Information Technology Field Technician

Basically remote hands and eyes:

1. Understands basic A/D client/server relationship - Can join a computer to a domain, set up backups, cntralized A/V etc

1. Understands basic workstation management - Can set up a domain user's email, printers, scanners etc

1. Understands basic printer management - Can add a network printer to the network and add client computers

1. Understands basic switching - Has basic understanding of vlans and subnetting

1. Understands basic firewalling and routing. Can install a basic firewall or router and provide internet access to the network

1. Understands business wifi and it's centralized management components. - Can set up a basic wireless network

1. Can use command line tools to troubleshoot network problems and client/server/printer problems

1. Understands basic VOIP technology including SIP and RTP protocols.

Tier 2. $56-$67K DOE

Everything Tier 1 can do and also:

1. Can create an A/D domain complete with users and computers - some basic knowlege of OUs and GPOs

1. Can perform advanced workstation configuration tasks like migrating profiles, sharing printers, rescuing bad email profiles

1. Can add a printer or MFC to an A/D domain and set up network scanning to email and to file

1. Can create multi-vlan architecture and switching/routing on the switches themselves with policy based routing

1. Can set up firewalls and routers for IPSEC site-to-site VPN tunnels and remote user SSL VPN

1. Can set up business class wifi networks with vlans and traffic segregation

1. Can perform advanced troubleshooting with command line and gui tools

1. Understands Office365 and Exchange on-prem and how to manage the deployments

1. Understands and can configure basic cloud based services like azure and AWS

1. Can do basic management of VOIP systems both on prem and off prem.

The ideal candidate understands that business attire is slacks and button up shirt with sensible leather shoes and no head-ware that is not required by religion. They understand that 8-5 M-F is the work week and that from time-to-time there will be after hours and perhaps a weekend day that has to be worked, and that they are expected to show up on time every day no matter how late they worked or how many days over the weekend they worked.

They will understand that they will be expected to grow their skill-set and volunteer to expand their responsibility level and that those things are what bring on pay increases and promotions.

They will also understand that the job is 70/30 on site and might require overnight travel 2-3 times a year.