SageNet
Network Engineer
SageNet, Marietta, Georgia, United States, 30064
WHO WE ARE
Empowering Connections, Inspiring Possibility
SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.
The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.
What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all.
With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C.
WHAT YOU’LL DO
The Satellite Network Engineer's duties include the design, documentation, implementation, maintenance, and support of our VSAT customer base. The right candidate is an independent problem solver with a strong, positive attitude. The ability to learn and implement new technologies is paramount. They will be a leader, not only for the other engineers on the team but also for the other work centers throughout the company. This position is part of a team responsible for designing and developing scalable, maintainable, and highly available network architectures that meet external customer objectives and SLAs.
Major duties and responsibilities:
Design, implement, and maintain VSAT networksInterface directly with customers and vendors by being the company's focal point of contact for all support activities.Support, install, maintain, troubleshoot, and coordinate the usage of, but not limited to, LAN/WAN, security, UTM, VoIP, wireless, and VPN technologies for multiple customer networks.Assess customer environments and make recommendations based on needsProvide assessments, design deployment and implementation services of multi-vendor solutions, and maintain support methodologies for multiple large Energy customersAnalyze and monitor customer and backhaul network workload, capacity, and performanceWork within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructureDefine and maintain backhaul network infrastructure utilizing multiple backbone technologiesProvide engineering support for network design, upgrade, performance tuning, and monitoringNetwork incident and outage escalationLiaise with vendors and other IT personnel for problem-resolutionImplement security tools, policies, and procedures in conjunction with the company’s security teamCreate and maintain all required network documentation, including diagrams and troubleshooting methodologies, using the provided toolsParticipating in on-call dutiesWHO YOU ARE
Key Qualifications
6+ years of networking experience in environments supporting multiple vendors and networking productsStrong understanding of VSAT network and satellite technologyExtensive knowledge of data communication analysis tools such as Wireshark, NetScout, Solarwinds, Cacti, etc.Well-versed with engineering and support of routers, switches, network security devices, and network management systemsDeep understanding of networking protocols (DMVPN, IPSEC, BGP, MPLS, VRF, QoS, Spanning-Tree, OSPF, RIPv2, 802.11, QoS, ACLs, DHCP, TCP/IP, DNS)Proven ability to work under pressure and interface with senior managementProficient in computer operating systems, including Windows and LinuxProficient in the use of Visio, PowerPoint, Word, and ExcelCCNA certification or equivalent experience; Fortinet experience a plusWHERE YOU’LL WORK
Enjoy the flexibility of our hybrid work model. Our business casual working environment fosters collaboration and productivity.
Productively work in a corporate office space as well as remotelyBusiness casual work environmentAbility to work in a fast-paced, high-pressure environmentStandard daytime working hours and the ability to respond to escalation calls at all timesPHYSICAL REQUIREMENTS
Be able to sit for long periods without problemExtensive use of fingers and hands for typingExtensive use of eyes to be able to analyze documents electronically and physically for long periodsOccasionally lift or carry 20 pounds.
CLASSIFICATION*:
ExemptPOSITION TYPE:
Fulltime/SalariedTRAVEL REQUIREMENTS:
10% domestic travel, including overnight staysDIRECT REPORTS:
No Direct ReportsSAFETY SENSITIVE:
Not a safety-sensitive role
Ready to join a team that values trusted connections? Apply now!
Equal Opportunity EmployerSageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Legal DisclaimerThis job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.
As a managed services provider, SageNet maintains a high level of Information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.
Attention All Third-Party Agencies, Headhunters, and RecruitersSageNet will not accept candidate submissions by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered SageNet's property. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have a signed agreement. All third-party contact with SageNet must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet. Please contact Katie.Halstead@sagenet.com for any questions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Empowering Connections, Inspiring Possibility
SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.
The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.
What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all.
With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C.
WHAT YOU’LL DO
The Satellite Network Engineer's duties include the design, documentation, implementation, maintenance, and support of our VSAT customer base. The right candidate is an independent problem solver with a strong, positive attitude. The ability to learn and implement new technologies is paramount. They will be a leader, not only for the other engineers on the team but also for the other work centers throughout the company. This position is part of a team responsible for designing and developing scalable, maintainable, and highly available network architectures that meet external customer objectives and SLAs.
Major duties and responsibilities:
Design, implement, and maintain VSAT networksInterface directly with customers and vendors by being the company's focal point of contact for all support activities.Support, install, maintain, troubleshoot, and coordinate the usage of, but not limited to, LAN/WAN, security, UTM, VoIP, wireless, and VPN technologies for multiple customer networks.Assess customer environments and make recommendations based on needsProvide assessments, design deployment and implementation services of multi-vendor solutions, and maintain support methodologies for multiple large Energy customersAnalyze and monitor customer and backhaul network workload, capacity, and performanceWork within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructureDefine and maintain backhaul network infrastructure utilizing multiple backbone technologiesProvide engineering support for network design, upgrade, performance tuning, and monitoringNetwork incident and outage escalationLiaise with vendors and other IT personnel for problem-resolutionImplement security tools, policies, and procedures in conjunction with the company’s security teamCreate and maintain all required network documentation, including diagrams and troubleshooting methodologies, using the provided toolsParticipating in on-call dutiesWHO YOU ARE
Key Qualifications
6+ years of networking experience in environments supporting multiple vendors and networking productsStrong understanding of VSAT network and satellite technologyExtensive knowledge of data communication analysis tools such as Wireshark, NetScout, Solarwinds, Cacti, etc.Well-versed with engineering and support of routers, switches, network security devices, and network management systemsDeep understanding of networking protocols (DMVPN, IPSEC, BGP, MPLS, VRF, QoS, Spanning-Tree, OSPF, RIPv2, 802.11, QoS, ACLs, DHCP, TCP/IP, DNS)Proven ability to work under pressure and interface with senior managementProficient in computer operating systems, including Windows and LinuxProficient in the use of Visio, PowerPoint, Word, and ExcelCCNA certification or equivalent experience; Fortinet experience a plusWHERE YOU’LL WORK
Enjoy the flexibility of our hybrid work model. Our business casual working environment fosters collaboration and productivity.
Productively work in a corporate office space as well as remotelyBusiness casual work environmentAbility to work in a fast-paced, high-pressure environmentStandard daytime working hours and the ability to respond to escalation calls at all timesPHYSICAL REQUIREMENTS
Be able to sit for long periods without problemExtensive use of fingers and hands for typingExtensive use of eyes to be able to analyze documents electronically and physically for long periodsOccasionally lift or carry 20 pounds.
CLASSIFICATION*:
ExemptPOSITION TYPE:
Fulltime/SalariedTRAVEL REQUIREMENTS:
10% domestic travel, including overnight staysDIRECT REPORTS:
No Direct ReportsSAFETY SENSITIVE:
Not a safety-sensitive role
Ready to join a team that values trusted connections? Apply now!
Equal Opportunity EmployerSageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Legal DisclaimerThis job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.
As a managed services provider, SageNet maintains a high level of Information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.
Attention All Third-Party Agencies, Headhunters, and RecruitersSageNet will not accept candidate submissions by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered SageNet's property. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have a signed agreement. All third-party contact with SageNet must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet. Please contact Katie.Halstead@sagenet.com for any questions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)