State of Florida
828139 -OPS EMPLOYMENT SECURITY REP I - 40099082 1 1 1 1 1 1
State of Florida, Tallahassee, Florida, us, 32318
Requisition No: 828139Agency: CommerceWorking Title: OPS Employment Security Rep IPosition Number: 40099082Posting Closing Date: 01/31/2025JOB TYPE:
FULL TIME/OPSPOSITION LOCATION:
Tallahassee, FLOPS Employment Customer Service RepresentativeOPEN COMPETITIVEThe Work You Will Do:This is an
OPS Employment Security Representative I
position in the Department of Economic Opportunity’s Reemployment Assistance Program Customer Contact Center. Job duties revolve around providing quality customer service using a variety of customer service delivery methods through daily interaction on the phone, safeguarding confidential information, and using the Reconnect system to support Reemployment Assistance Claimants. This includes processing initial or additional claims filed online, assessing claims, reviewing supporting documentation, providing claim status information, and making decisions.Your Specific Responsibilities:Process initial, additional, and reopen reemployment assistance claims.Perform specialized work assignments and other related work as required.Determine issues, concerns, and/or complaints from claimants, employers, and other customers.Explain points of law and reasons for determinations regarding eligibility for reemployment assistance benefits.Research and explain the reemployment assistance program at the request of callers.Refer to various community resources and to One-Stop centers as appropriate.Perform other related duties as required.Required Knowledge, Skills, and Abilities:Ability to effectively communicate verbally and in writing.Ability to maintain records and prepare reports.Ability to establish and maintain effective relationships with others.Ability to deal with the public in a tactful, courteous and effective manner.Ability to collect, record, evaluate, and analyze data.Ability to work independently.Ability to plan, organize, and coordinate work assignments.Ability to process information using a computer system.Qualifications:As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.Minimum:Duties and responsibilities of this position must be performed at the official work site of the Department.The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with the Drug-Free Workplace Act.
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FULL TIME/OPSPOSITION LOCATION:
Tallahassee, FLOPS Employment Customer Service RepresentativeOPEN COMPETITIVEThe Work You Will Do:This is an
OPS Employment Security Representative I
position in the Department of Economic Opportunity’s Reemployment Assistance Program Customer Contact Center. Job duties revolve around providing quality customer service using a variety of customer service delivery methods through daily interaction on the phone, safeguarding confidential information, and using the Reconnect system to support Reemployment Assistance Claimants. This includes processing initial or additional claims filed online, assessing claims, reviewing supporting documentation, providing claim status information, and making decisions.Your Specific Responsibilities:Process initial, additional, and reopen reemployment assistance claims.Perform specialized work assignments and other related work as required.Determine issues, concerns, and/or complaints from claimants, employers, and other customers.Explain points of law and reasons for determinations regarding eligibility for reemployment assistance benefits.Research and explain the reemployment assistance program at the request of callers.Refer to various community resources and to One-Stop centers as appropriate.Perform other related duties as required.Required Knowledge, Skills, and Abilities:Ability to effectively communicate verbally and in writing.Ability to maintain records and prepare reports.Ability to establish and maintain effective relationships with others.Ability to deal with the public in a tactful, courteous and effective manner.Ability to collect, record, evaluate, and analyze data.Ability to work independently.Ability to plan, organize, and coordinate work assignments.Ability to process information using a computer system.Qualifications:As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.Minimum:Duties and responsibilities of this position must be performed at the official work site of the Department.The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with the Drug-Free Workplace Act.
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