Help Desk Support Specialist

This role is on site in Omaha, NE

This role is direct hire

Akkodis is seeking a Help Desk Support Specialist for a infrastructure position with a client located in Omaha, NE. This individual will work with internal and external people to resolve issues and drive efforts to help customers future proof their systems and networks. Find out more about this awesome opportunity below!

Pay/Salary Range: $41,600/yr - $58,240/yr

Job Responsibilities:

• Provide desktop and application support to all employees.
• Respond to, resolve, and escalate issues submitted via the ticketing system or phone calls.
• Identify, diagnose, and resolve problems through both remote and deskside support.
• Demonstrate a strong commitment to excellent customer service.
• Contribute to the documentation of procedures and guidelines for internal team use.

Job Qualifications:

• Strong understanding of computer hardware and software support.
• Proven troubleshooting skills.
• Basic understanding of TCP/IP networks.
• Experience in Active Directory and Microsoft Exchange 365 administration.
• Minimum of 3 years' experience in remote administration and end-user support.
• Minimum of 3 years' experience with Windows 11 or earlier operating systems.
• Strong customer-focused support abilities.
• Excellent written and verbal communication skills.

If you are interested in this Help Desk Support Specialist job in Omaha, NE then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Ryan Osbahr at 402-996-2125 or ryan.osbahr@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.