Information Technology System Administrator

Are you looking for a role where your contributions matter? Do you want to be a part of a small, friendly team making a big difference? Helion Software, located in Keizer, Oregon, is looking for a Systems Administrator(s) to join our team. Helion develops Windows based enterprise software applications for local governments in Oregon, Nevada, Idaho, Utah, and Washington states with 24 years of steady growth and expansion.

Helion has a collaborative and friendly work environment where we value our team members’ contributions and well-being. Work-life balance is a priority for Helion and your personal time and work time will be recognized and valued. Helion’s formula for success has been to provide clients with the best possible service and products we can while creating long-term working relationships; our clients’ success is our success. We strive to promote an atmosphere of collaboration and camaraderie where staff stay for the long run. Helion offers a competitive starting salary, full benefits package and a casual but professional environment. We are currently recruiting for Full and Part-time positions with multiple levels of experience and skill levels.

What will you do as part of the team at Helion? As a Systems Administrator, you will be supporting and maintaining the company's primarily Microsoft based infrastructure, including such duties as software/hardware upgrades, monitoring, and other maintenance tasks. Projects, documentation, and internal staff support will also be important parts of this job. A typical workday might include helping a staff member get connected to the VPN, creating and snapshotting a virtual server, debugging connectivity issues, and meeting about a new project. There will be a wide variety of tasks to be performed every day. With a combination of physical, virtual, and Azure servers, both Windows and Linux based, there will always be opportunities to learn.

Full job description

Job Requirements:

• Willing to reside within 30 minutes of Keizer, Oregon
• Promptly respond to urgent IT issues affecting Helion staff and/or Helion client issues relating to company functionality
• Ability to communicate effectively with others while resolving technical concerns and system level issues.
• Flexibility and willingness to be involved in multiple projects and shifting between them as needed.
• Exemplary analytical skills and ability to follow through with questions to help achieve a resolution.
• Outstanding organizational skills and ability to take effective notes, follow up on topics with team members, manage tasks and priorities.
• Ability to identify areas for changes and improvements with a willingness to work within current structures to complete projects in progress.
• Excellent verbal and written communication skills.
• Enthusiasm for learning and eagerness to understand how things work.
• Ability to work both independently and collaboratively.
• Ability to be kind and polite to both co-workers and clients in all situations.
• Ability to write clear and concise documentation.
• Ability to perform basic Windows server management

• Be detail oriented
• Be available after-hours (on occasion) for emergency calls
• Be able to effectively and efficiently troubleshoot and resolve:
• Advanced windows desktop issues
• Network related issues
• MS365 Office products, MS 365 licensing, Exchange
• Be able to quickly determine Domain/Workstation issues, web surfing related issues, and network communications issues
• Familiarity with
• ACL and firewall policies
• Windows Active Directory / Microsoft Entra domains

Job Responsibilities:

Job duties and responsibilities will be adjusted based on experience and skill level. These positions are a hybrid between employee’s home office and the Helion office in Keizer, Oregon. Primarily our work is within a Windows OS 10/11 and Windows server 16+ environments.

Some of the duties for this position will include:

• Investigating and resolving Network slowness, down Network, email issues, MS365 suite issues and vulnerability remediation
• Windows HyperV VM Installations and configurations
• Onboarding/Offboarding staff and client computers/servers/firewalls
• Windows Server Installations and configuration

Desired education, knowledge, or experience

• Degree, college coursework, or equivalent experience in Computer Science, Information Systems, or software deployment and hosting.
• Working knowledge of SQL and Databases.
• Cloud hosting support, development, or deployment.
• Prior experience supporting business software applications and software environments.
• Linux CLI and server management
• FreeBSD/OPNsense/pfSense Firewall experience

Other Requirements

Must have a dedicated working environment with reliable, high-speed internet and free from distractions.

Must be comfortable with being on calls and meetings throughout the day.

Must be authorized to work in the United States and will be required to successfully pass a background screen and drug/toxins test.

Most work at Helion is done remotely, however some activities will occasionally require being on-site at the Helion office in Keizer