Application Technical Lead

Salary: $81,500.00 - $122,250.00 Annually Location : Wake County, NC Job Type: Permanent Full-Time Job Number: 24-13444 ITD 60038111 Department: Dept of Health and Human Services Division: SEC OFFICE - INFO TECH Opening Date: 11/14/2024 Closing Date: 12/2/2024 5:00 PM Eastern Job Class Title: Application Systems Specialist I Position Number: 60038111 Salary Grade: DT10 Description of Work The primary purpose of this position is to provide senior-level business and systems analysis, modeling, and programming for disparate and highly complex applications in a variety of environments. This position will serve in a lead supervisory role over other team members. This position requires an extensive level of business/business application knowledge, a specialized/advanced technical skill set, or extended experience in a specialized/advanced technical skill set, and which can serve as a mentor in this area(s) to others. This position must be quick to learn new systems and analyze specialized applications to make appropriate business processes and technical recommendations within these systems. They should have the ability to provide application development and system administration/configuration support and mentoring for creating new applications and modifying existing applications. This position requires independent initiative and action in decision making, analysis, design, programming, and troubleshooting arenas. The position may be involved in uplifting many of the older versions and technologies used in the current environment to newer versions and/or state-of-the-art platform technologies. Duties also include: Participation in strategic and tactical planning with Business Partners, Vendors, and organizational unit management Communicate regularly with others in both technical and non-technical areas of the organization utilizing strong interpersonal and technical skills as well as analytical and organization skills Participate in or lead project planning and estimating efforts Provide consultation and planning for specific modifications and enhancements to production applications/information systems Coordinate technical discussions and supervise applications development staff while serving as a point of escalation for difficult problems Monitor technical effort activities or adherence to schedules, milestones and deliverables of assigned team members Provide status reporting Make recommendations to management on enterprise development practices, standards, and tools Mentor and train other organizational unit applications development staff in standard development practices, standards, and tools Monitor efforts for quality assurance and adherence to state, departmental, and divisional standards and procedures Conduct application/information system assessment and performance monitoring to avoid preventable interruption of production, and to provide optimum quality service to the client About the NC Department of Health and Human Services (DHHS): The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. About the NC Division of Information Technology DHHS Information Technology (IT) Division provides enterprise information technology leadership and solutions to the department and their partners so that they can leverage technology, resulting ultimately in delivery of consistent, cost effective, reliable, accessible, and secure services. DHHS IT Division works with business divisions to help ensure the availability and integrity of automated information systems to meet their business goals. DHHS IT Division's primary information technology services are Application Management, Project Management, Privacy and Security, Financial Management, Health Information Technology, Infrastructure and Service Management. Compensation and Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for benefits: . For more information about DHHS: / Knowledge, Skills and Abilities / Competencies Listed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed "eligible" for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed. Practical experience in application/information systems development and support activities, which may include but is not limited to systems analysis, design, modeling, programming, operations and maintenance support, and Agile methodologies Documented Experience in direct client contact and the ability to maintain effective working relationships with end users, Vendors, and other internal/external staff Technical experience in the development and/or support for Low-code/No-code Platforms solutions such as MS Power Platform, ServiceNow, and Salesforce Hands-on experience instandard development tools, programming languages, and technologies such as Microsoft Visual C#.NET, Microsoft ASP.NET, Microsoft Classic ASP, Microsoft VB.NET, HTML, CSS, XML, XSL, Java, JavaScript, HTML5/Responsive Design, AJAX, PDF, and SMTP Background Experience with web services standards such as SOAP, UDDI, and WSDL Demonstrated experience with database platforms and tools such as Microsoft SQL Server, XML, Oracle, and with design and support of relational database structures and SQL scripts for database queries Documented Experience with application architectures, tools, and frameworks for Microsoft Visual Studio 2015 and above, including Microsoft .NET framework . Management Preferences Experience working in applications such as BOOMI, GitHub Cloud migration, DevOps tools and CI/CD pipelines and/or JIRA. Proven experience leading a technical IT team Minimum Education and Experience Requirements BSome state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guide for details. Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following: Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and four years of progressive experience in business application consulting or development; O r Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and five years of progressive experience in business application consulting or development; Or High School or General Education Development (GED) diploma and eight years of experience in business application consulting or development; O r An equivalent combination of education and experience. Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and end dates of jobs worked, education with the date graduated, all work experience, and certificates /licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institution. Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22. If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education. Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at . Transcripts, degree evaluations and cover letters may be uploaded with your application. NOTE: Applicants will be communicated via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact HR at 919-855-4930. To check the status of an application, please log in to your NC Government Job Opportunities account and click "Application Status". For technical issues with your application, please call the NeoGov Helpline at 877-204-4442. If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627. NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types. For permanent and time-limited appointments: Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 hours work/week for participation. 01 I UNDERSTAND that DHHS requires a complete descriptive work history with all employment experience detailed to be considered for employment. I have included all this information within my application. (NOTE: AN ATTACHED RESUME NOR "SEE RESUME" DOES NOT SATISFY THE REQUIREMENT OF COMPLETING THE APPLICATION. If you haven't completed the application requirements, please return to your application to finish it before submitting your application.) Yes, I understand and have fully completed all requirements. 02 How much practical experience do you have in application/information systems development and support activities, which may include but is not limited to systems analysis, design, modeling, programming, operations and maintenance support, and Agile methodologies? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit. No Experience Less than one (1) year of experience One (1) year of experience but less than two (2) years of experience Two (2) years of experience but less than three (3) years of experience. Three (3) or more years of experience 03 How much experience do you have in the development and/or support for Low-code/No-code Platforms solutions such as MS Power Platform, ServiceNow, and Salesforce? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit. No experience Less than one (1) year of experience One (1) year of experience but less than two (2) years of experience Two (2) years of experience but less than three (3) years of experience Three (3) or more years of experience 04 How much experience do you have with standard development tools, programming languages, and technologies such as Microsoft Visual C#.NET, Microsoft ASP.NET, Microsoft Classic ASP, Microsoft VB.NET, HTML, CSS, XML, XSL, Java, JavaScript, HTML5/Responsive Design, AJAX, PDF, and SMTP? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit. No experience Less than one (1) year of experience One (1) year of experience but less than two (2) years of experience Two (2) years of experience but less than three (3) years of experience Three (3) or more years of experience 05 How much experience do you have with web services standards such as SOAP, UDDI, and WSDL? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit. No experience Less than one (1) year of experience One (1) year of experience but less than two (2) years of experience Two (2) years of experience but less than three (3) years of experience Three (3) or more years of experience 06 How much experience do you have with database platforms and tools such as Microsoft SQL Server, XML, Oracle, and with design and support of relational database structures and SQL scripts for database queries? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit. No experience Less than one (1) year of experience One (1) year of experience but less than two (2) years of experience Two (2) years of experience but less than three (3) years of experience Three (3) or more years of experience 07 How much experience do you have with application architectures, tools, and frameworks for Microsoft Visual Studio 2015 and above, including Microsoft .NET framework? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit. No experience Less than one (1) year of experience One (1) year of experience but less than two (2) years of experience Two (2) years of experience but less than three (3) years of experience Three (3) or more years of experience 08 Which of the following best describes the number of years of progressive IT experience you have? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit. No experience Less than one (1) year of experience One (1) year of experience but less than two (2) years of experience Two (2) years of experience but less than three (3) years of experience Three (3) or more years of experience 09 Which of the following best describes the number of years experience you have in leading a technical IT team? Please note that all experience must be clearly documented in the "Work Experience" section of the application to be given credit. No experience Less than one (1) year of experience One (1) year of experience but less than two (2) years of experience Two (2) years of experience but less than three (3) years of experience Three (3) or more years of experience 10 Where did you learn about DHHS or this opportunity? Company or OSHR Website Employee Referral Conference / Career Fair Email campaign Professional Association or Industry-specific job board Indeed LinkedIn NC Nursing Board email Google Other General Job Boards Other Search Engines Other Social Media Internet Advertisement TV / Radio 11 Please give additional detail regarding where you learned of DHHS or this opportunity (e.g., APA Annual Meeting in NYC in May 2021, Facebook, LinkedIn, Doximity, NC Substance Abuse Professional Practice Board, etc.). Required Question