LEDGENT Technology & Engineering - Roth Staffing Companies, L.P.
Technical Support Engineer
LEDGENT Technology & Engineering - Roth Staffing Companies, L.P., Portland, Oregon, United States, 97204
Role:
Technical Support EngineerPosition Type:
Direct HireLocation:
Portland, OR - 100% onsiteJob Overview:We are seeking a dedicated and skilled professional to provide technical support to our client, ensuring seamless operation of systems and infrastructure. The ideal candidate will possess a combination of technical expertise and strong interpersonal skills to assist in troubleshooting, resolving issues, and maintaining IT systems.Key Responsibilities:Help install and configure operating systems, software, and hardware.Ensure user accounts and system security settings are properly set up and maintained.Assist with the setup of computer systems, printers, and other essential equipment.Proactively monitor system performance and address any issues that arise.Perform routine system maintenance, including updates, patches, and backups.Ensure the continued reliability and availability of servers and networks.Provide support to users for both hardware and software issues.Manage help desk requests and offer technical solutions to problems.Offer guidance and training on system usage and best practices.Maintain accurate records of system configurations, troubleshooting steps, and user interactions.Contribute to IT policy and procedure development.Document technical issues for analysis and improvement.Work alongside other IT professionals to resolve cross-functional issues.Support IT project planning and execution as needed.Other tasks as assigned.Qualifications & Experience:A background in IT support or a related field, with at least 2 years of hands-on technical experience.Proven customer service skills with a focus on professionalism and clear communication.Familiarity with operating systems (especially Windows), common software tools, and basic networking principles.Strong troubleshooting and problem-solving abilities.The ability to work both independently and as part of a team.Excellent verbal and written communication skills.A valid driver's license with the ability to travel within the local region.Preferred Qualifications:Relevant certifications (e.g., CompTIA A+, Microsoft certifications, VMware, etc.) are a plus.This role requires a proactive approach to technical support, with a focus on customer satisfaction and system reliability. If you are passionate about IT and enjoy solving technical challenges, we encourage you to apply.
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Technical Support EngineerPosition Type:
Direct HireLocation:
Portland, OR - 100% onsiteJob Overview:We are seeking a dedicated and skilled professional to provide technical support to our client, ensuring seamless operation of systems and infrastructure. The ideal candidate will possess a combination of technical expertise and strong interpersonal skills to assist in troubleshooting, resolving issues, and maintaining IT systems.Key Responsibilities:Help install and configure operating systems, software, and hardware.Ensure user accounts and system security settings are properly set up and maintained.Assist with the setup of computer systems, printers, and other essential equipment.Proactively monitor system performance and address any issues that arise.Perform routine system maintenance, including updates, patches, and backups.Ensure the continued reliability and availability of servers and networks.Provide support to users for both hardware and software issues.Manage help desk requests and offer technical solutions to problems.Offer guidance and training on system usage and best practices.Maintain accurate records of system configurations, troubleshooting steps, and user interactions.Contribute to IT policy and procedure development.Document technical issues for analysis and improvement.Work alongside other IT professionals to resolve cross-functional issues.Support IT project planning and execution as needed.Other tasks as assigned.Qualifications & Experience:A background in IT support or a related field, with at least 2 years of hands-on technical experience.Proven customer service skills with a focus on professionalism and clear communication.Familiarity with operating systems (especially Windows), common software tools, and basic networking principles.Strong troubleshooting and problem-solving abilities.The ability to work both independently and as part of a team.Excellent verbal and written communication skills.A valid driver's license with the ability to travel within the local region.Preferred Qualifications:Relevant certifications (e.g., CompTIA A+, Microsoft certifications, VMware, etc.) are a plus.This role requires a proactive approach to technical support, with a focus on customer satisfaction and system reliability. If you are passionate about IT and enjoy solving technical challenges, we encourage you to apply.
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