JobTarget
IT Operations Manager
JobTarget, Hillsdale, Michigan, United States, 49242
We are seeking an experienced IT professional with a strong business mindset and a drive to optimize technology operations. This role works directly with the AVP for Information Technology Services (ITS) to implement strategic initiatives, assist with managing complex projects, and improve departmental processes. The ideal candidate will have at least three years of experience in a technology-focused IT role and excel at collaborating with directors, customers, vendors, and other stakeholders to streamline operations and service delivery. This is not a traditional help desk or programming position, but rather a high-level operations role focused on enhancing overall IT effectiveness.
This position will work in person on the Hillsdale, MI campus.Essential Job FunctionsProject and Operations Management
Assist with managing complex, cross-functional projects and initiativesIdentify and assist with resolving operational inefficiencies and bottlenecks within ITSAssist in budget planning and resource allocationAssist with driving continuous improvement initiatives within the ITS departmentCommunication and Vendor Management
Assist with preparing reports, presentations, and communications for stakeholdersRepresent the AVP for ITS in meetings and committees as neededReview and negotiate contracts with technology vendors throughout the CollegeAssist with routine vendor due diligence reviews to ensure the safety, reliability, and performance of vendor-supplied systems and servicesResearch and Analysis
Conduct technology-related research and analysis related to new initiatives and technologiesStay informed about emerging technologies and their application within the Hillsdale College environmentCoordination and Strategy
Support the AVP for ITS and department directors, coordinating efforts and ensuring alignment with departmental and organizational goalsAssist with developing and implementing strategies to efficiently deliver services to the College through collaboration among clients and teams within ITSAssist with coordinating project and operational work to ensure it is completed in alignment with the College’s strategic and operational prioritiesAssist with managing key performance indicators (KPI) to measure the performance and overall success of IT initiativesRequired QualificationsA bachelor’s degree in Business Information Systems, Management Information Systems, Computer Information Systems, Computer Science, or a related technology discipline is ideal. Candidates with a Bachelor’s degree in other disciplines with at least five years of IT experience are also encouraged to apply.Minimum three years of experience in a corporate IT role is required.Core SkillsIT Operations and Service Delivery: Working understanding of IT service management principles and best practices, particularly with ITIL 4IT Project Management: Experience managing complex IT projects, including planning, execution, and monitoringCommunication: Outstanding written and verbal communication skills, with the ability to convey complex technical concepts to non-technical audiencesProblem-solving and Critical Thinking: Exceptional ability to analyze complex situations and develop effective solutionsStrategic Planning and Execution: Proven ability to understand and assist with implementing IT strategies aligned with organizational goalsStakeholder Management: Expert in managing relationships with diverse stakeholders, including executives, vendors, and team membersData Analysis and Reporting: Strong skills in analyzing data and creating reports to inform decision-making using tools like Excel, PowerBI, Python, and other data visualization tools and programming languagesSupporting SkillsAgile Methodologies: Working knowledge of agile project development approaches, particularly in the area of software and new technology developmentVendor Management: Experience in managing vendor relationships and contracts, including negotiation and due diligenceProcess Improvement Techniques: Proficient in identifying and implementing process enhancementsEmerging Technologies Research: Ability to stay abreast of new technologies and their potential applications, including a strong ability to present new technology solutions to non-technical audiencesRisk Management and Compliance: Basic familiarity with IT risk management principles and relevant compliance requirements is helpful, particularly in the areas of cybersecurity and regulatory compliance (e.g., GDPR, HIPAA, and privacy laws)Budgeting and Financial Management: Experience in IT budget planning and financial management, including cost projectingHigher Education IT Experience: Familiarity with IT operations within higher education is helpfulChange Management: Experience in understanding and successfully navigating the complexities and challenges involved in organizational change initiatives is helpfulTechnical SkillsGenerative AI: Experienced with the appropriate use of generative AI tools, such as ChatGPT or Claude, for data analysis, data visualization, code generation, and to expedite routine administrative choresIT Service Management Tools: Proficiency in using ITSM tools such as Service Desk or similar platformsProject Management Software: Experience with project management tools like Microsoft Project, Teamwork, or TrelloData Analysis and Visualization: Skilled in using Excel (advanced functions, pivot tables) and basic Python for data analysis and reporting would also be helpfulCloud Platforms: Familiarity with major cloud service providers (e.g., AWS, Azure, Google Cloud) and their basic servicesNetworking: Understanding of basic networking concepts in a corporate or campus environmentCybersecurity: Knowledge of fundamental cybersecurity principles, best practices, and common threatsVirtualization: Familiarity with virtualization technologies (e.g., VMware, Hyper-V)Database Management: Understanding of database concepts and basic SQL queriesIT Infrastructure: Knowledge of server hardware, storage systems, and enterprise IT infrastructure componentsEnterprise Software: Familiarity with common enterprise software systems (e.g. SIS, CRM, LMS) used in higher educationCode of CommitmentBe a good representative of Hillsdale College to promote the liberal arts, the College’s original Articles of Association and operating principles stated in the Staff Code of Commitment. The Mission Statement should be considered in all aspects of the position. The teaching of Christian faith shall remain a conspicuous aim of the College.
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This position will work in person on the Hillsdale, MI campus.Essential Job FunctionsProject and Operations Management
Assist with managing complex, cross-functional projects and initiativesIdentify and assist with resolving operational inefficiencies and bottlenecks within ITSAssist in budget planning and resource allocationAssist with driving continuous improvement initiatives within the ITS departmentCommunication and Vendor Management
Assist with preparing reports, presentations, and communications for stakeholdersRepresent the AVP for ITS in meetings and committees as neededReview and negotiate contracts with technology vendors throughout the CollegeAssist with routine vendor due diligence reviews to ensure the safety, reliability, and performance of vendor-supplied systems and servicesResearch and Analysis
Conduct technology-related research and analysis related to new initiatives and technologiesStay informed about emerging technologies and their application within the Hillsdale College environmentCoordination and Strategy
Support the AVP for ITS and department directors, coordinating efforts and ensuring alignment with departmental and organizational goalsAssist with developing and implementing strategies to efficiently deliver services to the College through collaboration among clients and teams within ITSAssist with coordinating project and operational work to ensure it is completed in alignment with the College’s strategic and operational prioritiesAssist with managing key performance indicators (KPI) to measure the performance and overall success of IT initiativesRequired QualificationsA bachelor’s degree in Business Information Systems, Management Information Systems, Computer Information Systems, Computer Science, or a related technology discipline is ideal. Candidates with a Bachelor’s degree in other disciplines with at least five years of IT experience are also encouraged to apply.Minimum three years of experience in a corporate IT role is required.Core SkillsIT Operations and Service Delivery: Working understanding of IT service management principles and best practices, particularly with ITIL 4IT Project Management: Experience managing complex IT projects, including planning, execution, and monitoringCommunication: Outstanding written and verbal communication skills, with the ability to convey complex technical concepts to non-technical audiencesProblem-solving and Critical Thinking: Exceptional ability to analyze complex situations and develop effective solutionsStrategic Planning and Execution: Proven ability to understand and assist with implementing IT strategies aligned with organizational goalsStakeholder Management: Expert in managing relationships with diverse stakeholders, including executives, vendors, and team membersData Analysis and Reporting: Strong skills in analyzing data and creating reports to inform decision-making using tools like Excel, PowerBI, Python, and other data visualization tools and programming languagesSupporting SkillsAgile Methodologies: Working knowledge of agile project development approaches, particularly in the area of software and new technology developmentVendor Management: Experience in managing vendor relationships and contracts, including negotiation and due diligenceProcess Improvement Techniques: Proficient in identifying and implementing process enhancementsEmerging Technologies Research: Ability to stay abreast of new technologies and their potential applications, including a strong ability to present new technology solutions to non-technical audiencesRisk Management and Compliance: Basic familiarity with IT risk management principles and relevant compliance requirements is helpful, particularly in the areas of cybersecurity and regulatory compliance (e.g., GDPR, HIPAA, and privacy laws)Budgeting and Financial Management: Experience in IT budget planning and financial management, including cost projectingHigher Education IT Experience: Familiarity with IT operations within higher education is helpfulChange Management: Experience in understanding and successfully navigating the complexities and challenges involved in organizational change initiatives is helpfulTechnical SkillsGenerative AI: Experienced with the appropriate use of generative AI tools, such as ChatGPT or Claude, for data analysis, data visualization, code generation, and to expedite routine administrative choresIT Service Management Tools: Proficiency in using ITSM tools such as Service Desk or similar platformsProject Management Software: Experience with project management tools like Microsoft Project, Teamwork, or TrelloData Analysis and Visualization: Skilled in using Excel (advanced functions, pivot tables) and basic Python for data analysis and reporting would also be helpfulCloud Platforms: Familiarity with major cloud service providers (e.g., AWS, Azure, Google Cloud) and their basic servicesNetworking: Understanding of basic networking concepts in a corporate or campus environmentCybersecurity: Knowledge of fundamental cybersecurity principles, best practices, and common threatsVirtualization: Familiarity with virtualization technologies (e.g., VMware, Hyper-V)Database Management: Understanding of database concepts and basic SQL queriesIT Infrastructure: Knowledge of server hardware, storage systems, and enterprise IT infrastructure componentsEnterprise Software: Familiarity with common enterprise software systems (e.g. SIS, CRM, LMS) used in higher educationCode of CommitmentBe a good representative of Hillsdale College to promote the liberal arts, the College’s original Articles of Association and operating principles stated in the Staff Code of Commitment. The Mission Statement should be considered in all aspects of the position. The teaching of Christian faith shall remain a conspicuous aim of the College.
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