Customer Service Representative Job at Robert Half in Los Angeles

We are on the search for a Customer Service Representative to join our team in the non-profit industry, based in Los Angeles, California. The role involves handling in-person purchases, fulfilling online orders, and engaging with the public in our retail store which primarily serves our blind and visually impaired clients.

Responsibilities:
• Address customer inquiries and provide excellent customer service
• Carry out order entries for both in-store and online purchases
• Interact professionally with the public, ensuring their needs are met
• Utilize Microsoft Excel and Word to manage customer data
• Answer inbound calls, providing relevant information and assistance
• Schedule appointments as required
• Ensure retail store operations run smoothly and efficiently
• Maintain meticulous records of customer transactions and interactions
• Balance administrative tasks with retail responsibilities.• Demonstrated experience in answering inbound calls, ensuring customer queries and concerns are effectively addressed.
• Proven track record in a call center customer service environment, providing exceptional service to clients.
• Proficient in general customer service practices, with a strong focus on delivering high-quality customer experiences.
• Ability to perform data entry tasks with accuracy and attention to detail.
• Experience in managing email correspondence, responding to customer inquiries in a timely and detail-oriented manner.
• Skilled in handling both inbound and outbound calls, with the ability to multitask and manage high call volumes.
• Proficient in Microsoft Excel, with the ability to create, edit, and manage spreadsheets effectively.
• Proficient in Microsoft Word, with the ability to create, edit, and format documents as required.
• Experience in order entry, ensuring customer orders are accurately captured and processed.
• Ability to schedule appointments, managing a busy calendar and ensuring appointments are timely and organized.
• Retail experience, with a strong understanding of customer service in a retail environment.