Aviva
Claims Risk and Quality Assurance Manager
Aviva, Markham, ON
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.
We are looking for a Claims Risk Assurance Business Partner for our Auto Claims Team!
The successful candidate will work closely with the various Business leaders, and Risk teams across the organization, to establish procedures and quality standards and to monitor these against agreed best practices and support the Short-Tailed Lines Sr. Manager through proactive Quality review, control attestations, reporting and issue management.
Does this sound like an interesting challenge? If your answer is yes, don't miss out on this unique opportunity!
What you'll do:
What you'll bring:
What you'll get:
Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.
We are looking for a Claims Risk Assurance Business Partner for our Auto Claims Team!
The successful candidate will work closely with the various Business leaders, and Risk teams across the organization, to establish procedures and quality standards and to monitor these against agreed best practices and support the Short-Tailed Lines Sr. Manager through proactive Quality review, control attestations, reporting and issue management.
Does this sound like an interesting challenge? If your answer is yes, don't miss out on this unique opportunity!
What you'll do:
- Conduct quality review for accuracy of the estimates on repairable and total loss vehicles.
- Provide a view of the quality of the appraisals completed and evaluate leakage as appropriate.
- Assist with the delivery of an effective and efficient quality program across Claims and associated third party suppliers, in alignment with organizational QA strategy.
- Conduct data root cause analysis and provide recommendations to address trends in Auto and Appraisal space, to ensure alignment with Aviva's Best Practices.
- Ensure timely completion of claims mandatory control testing and operational/thematic reviews, while following ORCM methodology.
- Conduct leakage studies and thematic reviews to assess quality of the file handling and accuracy of the appraised values across Short Tailed lines of business.
- Work as a business partner with Claims Risk leads and leadership team, to support capability development and reduction of leakage.
- Undertaking management of the internally and externally raised issues; support operations with building actions and tracking to closure.
What you'll bring:
- CIP/FCIP will be considered an asset.
- Minimum of 5+ years of Auto estimation experience in the Appraisal space.
- Experience with Mitchel Estimation.
- 3 or more years of claim handling experience within the Auto/GCS/Ovation/Lifestyle operations is considered an asset.
- Data analysis using Qlik and Excel, including extraction, manipulation, and root cause analysis is preferred.
- Leadership experience and experience in report writing and power point presentations is an asset.
- Strong communication skills at all levels of interaction and correspondence, including presentation skills.
- Ability to foster and build good working relationships with business areas inside and outside the business unit.
- Ability and desire to influence change in a complex and environment.
- Demonstrated commitment to high standards of performance.
- Strong analytical and decision-making skills.
- Commitment to ongoing professional and technical development.
What you'll get:
- The salary band for this position ranges from $64,200 to $147,700. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Outstanding Career Development opportunities.
- We'll support your professional development education.
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
- Corporate wellness programs to support our employees' physical and mental health
- Hybrid flexible work model
Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.