If interested, please
submit an application
(Click Link) as soon as possible. The Exchange reserves the right to close the recruitment at any time.
SALARY INFORMATIONFull Salary Range: $87,238 to $130,857 annually, with midpoint at $109,048.
Hiring Range: $100,324 and $109,048 annually. This is an estimate of where a qualified candidate can expect to receive an offer.
The actual salary offer will consider candidate experience, skills, qualifications, internal equity, and the market. Our compensation policy reserves the salary range above the midpoint for employees who are meeting and exceeding expectations and for growth and development, up to the maximum.
BENEFITSTake a peek at our
WORKING CONDITIONSCore business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. There are times where irregular hours will be required. The preferred duty station is our Olympia, Washington headquarters. The nature of this role relies heavily on remote and in-person collaboration. While a hybrid remote and on-site schedule may be considered, the position will require flexibility to allow for in-office availability as business needs dictate. Travel requirements will be limited, however there may be occasions where an employee is required to travel and work irregular hours to attend meetings or trainings. Duties of this position require the use of standard office furniture and equipment, including setup for remote work. The employee is responsible for providing and maintaining a safe, ergonomic, and secure workspace at their remote location.
The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SPECIAL REQUIREMENTSA criminal background screen will be conducted for candidates under final consideration, and if hired, every five years of employment where highly sensitive data is processed or maintained by the position. The result of this background screen must meet the Exchange's eligibility standards.
OTHER INFORMATIONThe above statements are intended to describe the general nature and levels of work being performed. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills of personnel so classified.
This is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
The Washington Health Benefit Exchange is an All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We participate inYou can view the Department of Justice's Right to Work poster
More than Just a Paycheck!Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note:
If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance BenefitsEmployees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred CompensationState Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social SecurityAll state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan ForgivenessIf you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
HolidaysFull-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note:
Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick LeaveFull-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note:
Most agencies follow the civil service rules covering leave and holidays for
exempt
employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military LeaveWashington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement LeaveMost employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional LeaveLeave Sharing
Family and Medical Leave Act (FMLA)Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022