Help Desk Support Specialist

Akkodis is seeking a Help Desk Support Technician for a Hybrid (6 weeks of onsite training then remote) 6-Month Contract to Hire opportunity with a client located in Louisville, Kentucky. The Help Desk Support Technician will need to have open availability, including nights and weekends, and at least 6 months of technical support experience.

Pay/Salary Range: $17-19/HR

Help Desk Support Technician job responsibilities include:

• Provide efficient and effective technical support to end-users via phone, email, and chat
• Troubleshoot and resolve hardware and software issues
• Collaborate with other team members to escalate and resolve complex problems
• Document and track all support interactions and resolutions in the ticketing system
• Ensure a positive customer experience through excellent communication and problem-solving skills
• Adhere to established policies and procedures for IT support

QUALIFICATIONS:

• Minimum of 6 months of technical support experience
• Strong knowledge of hardware, software, and operating systems
• Excellent communication and customer service skills
• Ability to work flexible hours, including nights and weekends
• Open availability to meet the demands of the support schedule
• Self-motivated with the ability to work independently and collaboratively

If you are interested in this Help Desk Support Technician job in Louisville, Kentucky then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.