Robert Half is hiring: Desktop Analyst in Dublin

We are offering an exciting opportunity for a Desktop Analyst in Dublin, Ohio. The role will involve working with our Client Services team, addressing hardware and software issues, and assisting with PC deployments. The position will also involve direct client interaction in a walk-up style IT Clinic.

Responsibilities:

• Work effectively with the team to address computer hardware and software issues
• Assist with PC deployments and record assets in a management system
• Demonstrate knowledge of client and warehouse hardware, software, operating systems, and server interaction
• Resolve technical incidents and fulfill requests in collaboration with technology teams and vendors
• Install, remove, and configure hardware and software as needed
• Maintain high client satisfaction by delivering exceptional customer service and addressing client issues confidently
• Prioritize effectively and escalate issues as needed
• Respond swiftly to customer needs and services as assigned
• Accurately manage asset records using ServiceNow platform
• Show sound reasoning and accuracy in work, applying working knowledge in the application of concepts, principles, and technical capabilities.• Excellent customer service skills to assist users with their queries and issues
• Ability to work with vendors to ensure seamless integration of products and services
• Proven experience in troubleshooting technical problems to ensure minimal disruption to operations
• Knowledge of clinical trial operations and the ability to adapt methods and principles accordingly
• Strong collaboration skills to work effectively with various teams across the organization
• Proficiency in operating systems such as Windows, Linux, and MacOS
• Exceptional interpersonal skills to effectively communicate with all levels of staff
• Experience in deploying desktop hardware and managing the lifecycle of devices
• Understanding of computer hardware to assist in the maintenance and upgrading of equipment
• Proficiency in management systems to ensure efficient tracking and resolution of issues
• Familiarity with PC operating systems and the ability to troubleshoot related issues
• Ability to handle network configuration tasks including setting up new connections and troubleshooting network issues
• Experience with the ServiceNow Platform for effective ticket management
• Relevant technical certifications such as CompTIA A+, Network+, or similar
• Knowledge of AP Style for clear and detail-oriented written communication.